One of my favorite people is Bob Van Nortwick.
He started & built AWS for Startups in 2010.
Let me share a story about Bob.
It’s 2012. By this time I’ve known Bob for a few years - he was the AWS liaison to our portfolio at a16z. Credits, technical support, meeting Werner Vogels, you name it, Bob got it done. He built this team to over a thousand people by the time he left ten years later.
This is a HUGE role. Startups are a large part of AWS, which is the growth engine of Amazon. You’d expected Bob to have self-portraits adorn his home, start off meetings with grandiose introduction, & relentlessly name drop founders & investors.
Not Bob.
He’s hilarious & humble, a combo of dad jokes with f-words sprinkled in.
He listens to you with complete attention. Even when I call Bob, I can HEAR his focus. He sees me even when he cannot see me.
Most of all, Bob was (& is) RESPONSIVE. Anytime I’d email him, he’d reply in five minutes or less. If I explicitly wrote “this can wait” he’d STILL reply in five minutes or less.
Back to my story. It’s about 11pm ET on a Tuesday in NYC. I’m in my hotel room winding down. I should sleep but jet lag.
Then I see the email no one wants.
A founder emails me about how his entire infrastructure melted down an hour earlier. I’m not technical but I understand adjectives. This is disaster.
And, he’s launching his new ipad app this Thursday.
Less than 48 hours.
Which will be featured on the App Store. To millions of people.
I immediately email Bob but I’m sure we’ll have to delay the launch and therefore lose the feature.
As usual, he replies in five minutes, asks to be connected directly with the founder.
I email the founder the next day. No reply. Not a good sign, but understandable.
I email Bob. No reply. Shit.
What I didn’t know was that Bob & his team were meeting every hour, pulling all nighters, do everything possible. They probably needed a week; they did it less than 48 hours.
On Thursday, the founder emails “WE’RE ON THE STORE!!”
The launch is a success!
Whenever I share this story about Bob, he smiles & says “We’re just doing our job.”
Amazingly, everything I just wrote is not the best part about Bob. He’s a fantastic dad with three grown & accomplished children.
But of course he’d be a great father! He’s humble, hard working. Even though we’ve never worked formally together, when you work with Bob, you feel like you share an email address with him.
Why did I write this?
Do I owe Bob a poker debt?
Is this a sponsored post by AWS?
No, I just caught up with him, reminiscing about old times, & he has the same warmth, same deep attention, same dad humor.
Our industry has wild & extreme personalities.
I’ve worked with some of them. It’s fun but exhausting.
BUT there are very decent people here too.
They don’t get headlines. They don’t want them.
But their stories,
their achievements,
their character,
deserve sharing.
If you know Bob, please tease & embarrass the shit out of him. 😁