Russell Karp 🇺🇦

• Senior practice leader responsible for overall client success and value delivery
• Oversight and accountability for the expansion of the CRM practice focusing on partnering with clients and prospects to create business value with their CRM investments
• Build strategic roadmaps for clients and prospects to achieve their operational and financial objectives
• Responsible for delivering and selling cloud based CRM projects
• Work with practice leaders on business development… Show more

• Senior practice leader responsible for overall client success and value delivery
• Oversight and accountability for the expansion of the CRM practice focusing on partnering with clients and prospects to create business value with their CRM investments
• Build strategic roadmaps for clients and prospects to achieve their operational and financial objectives
• Responsible for delivering and selling cloud based CRM projects
• Work with practice leaders on business development initiatives; respond to RFPs, build POCs, provide estimates, lead sales presentations, and create statements of work
• Serve as Engagement Manager overseeing all facets of implementations including business analysis, process design, solution architecture, and managing relationships with key stakeholders, executives, and decision makers
• Responsible for developing Salesforce practice; interview candidates, foster practice collaboration by building “CRM Community”, participate in the development of Force.com applications, and publish/promote best practices
• Responsible for a team of eleven Salesforce practice consultants
• Provide support to practice members from both a technical and professional perspective Show less

• Responsible for solution architecture on CRM implementation projects
• Deliver business transformation projects focusing on Salesforce and the Force.com platform
• Perform CRM strategy assessments for Fortune 500 clients
• Contribute to internal collaboration platforms on multiple subjects including CRM, approach to identifying and closing new business, and domain expertise
• Manager for multiple individuals with responsibilities for their career development
• Responsible for… Show more

• Responsible for solution architecture on CRM implementation projects
• Deliver business transformation projects focusing on Salesforce and the Force.com platform
• Perform CRM strategy assessments for Fortune 500 clients
• Contribute to internal collaboration platforms on multiple subjects including CRM, approach to identifying and closing new business, and domain expertise
• Manager for multiple individuals with responsibilities for their career development
• Responsible for identifying, pursuing, and closing business transformation and technical implementation projects
• Work closely with Directors, Managing Directors, and Partners on opportunities and strategy to close new business Show less

• Responsible for delivering CRM solutions on multiple platforms
• Architect CRM solutions across various industries
• Focused on growing CRM practice and other technology offerings
• Organize and lead delivery teams across regional CRM projects
• Delivered projects using Waterfall, Agile, and Waterfall/Agile hybrid implementations
• Advise clients on infrastructure requirements to support CRM implementations

• Responsible for delivering business and technical solutions in the NYC Metro, Mid-Atlantic, and Northeast regions across multiple CRM platforms
• Lead CRM client engagements across industries focusing on platform strategic value and roadmap
• P&L responsibilities for the CRM East Coast practice leading a team of 15 practitioners
• Manage vendor relationships and participate in industry events
• Recommend technical solutions based on client business needs and infrastructure… Show more

• Responsible for delivering business and technical solutions in the NYC Metro, Mid-Atlantic, and Northeast regions across multiple CRM platforms
• Lead CRM client engagements across industries focusing on platform strategic value and roadmap
• P&L responsibilities for the CRM East Coast practice leading a team of 15 practitioners
• Manage vendor relationships and participate in industry events
• Recommend technical solutions based on client business needs and infrastructure strategy
• Architect CRM solutions that include extending relational databases, integration with external systems, selecting and/or building data migration platforms, business logic programming, and workflow development
• Leveraged Agile methodology in delivering CRM projects
• Act as a liaison between change management, development team, and project sponsors to structurally manage a required process change
• Primary contact for change management and project sponsors changes; ensuring team is maintaining accuracy in task development and process integrity
• Ensure scheduled deliverables meet customers’ requirements and expectations
• Build relationships with customers and develop a Trusted Advisor status
• Internally, led SWOT and other strategy analysis at EMC to provide a more efficient approach to sales, service, and delivery of services
• Other responsibilities included data migration, configuration, and training Show less

• Focused on developing CRM practice for the East Region
• Worked with clients and prospects on developing and implementing CRM initiatives
• Led business and technical evaluations to implement improvement processes and architecture
• Provided business and technical consulting services including project management, data migration, customizations, and training
• Architect and lead delivery of complex CRM solutions
• Provide business and technical consulting services that include… Show more

• Focused on developing CRM practice for the East Region
• Worked with clients and prospects on developing and implementing CRM initiatives
• Led business and technical evaluations to implement improvement processes and architecture
• Provided business and technical consulting services including project management, data migration, customizations, and training
• Architect and lead delivery of complex CRM solutions
• Provide business and technical consulting services that include project management, data migration, customizations, and training Show less

• Responsibilities include Project Management, Design, Customizations, Coding, Data Migration, Training, and assistance with Business Development
• Assumed lead role as Project Management for the top strategic clients to secure long-term relationships with key decision makers
• Responsibilities also include managing consultants and salespeople for the CRM practice
• Maintained strong relationships with customers and vendors
• Instrumental in building the CRM practice in the… Show more

• Responsibilities include Project Management, Design, Customizations, Coding, Data Migration, Training, and assistance with Business Development
• Assumed lead role as Project Management for the top strategic clients to secure long-term relationships with key decision makers
• Responsibilities also include managing consultants and salespeople for the CRM practice
• Maintained strong relationships with customers and vendors
• Instrumental in building the CRM practice in the Tri-State area and New England Managed the P&L for the CRM group
• Performed Project Management duties for CRM and eCRM implementations ranging in size from $250K to $2M
• Managed a group of 5-10 consultants on various projects
• Other responsibilities include, Needs Assessment, Documentation, and “hands-on” work on projects.
• Assisted clients with developing plan for user acceptance of new application and business process.
• Performed Sales Engineer duties for all CRM deals nationally Show less

• BA and PM responsibilities for CRM clients
• Installed and configured various CRM applications
• Provided data conversion services from various sources of data
• Software installations included integration of SQL, Oracle, Exchange, and IIS running on an NT platform