Scott Kochetta

If you've been there, you know how it is. myKaarma's trainers have been there. Matt Fales is Parts Director for the Zeigler Automotive Group in Kalamazoo, Michigan, overseeing Honda, Lincoln, Chrysler and BMW. He's been in the business for thirty-three years, but he's never seen trainers as effective as myKaarma's team Take a look at the video and find out why! Go Faster - with #communications, #payments, #videoMPI, and more... #myKaarma delivers everything #FixedOps in one place. #AutomotiveIndustry #CarDealerships

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📈 A recent survey revealed that 67% of auto repair shops are missing out on significant profits due to markup mistakes. Don’t be one of them! Cecil shares insider tips and proven strategies to help your shop thrive financially. Ready to boost your parts margins and take your shop's profitability to the next level? Join Cecil Bullard, CEO of The Institute for Automotive Business Excellence, and PartsTech in Part 2 of our FREE webinar series on mastering parts markup strategy! 🚀 🔧 In this webinar, you will learn: 🔹 The Importance of Markup Strategies: Understand why a tailored parts markup strategy is crucial for controlling your profit margins. Discover why relying solely on manufacturers' list pricing and a single markup percentage can limit your profit potential. 🔹 Benchmarks for Success in Parts Markup: Discover the key benchmark numbers for costs and margins in parts markup. 🔹 Parts Markup Strategies: Gain strategic methods to enhance your parts margin for optimal profitability and learn how to create and continuously adjust your markup strategy monthly for better financial control. This insightful webinar was made in collaboration with PartsTech, combining our expertise with PartsTech's innovative solutions to provide valuable guidance on optimizing pricing and maximizing profitability. The collaboration underscores our mission: Better Business, Better Life, and Ultimately, a Better Industry. 📺 Watch Part 1 Here: https://lnkd.in/gnVX8Yjp Download the Parts Markup Workbook: https://lnkd.in/gRMdBrZq

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🚗💼 New Episode Alert! 🎙️ I had the pleasure of sitting down with David Malone, Chief Sales Officer for CallRevu, on the latest episode of FWRD to discuss evolving employee and customer experiences in the automotive industry. We covered some key insights: • 🌟 Empowering employees through work-life balance, transparency, and empowerment • 📲 Enhancing customer experiences with real-time alerts, proactive communication, and multi-channel feedback • 🔑 Focusing on genuine achievements and addressing customer needs for lasting satisfaction Tune in now to hear our conversation and discover actionable strategies to improve both employee and customer satisfaction in your dealership. 🔗 Listen to the episode https://lnkd.in/ePFqdMhp 💬 What are you doing to enhance employee and customer experiences in your business? I’d love to hear your thoughts and spark some conversation in the comments! #AutomotiveIndustry #CustomerExperience #EmployeeEmpowerment #Leadership #FWRDPodcast #EasyCare

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Think you know Automotive Marketing Gurus®? Think again! This team services its dealer partners in many ways, and no one is better at explaining that than Jonathan Thompson. Watch the latest episode of ReUnion Station here!

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Employees are more likely to stay loyal and dedicated when they're treated with respect and given opportunities to grow. By investing in your team and showing genuine care, you cultivate a workplace where people are motivated to give their best. Always remember people work for people.

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‼️ Do not encourage the kids to get a pony ‼️ My husband ever so patiently relays to me. Of course I didn’t encourage a Pony without taking its best friend the goat! I have found in some occasions it’s easier to ask for forgiveness, than to not make split decisions that are critical in the moment. In our industry so much of our success depends on our ability to identify disconnects in real time and our ability to course correct quickly. It is imperative to have a well thought out process for when the team needs to engage us leaders. And that we empower them with the ability to make quick decisions to keep them efficient and guest satisfaction. A well managed process allows for expectations and flexibility in being creative. A micro managed approach stifles engagement and hurts retention. #thinkoutsidethebox #throwtheboxaway

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"Happy technicians make for happy customers." That's never more true than now. Hear how ONE Platform, powered by DEALER-FX, empowers a leading GM Dealership's to help spend less time per RO...and make more! #GM #3Synergy #fixedops #servicelanesoftware #software #snapon #workbench

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🔧 Fixed Ops Directors ⚙️ 🚗 Service Managers 🔥 🔥 Dealer Principals 🚘 🚙 Automotive Professionals 🔥 Want more people to say YES on the service drive? David Sparks, Roger Hendon, Jr., and Jean Reitelbach share how on All Things Fixed Operations. Wednesday mornings starting at 9AM EST/ 6AM PST... Join The Fixed OPs Doc Michael Barich, John Ellis, David Sparks, and other leading fixed ops experts as they tackle the issues and share tips and strategies that will make the biggest impact on your bottom line. Jump into the conversation or be a 🪰 on the wall like me! Either way, you’ll walk away with amazing insights and actionable tips that you can implement at your dealership TODAY to take your service department to new heights. Be there or be ◼️ 👀 in the comments for a link to the full replay of Unapplied Gross. #automotive #autodealers #automotiveindustry #carbusiness #fixedops #fixedoperations #fixedopsdoc

