Morgan Greenwald, MBA

I just saw Brian Higgins speak at #CSX24 in San Diego and Verizon's focus on how AI can power the end-to-end customer experience was inspiring. It's clear that organization's are taking a step back to look how customers are experiencing their brand more holistically. Over the past two days (and at #SM24) most of our speakers have said it in one way or another, but I loved the way Brian put it... "it's all about the power of #EVERYinteraction... we see you, we've got you, we value you." For me, it's all about breaking down traditional silos to put the customer first, put innovation first, and in turn, put the business first. Moreover, your customer’s expectations have evolved with AI advancements and your brand experience must evolve with them. So, how do you do that? Well, #Verizon's goal is to be the World's #1 applied AI company. To remain competitive, brands must leverage AI and data-driven insights to deliver personalized customer experiences.   But you've got to get out of your own way! The lack of readiness and infrastructure to democratize data is stopping brands from achieving seamless integration across functions. We're often not getting a holistic view of the customer journey, resulting in disjointed experiences and missed opportunities for personalization. This is the era of AI and those who pivot now will seize massive shares of tomorrow’s market. IMO failure to optimize integration isn't about falling behind; it's about becoming obsolete. #customercare #customerservice #Verizon #cx #customerexperience

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Resilient network, resilient communities, and a resilient planet 🌎 In 2023, T-Mobile focused on how to use our scale and resources to benefit our customers and our planet. We’re moving forward together toward a cleaner, more equitable future. Read our full 2023 Corporate Responsibility Report here! ➡️ https://lnkd.in/g9WYTnR9

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Comcast recently announced its new streaming bundle, StreamSaver, which includes Netflix, Peacock, and Apple TV+. This bundle is available exclusively to its Xfinity internet, TV, and mobile customers. This news signifies Comcast's strategic move to retain and attract customers amid increasing competition and rising streaming costs. StreamSaver costs $15 and Comcast claims that customers can save over 30% or nearly $100 annually. 💲 Potential Benefits💲 1. Customer Retention and Growth: StreamSaver can help Comcast retain and attract customers despite growing competition from other ISPs and streaming services. 2. Enhanced Value Proposition: Comcast may enhance the perceived value of its broadband and TV services, making its offerings more attractive compared to competitors. 3. Leveraging Partnerships: Comcast's partnerships with major streaming platforms like Netflix and Apple TV+ can strengthen its market position and offer more content options. 4. Revenue Growth: The increase in customer subscriptions and reduced churn can lead to revenue growth and drive higher adoption of Comcast's broadband and TV services. 🚧 Potential Challenges 🚧 1. Market Saturation: The streaming market is seemingly saturated. Differentiating StreamSaver from these services and establishing its unique value can be challenging. 2. Customer Skepticism: Consumers still need to be convinced of claims regarding cost savings and value. Overcoming this doubt and establishing trust with customers may be an uphill task. 3. Content Licensing and Costs: Negotiating content licensing agreements with major streaming platforms and ensuring the bundle remains financially viable could be challenging. 4. Technological Integration: Integrating the bundled services into Comcast's infrastructure and ensuring a smooth user experience can be technically challenging. Any issues with service delivery could negatively impact customer satisfaction. 🏭 Industry Implications 🏭 1. Shift Towards Bundling: The StreamSaver reflects the industry trend of combining multiple streaming services to provide consumers with affordable and comprehensive entertainment packages. 2. Increased Competition: The introduction of StreamSaver increases competition among ISPs and streaming service providers. Companies may respond by launching their own bundles, leading to more competition. 3. Focus on Value: As streaming costs rise, consumers will demand better value for money. Bundles like StreamSaver could intensify the pricing war, which could further disrupt the industry. 4. Strategic Partnerships: The collaboration among Comcast, Netflix, and Apple TV+ highlights the importance of strategic partnerships in the streaming industry. 📽 📽📽 StreamSaver demonstrates the evolving landscape and the necessity for companies to constantly innovate and adapt to meet changing consumer demands. https://lnkd.in/gd98hJEk

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The race for a more sustainable future is on, and a new contender has emerged: AI-powered digital twins. Forget the science fiction replicants; these digital twins are virtual replicas of real-world systems, fueled by real-time data and powered by AI's analytical prowess. The potential impact on sustainability is mind-boggling. Imagine a city with a digital twin constantly monitoring energy usage, predicting peak demands, and optimizing resource allocation. Or, a manufacturing plant with a digital twin meticulously simulating production lines to minimize waste and optimize efficiency. This isn't just about efficiency gains; it's about proactive planning. By anticipating challenges and identifying optimization opportunities, AI-powered digital twins can be a powerful tool for environmental protection. However, navigating this new frontier comes with its own set of challenges. Data security and privacy concerns need to be addressed. Additionally, integrating legacy systems and ensuring seamless data flow across various platforms can be a technical hurdle. But these are challenges we can overcome. As IT professionals, we have the responsibility to explore this transformative technology and its potential for a more sustainable future. https://lnkd.in/dbKCGTKN #ai #digitaltwins #sustainability #sustainablefuture #aiforgood #climateaction #IT #innovation

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Phishing could happen to you. No one is immune from these inevitable threats. Consider my company detected 2.6 billion phishing interactions in 2023. That's huge! Our Comcast Business Senior Director of Sales Engineering, Jody Hagemann, recently addressed cybersecurity issues with Wilkes-Barre Times Leader's Sam Zavada. Discover why she knows phishing is an utmost concern for our customers and the public in general. I'd like to schedule time with you to discuss your enterprise's security posture. Direct message me here after you read her cybersecurity counsel. #enterprisesolutions #phishing #MSSP #comcastbusiness #iworkforcomcast

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​AI is driving new demand for our network and digital services at @LumenTechnologies.   ​Learn more about Lumen’s Private Connectivity Fabric and how we're helping fuel innovation for customers like @Microsoft.

