Tim Pillow

Curious about the future of networking? Discover how Lumen Technologies is leading the charge in Network as a Service (#NAAS) and what it means for the industry.

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With Intuition NMS, satellite operators can streamline monitoring and control across all network elements ensuring optimal performance and network reliability. Learn how Intuition NMS will: - Optimize network performance - Proactively troubleshoot issues - Efficiently expand their network - Provide exceptional customer service and more:

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Six years ago, Calix created the industry’s first customer success organization to ensure an exceptional subscriber experience and accelerate business growth for broadband service providers (BSPs). Ever since then we’ve been transforming alongside BSPs to provide the support they need to achieve these goals. In our most recent evolution, we’ve doubled down on our commitment and unified all services and support under the Calix Success team. My colleague Jeremy Segale recently wrote about this latest iteration and I wanted to further illustrate how important the Success team and the services they provide are to our customers. By taking a comprehensive, cross-functional approach, we are empowering them to transform the subscriber experience and realize better business outcomes, including: Faster network deployment and expansion Accelerated subscriber acquisition and higher retention Increased average revenue per user and customer lifetime value Fewer inbound support calls and unnecessary truck rolls Faster resolution and higher first-time resolution rate Higher network and service uptime Greater subscriber satisfaction and loyalty Jeremy’s full blog is here for you to learn more and feel free to inquire in the comments how Calix Success can help you. #CustomerSuccess #CustomerTransformation #BroadbandServiceProviders

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This is a cautionary point for all broadband providers, especially those who are deploying Eero devices in the homes of their subscribers. That is "inviting the fox into the hen house." The good news is that there are many ways that BSPs can differentiate beyond "fast and cheap" by offering value-added services that protect homes, kids, seniors, enable roaming across the backyard and the town, connect small businesses and MDUs will innovations that help them thrive. These are values shared by rural, community-based BSPs. They are not shared by Amazon. Calix https://lnkd.in/eXz8vwYU

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Businesses often have siloed, fragmented data and no ability to analyze and visualize it. If you can’t understand your data, you can’t get value from it. Our Calix Business Insights Services solves that problem – providing value-added resources and expert guidance, turning data into insights to meet your objectives, accelerate timelines, and generate maximum return.     Take a look at our long-time (15+ years) customer Etex Communications: They’ve been leveraging their business data to grow their brand and subscriber loyalty using our Business Insights platform. Etex transformed their business data—including their Calix Cloud® data—into a strategic action plan to optimize the subscriber experience. In doing so, they gained a deep understanding of their subscribers that helped them significantly improve their Google star rating - a boost of 25% or nearly a full star- in just one week.   Check out the full case study HERE - https://lnkd.in/ePiNbkGv. And please reach out in the comments below to learn how we can help you.   #Data #BusinessInsights #EtexCommunications

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Laurent Therivel, CEO of UScellular, shared the three key federal actions he thinks are needed to improve U.S. telecommunications: 1. Expand Licensed Spectrum: Increase the availability of licensed, full-power spectrum and restore the FCC's authority to auction this resource to enhance VoIP service reliability. 2. Unified Innovation Strategy: Implement a government-wide approach to innovation to streamline and maximize technological advancements. 3. Strategic Infrastructure Funding: Better align the billions allocated for infrastructure to efficiently bridge the digital divide, enhancing telecommunications and VoIP services across the nation. You can check out the entire interview here: https://lnkd.in/ePB3VfRC

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Cord Cutters not seeking live TV certainly should be a red flag to cable companies. But more importantly, it should be a harbinger of doom for the off-air stations that broke the CATV market to begin with by demanding higher than justified rates. With the limited coverage area of UHF digital signals, local TV stations need the CATV and streaming markets to retain their customer base. Without that added base, advertising dollars will go down, resulting in increasing costs to the remaining CATV and streaming platforms; a continuing death spiral. Rural areas will be hurt the most, as they will lose reliable local news and weather sources. https://lnkd.in/g8P7Ae6b

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With the immense volume of AI training data that is distributed across locations for processing, it’s no surprise that we are preparing for a boom in submarine capacity growth. Geoff Bennett looks at the impact of AI on submarine networks on the Infinera blog: #AI #ArtificialIntelligence #SubmarineNetworks #SubseaNetworks #OpticalNetworking

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This week's Brief is out. In a hat tip to yesterday (May 4), we discuss T-Mobile's Lumos transaction - why it makes a lot of sense. Also, many other items in the market commentary... More inside #sundaybrief

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Looking to deploy an Extended Detection and Response (XDR) solution? Let's talk after you read about these key considerations. #EDR #XDR #MSSP #comcastbusiness #iworkforcomcast

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Bottlenecked pipelines vs. Free-flowing data. Data copied in hours or days vs. data copied in minutes. NetApp makes a big difference in what AI looks like in action. Check out this infographic to see more examples and find out how NetApp can get your #AI on track.

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Interesting statistics from BoFA on Erica's usage. Erica is the BoFA assistant, and it is interesting to see what customers use it for. #1 assistance request: what is my routing number? It makes sense to do this via the assistant rather than with a live agent on the phone or in chat. #customerexperience #AI #banking #deflection

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I know at Calix we talk about connecting and protecting. Well I find that my doorbell camera captures more than just visitors - it provides a glimpse into the fascinating lives of the wildlife that surrounds us. In a series I am dubbing “Wildlife Wisdom,” I'll use these animal encounters to draw parallels to key principles of success in business and life. To begin, Im sharing a video of a hummingbird that pays me a visit at my front door quite frequently. Hummingbirds remind us that even the smallest creatures can achieve incredible things with the right balance of precision and energy. At Calix, we embody that same spirit. Whether it’s driving innovation, solving challenges, or delivering unmatched customer success, we stay fast, focused, and adaptable in everything we do. Just like this tiny powerhouse, we know it’s not about the size of the challenge - it’s about the approach you take. So, success is like a hummingbird in flight - agile, focused, and always moving forward. Do you have wildlife in your neighborhood that has generated professional inspiration, Or have a doorbell video that you would like me to create a business principle about? Share it in the comments below! #Adaptability #CustomerSuccess #FocusOnGrowth” #WildlifeWisdom #LeadershipInsights

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Check out Crexendo’s blog on how AI is driving rapid response times and boosting customer satisfaction. This is a must-read for anyone looking to stay ahead in the CX space.  https://hubs.li/Q025G4XP0 #GenerativeAI #AI #CustomerExperience #CX #CCaaS

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With the immense volume of AI training data that is distributed across locations for processing, it’s no surprise that we are preparing for a boom in submarine capacity growth. Geoff Bennett looks at the impact of AI on submarine networks on the Infinera blog: #AI #ArtificialIntelligence #SubmarineNetworks #SubseaNetworks #OpticalNetworking

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Advanced gunshot detection tech leveraging cell networks for protection. Should be in every School.

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