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Dealers, you have enough to worry about at your dealership! With all of the data options out there, it's easy to feel overwhelmed and not know where to turn. That's where the Active Shopper Network® comes in. You can rest easy knowing you have the best data in automotive at your fingertips. KNOW for certain that you marketing is getting in front of consumers who are shopping today! Take the guesswork out of your audiences with Client Command®: https://lnkd.in/dYFFBb7J #automotive #automotivemarketing #automotiveindustry #automotivenews #automotivetech #automotivetechnology #autodealer #autodealers #dealer #dealership #dealers #dealerships

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The parts department is often the unsung hero of the dealership. We see the potential in the parts department that others overlook. We see inventory as an asset waiting to be transformed, a tool to maximize profit and efficiency. PartsEdge isn’t just another tool—it’s the missing link that connects the parts department to true profitability. We’ve harnessed the power of technology and human expertise to create a solution that turns parts managers into asset managers. We believe in empowering parts managers to do more, achieve more, and grow beyond limits. Are you ready to see what’s possible with PartsEdge? It’s time to make the leap. #PartsEdge #Innovation #AssetManagement #ThinkDifferent #AutomotiveExcellence

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💡 Most of us weren't taught to ask. I thought when you performed well, you were rewarded, no questions asked. But this isn't the case, in fact it's not common. A lot of companies take advantage of their employees. But, on the flip side, a lot also value them deeply. It's up to you to communicate your needs based on the value you bring. In most cases, they'll hear you out. Ask. #promotions #raises #workplaceadvice.

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Just starting out in collision repair? What are you finding to be the most exciting part of the industry so far? Pulling dents? Masking for refinish? Reassembly? Buffing out a scratch? DM us your story for a chance to be featured on our page! 🤩

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We know that managing a fleet isn’t always easy. But here’s what should be — having all your business solutions, including software, accessible through a single point of contact. And that’s exactly what we do at GM Envolve. Check out how Michelle Calloway, Director of GM Envolve OnStar®, outlines just some of the ways we can help make managing your fleet easy and efficient. #IWorkForGM

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This hit home. Considering this as a lesson learned in communication and making sure everyone understood what was expected. I was putting a marketing strategy in play but with vendors and reps not implementing said strategy played a major factor in why tasks took so long to complete. A lot of this had to do with my expectation that everyone was aligned and had understood the assignment, and could execute at the level I expected. Add turnover down the road and you get even more confusion. The analogy I used for my experience in conversation with a friend was akin to what Alex and his dad felt in Madagascar 2: Escape to Africa. When they were in the bucket to be used as a wrecking ball hanging by a chain of monkeys they told the first monkey, "tell them NO, pull up, you'll kill us, there must be another way!" By the time the message got to the pilot, he heard it as, "Don't pull up, kill us, there is no other way." Not quite the message they, nor I in this case, was hoping for... My assumption that everyone had the same working knowledge, given they are marketing agencies, burned me a bit. Upon retrospection I've certainly changed my approach and worked with each agency and rep individually to make sure we can all deliver to achieve our common goal. #marketoonist #marketing #communication #lessonlearned #cartoon

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How often do you sit down with your team and conduct one-on-ones? Daily? Weekly? Monthly? Challenge yourself and your team to take 5-10 minutes every morning for each salesperson and technician. You should be prepared for these meetings and the Salesperson/Technician should be prepared as well. Develop an agenda that can be used repetitively so everyone knows what will be accomplished. During this meeting, you are responsible for Coaching and Mentoring them … not Managing. Don’t just review their performance for the current month, spend this time helping them improve their skills. Focus on whatever they need to do differently to get better results (Sales Per Hour, Personal Desk Sales, Productivity, Weekly Sales vs Target, Google Reviews, Cycle Times, ELR, KPI). Someone much wiser than me Tom Balash penned the quote “What gets measured gets done”. There couldn’t be any truer words as it relates to our business. Is your store incorporating daily, weekly and monthly checklists and measurements for your employees? This includes your Assistant Managers, Salespeople as well as your Technicians. Develop a checklist for each position and hold them responsible for completing each of their tasks. When these are being checked daily during One-on-Ones, it improves the odds for creating consistency and the culture of Accountability.   How about training? I know … I know … you’re really busy. You try to train, but there just isn’t enough time in the day to do everything. The first thing that falls to the wayside is usually Training. What if I told you that you could spend only 15 minutes a day with your team and greatly increase your bottom line sales results? Could you find that kind of time? I’m sure you could. The problem with Training is that it takes effort. In the end, it all comes down to you. How committed are you to implementing the necessary changes to create a Culture of Accountability? If you are committed to the necessary changes, you will definitely be rewarded for your efforts. Oh yeah … and your employees may just thank you.

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