Scott Gustaff

When you see a surgery center boost OR utilization by 25% without adding a single staff member, you start to rethink what’s possible. In collaborating with ASCs, I’ve come to appreciate how small operational tweaks lead to big results. At Total Surgery Center, manual inefficiencies like paper charts & outdated workflows overburdened the team.      That all changed when they partnered with HST to implement our EMR.     By digitizing records & automating workflows, they became more efficient & completely transformed their operations:    ➡️ 25% increase in OR utilization without additional staffing.  ➡️ 20% reduction in admin overhead from removing paper charts & manual entry.  ➡️ Real-time access to clinical data speeds up decision-making & improves resource allocation.    Watch the full story here:  https://bit.ly/4cUeVnL    For Total Surgery Center, adopting new tech meant empowering their team to focus on what truly matters: exceptional patient care.     Paper charts holding you back? Let’s talk about how we can help you streamline your workflows. We helped Total Surgery Center, and we can help you too. 

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Tomorrow, November 13, 2024 at 9 AM PST | 12 PM EST, I’ll be joining JoAnne Scalise MS-Patient Safety Leadership, RN and Tara Jacoby to explore how our Hospital Wayfinding Solution can reshape the patient experience and improve operational efficiency. We know navigating a hospital can be challenging for patients and visitors, leading to missed appointments and extra stress. Our wayfinding solution, powered by real-time location services, empowers patients to navigate independently, streamlining the journey from parking to appointments. This not only improves patient satisfaction but also reduces the need for staff assistance, ultimately enhancing hospital efficiency. In this session, we’ll cover: ✅ How wayfinding technology reduces missed appointments ✅ Its impact on hospital traffic management ✅ The difference it can make in patient satisfaction and operational flow Hope to see you there! #HealthcareInnovation #PatientExperience #WayfindingSolutions #HospitalOperations HID

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Salesforce announced Industry specific AI ‘out-of-the-box’ functionality. For example: Healthcare: Patient Services & Benefits Verification helps accelerate time to care with pre-visit recaps and benefits summaries to reduce switching between platforms and secure faster approvals. For example, care coordinators can get a comprehensive summary of a patient or member including care plans, prescriptions, clinical encounters, prior authorizations, preferences, and more prior to a telehealth appointment. And verification agents can easily validate insurance coverage, determine out-of-pocket costs, and financial assistance eligibility in bulk with the click of a button and quickly identify missing information to collect. #salesforce #agentforce #einsteinai

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As most hospitals continue to struggle to maintain margins, leaders cannot afford to miss opportunities to enhance patient experiences. A consumer-centric digital front door strategy can help support improved operations. Watch this webinar: https://optum.co/gthlbt #Optum #Provider #Strategy #PatientExperience #ROI #Operations

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Enhancing patient engagement: Curogram has the solution. Here’s how: Patients prefer texting. Curogram offers HIPAA-compliant two-way texting. This makes reaching providers easy. Benefits include: - More patient-provider interactions - Faster responses to patient concerns - Lower barriers to care Curogram also streamlines tasks: - Automated reminders cut no-shows by 75% - Electronic intake forms save time - Mass messaging shares updates quickly This means staff can focus more on patient care. Personalized communication is key: - Custom reminders - Targeted health info - Local phone numbers for a personal touch This builds stronger relationships. Proactive care is crucial: - Follow-ups after appointments - Preventive care reminders - Quick check-ins on treatment This leads to better health outcomes. Patient feedback matters: - Automated surveys - Easy online reviews This helps clinics improve services. Integration is seamless: - Works with existing EMR/EHR systems Curogram aims to create a connected, efficient, patient-centered experience. Engaged patients have better outcomes and higher satisfaction.

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Challenges with hospital staff communications? Look what ROI Vail Health was able to achieve with Spok Care Connect® platform: 99% average accuracy of switchboard call transfers, up from 97% Reduced average time to reach hospitalists by 50% Cut time to train new switchboard staff by 70% (two weeks to three days) More than 2,200 hospitals rely on Spok solutions to advance their missions and provide the best patient care possible. Read about the success they’ve achieved with their Spok solutions including measurable return on investment (ROI). Learn more at spok.com/ROI   #HospitalCommunication #HealthcareEfficiency #SpokCareConnect #ClinicalCommunication #HospitalLeadership @Spok

