Nancy Carlyle Harlan

Discover how PreSales teams are evolving, adapting, and unlocking new opportunities in 2024 👀 From organizational structure to budgeting and analytics, explore the trends shaping the industry: https://lnkd.in/eGvrCeJT ​

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90% of an organization’s customer data is trapped in unstructured formats like PDFs and emails. Data Cloud Vector Database is now generally available to help businesses unify and unlock the power of this unstructured data to: 👉 improve prospecting 👉 respond quicker to sales RFPs 👉 personalize sales outreach and customer engagement 👉 efficiently manage customer requests 👉 improve cross-sell and upsell recommendations 👉 proactively resolve issues Learn more:

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Great explanation by Daryl Plummer of what an AI agent is. For those already impressed with single AI agents, then #multiagentsystems are going to blow your mind! 🤯 Book a demo of Cognizant's Neuro AI decisioning platform and see how a team of agents can break down the silos in your enterprise. Create an AI use case in less than 15 minutes for #supplychain, #financialservices, #logistics, #retail, #networkoperator, #pharma, #agribusiness and more.. https://lnkd.in/gxA-w7JS

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🎥 Tune in to our LinkedIn Live on Tuesday, July 23 at 11 AM ET and step into the world of #ChannelData with our experts. Learn how to harness the power of partner insights and shape strategies that fuel innovation and agile demand planning. Don't miss out, register today! #MovingAsOne

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Retention is a critical part of the customer experience—now more than ever. This means the way marketers drive growth must evolve.    I discussed how to build a retention-first strategy with The B2B Marketer. Take a look here: https://lnkd.in/gTRpuAVR

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Think Salesforce is just for sales and marketing? Think again! Jordan Joltes' article in the latest On RAMP Magazine from the Pittsburgh Technology Council reveals how Salesforce’s powerful AI and big data tools are reshaping healthcare and life sciences. Learn how these technologies are enhancing patient care and optimizing operations. Read the full article to get the inside scoop here>> https://lnkd.in/gFS6fP-8 #SalesforcePartner #TruSummitSolutions #Healthcare #LifeSciences #AI #Technology #CEOInsights #ITLeadership #ITThoughtLeadership

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3 Tips for sales teams to try to move B2B buyers past indecision.

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Prepare, assess, plan, act and measure your first 100 days as a new CSO. Use this Gartner for Sales roadmap to accelerate your transition and establish yourself as an effective sales leader. #GartnerSales #CSO #NewRole #Sales

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Generative AI dominates tech agendas, but other trends are challenging growth and reshaping marketing, sales, and partnerships. The immediate and long-term implications of these issues require balancing short-term opportunities with long-term advantages, and developing strategies that account for potential economic recovery or recession. #generativeAI #trends #tech #growth #marketing #sales #GTM

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Discover how Guided CX seamlessly integrates with Genesys Cloud to enhance your operations on May 22nd at 3:30 PM ET. From joining sessions to launching various collaboration capabilities to historical and real-time reporting, you’ll see why Glance is the top choice for future-forward organizations that are balancing AI with human connection in our live demo. https://lnkd.in/eV38d_TR #GuidedCX #GenesysCloud #Cobrowse

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How are data-driven insights transforming the customer experience? In celebration of Customer Service Week, join Inovalon’s SVP of Customer Operations, Tamara Burrell, as she dives into how technology and data are reshaping the service landscape and shares actionable strategies for elevating customer satisfaction. Listen to the latest episode of INOvators here: https://ow.ly/LelQ30sH6TP #CustomerServiceWeek

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Learn more about how the Premier Success Plan helps you start strong, scale, and get more value from Salesforce.

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It’s time to revamp channel incentive plan designs to better align with today’s diverse partner types, multigenerational workforces, and evolving go-to-market strategies #incentivesautomation #partners

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Sales reps spend just 20% of their time on the phone selling to prospective customers. New innovations from @Salesforce are designed to help sellers: ✅ generate call summaries ✅ identify actionable insights directly from their teams’ calls ✅ accelerate call preparation and follow-up through automated agendas and to-do lists Learn more:

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Unlock the depth of customer behavior with #MachineLearning and #AI. Discover the key elements driving effective customer analytics in the latest article from InformationWeek.

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#SaaS Sellers in the #CloudMarketplaces, join me and Tackle.io tomorrow at 12pm EST / 9am PST for a #SalesEnablement webinar. I will be covering why #Salespeople should care (what's in it for them) and the approach that will help #Sellers leverage the Marketplace and #CoSelling to increase #ARR. REGISTER HERE: https://lnkd.in/gC_iifPn

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Understanding operational maturity begins with decoding the reporting structure, says RevOps authority Camela Thompson. Explore key issues in revenue operations further with these enlightening reports from our latest State of RevOps Survey. https://gag.gl/nVwKoF #RevOps #data

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