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💰July is the start of the fiscal year for many health systems. ✅ Need to make a compelling case for this budgeting cycle? Here's what works: ⏰ Lead with a one-sentence summary: Case management recommends implementing Roundtrip in Q3. This will result in a $1M annual savings, while avoiding unnecessary overnight stays caused by transportation delays. 🤓 Quantify the problem: Every day, 50% of our discharges are delayed by over 1 hour due to transportation issues. Twice a day, these delays result in a patient staying an extra night, costing us over $500 per night. 🤝 Recommend an approach: Our health system needs a transportation solution that integrates with Epic, optimizes our internal fleet of BLS ambulances, and creates a single workflow for Case Management Teams. 🛏️ Prove you can measure the impact: Implementation will be measured by the reduction in ED hold times, inpatient/observation turnaround time, and avoidable overnight stays. 🚑 Make your ask: We are seeking 2025 budget approval and prioritized IT resources to implement starting in July. #casemanagement #NEMT #RideEconomics

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Does your healthcare practice struggle to process complex medical claims? Our dedicated Claims solution for healthcare payers offers seamless processing for a more efficient and cost-effective experience. With the ability to link prior authorization requests with corresponding claims, organizations can now conduct retroactive reviews to catch any missed or inappropriate authorizations. Check out this video to learn how Arcsona can improve your claims process. #Arcsona #Claims #ClaimsManagement #Healthcare

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If you’re looking for ways to maximize your revenue this is an easy first step.

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More interesting #news today on #carecoordination and transitions of care, this time specific to bundled payments for hospitals and the #TEAM model. #CMS #Healthcare #reimbursement

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Navigating conversations with vulnerable patients and customers can be challenging and stressful, but it’s crucial for delivering the support they need and producing successful outcomes to those often very difficult calls.   At BPA Quality, we offer specialized training that equips your team with the practical skills to connect effectively in difficult situations.   Unlike traditional training, our approach is hands-on and focuses on the real-world challenges your team faces daily. We don’t just teach theory; we provide strategies that make a difference from the first interaction.    Reach out to me to discuss how this training could transform your team’s approach and outcomes with vulnerable customers and difficult situations.  

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💡 The Future of Scheduling: Text-Based and Two-Way Messaging 📱💬 Tired of endless phone calls and scheduling back-and-forth? There’s a better way to manage appointments that saves time and keeps patients happier: text-based scheduling with 2-way messaging. Here’s why healthcare practices are making the switch: Convenience for Patients: More than 70% of patients prefer texting over phone calls. With 2-way messaging, they can request, confirm, and reschedule appointments at their convenience, without waiting on hold. Increased Staff Efficiency: Text-based scheduling reduces the volume of phone calls, allowing staff to focus on in-office tasks. With 2-way messaging, staff can quickly confirm appointments or address scheduling changes without disrupting their workflow. Fewer No-Shows: Automated text reminders and confirmations keep patients informed, reducing the likelihood of missed appointments. Plus, with 2-way messaging, they can easily notify your team if they need to reschedule. Better Patient Communication: Today’s patients expect fast, convenient communication. Text-based scheduling with 2-way messaging helps practices meet this demand while improving patient satisfaction and trust. Clear Communication Records: Every message is documented, providing a transparent, time-stamped record of all appointment-related communications, ensuring nothing falls through the cracks. 📈 The Bottom Line? Switching to text-based scheduling with 2-way messaging means more convenience for your patients, greater efficiency for your staff, and fewer headaches for everyone. It’s a win-win solution for modern healthcare practices. #HealthcareInnovation #PatientEngagement #TextBasedScheduling #MedicalPracticeEfficiency #2WayMessaging #PatientSatisfaction

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HHAeXchange has three easy methods for EVV: 1) the mobile app, 2) telephony, and 3) the FOB device. Which would you prefer?

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Too often, I hear from incredible oncology navigation programs facing the same challenge: justifying their impact because extracting data and establishing/managing KPIs within the EMR is a constant struggle. It’s time for a solution that works for you. 🌟 CancerNAV is designed specifically for oncology navigators—giving you the tools to easily track, manage, and showcase your program’s value. Let’s move past the limitations and empower navigation programs to thrive. 💪 #OncologyNavigation #CancerNAV #HealthcareInnovation #PatientEngagement #DataDrivenResults

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Ever felt the headache of managing multiple solutions for on-call and resident block schedules? The University of New Mexico Health was able to transform their scheduling chaos into coordination perfection! Register for this webinar to see how they were able to combine physician and resident scheduling into one streamlined platform with TigerConnect. See you there on Thursday, May 16th at 10a.m. PT.     https://bit.ly/3UGvo9a  #HealthTech #Webinar #HealthcareScheduling

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Navigating Tough Times: True sales professionals aren't deterred by challenging markets or difficult conversations. They have a relentless drive to succeed, regardless of the economic climate. These individuals understand the importance of building support at all levels within an organization, from the janitor to the C-suite. It's about finding that win-win scenario, addressing the "what's in it for them" question for their clients. #sales #salestips #motivation #success #relationships #resilience

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A competency-based hiring process isn’t just a process — it’s your safeguard against costly sales mis-hires. Invest in it. #leadership #healthcareitsales #HIMSS #HFMA #AHIP #healthcareIT

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