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​AI is driving new demand for our network and digital services at @LumenTechnologies.   ​Learn more about Lumen’s Private Connectivity Fabric and how we're helping fuel innovation for customers like @Microsoft.

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📊 Organizations often find it challenging to manage large amounts of data and demanding workloads regardless of the industry size but AI and machine learning have come to the rescue. 💡 One such organization, Broadcom leverages machine learning in its solution – Brocade Gen 7, which automates storage area networks (SANs), making them smarter and more efficient for organizations to maximize the ROI of their servers. 👉🏽 Read my latest for EM360Tech: https://lnkd.in/eTvbVq8U 📞 Reach out to me or the EM360Tech team to find the right solutions that drive results for your organizational needs. #MachineLearning #BrocadeGen7 #Broadcom #AI #InfrastructureManagement #StorageAreaNetwork #Data

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To appreciate how important it is to make our digital world accessible, we first must understand how people with different disabilities use technology, interact with websites and apps, consume digital content, and more. NBCUniversal's Director of Digital #Accessibility Lori Samuels highlights our commitment to digital accessibility, why we celebrate #DisabilityPrideMonth, and how the Olympics and Paralympics viewing experience is becoming more accessible than ever: https://lnkd.in/g3zvmAa4 #IWorkForComcast #Paris2024

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Here we go...not again, please? DirecTV CEO on Dish and Sling TV acquisition from EchoStar "Bill Morrow, DirecTV CEO, joins 'Squawk on the Street' to discuss why DirecTV completed its recent deal with EchoStar, why the antitrust view of this deal has changed, and much more." Good Read. Observation: Next up need Big Tech. Not Device tethered (no Gemini or other STB/sticks), yet a single middleware that gathers revenue from all devices, on all subscriptions services, channels, one solution and payment vessel. A Universal Content Marketplace that is not dependent on vMVPD or network level negotiations at all. Toss in highly advanced Hyper-targeted leads level advertising, and so much more. Then you have a consumer and MDU driven ecosystem, they seek and desire, way ahead of falling walled gardens - FreeCast #NextGenStreaming #FreeCast #NoMoreAppDiving http://cnb.cx/4dwxChL

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I love a good spin off story - for those wondering about the spinoff of NBCU Cable Channels, here is a summary of key details based on a Variety article: - Spinoff will have: MSNBC, CNBC, USA Network, Oxygen, E!, Syfy and Golf Channel, Fandango, Rotten Tomatoes, online golf-course booking service GolfNow and youth-sports platform SportsEngine. - New NBC: NBC broadcast network and stations, the Peacock streaming service, Bravo (the reality TV powerhouse seen as a key to Peacock’s success), NBC News Group, NBC Sports, Telemundo, the Universal theme parks and resorts, and NBCU’s film and television studios. - TBD: how MSNBC will be separated from NBC News Group and how NBCU will split up its advertising-sales division, which currently spans its full TV and streaming lineup. - Comcast said that while SpinCo will operate as an independent business, it will enter into a “transition services agreement” with NBCUniversal to allow SpinCo “to operate seamlessly from day one.” Comcast expects the spin-off to close in about one year (i.e. before the end of 2025), “Taken together, the entirety of NBCUniversal will be on a new growth trajectory, fueled by our world-class content, technology, IP, properties and talent — all working in concert with each other as an integrated media company.” Over the 12 months ended Sept. 30, 2024, SpinCo generated approximately $7 billion in revenue, according to Comcast. Brian Roberts will own the same economic and voting interests in SpinCo as he does currently in Comcast. https://lnkd.in/eFHWTt_A

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Please share this news with your LinkedIn contacts that reside in Florida. My company is providing additional cash and in-kind contributions to support the state's recovery efforts post Helene and Milton. You may know someone who will benefit from our support of the Florida Disaster Fund and the 11 community-based organizations that are listed in this news wire article. #HurricaneRelief #Florida #comcastbusiness #iworkforcomcast

Can the latest tech partnership truly reshape AI and digital transformation? Today, we’re exploring the strategic partnership between Microsoft and Lumen Technologies, aimed at powering the future of AI and enabling digital transformation. What are the underlying motives and potential outcomes? Microsoft is teaming up with Lumen Technologies. If you aren’t familiar with Lumen, they are behind the name of the stadium where the Seattle Seahawks play. The old CenturyLink. The collaboration focuses on integrating Microsoft’s Azure cloud capabilities with Lumen’s edge computing solutions to deliver low-latency AI applications and digital solutions for businesses. Why are these tech firms joining forces now? Is this a proactive strategy to drive innovation, or a defensive move against competitors like AWS and Google Cloud? Digital transformation is accelerating and companies are under pressure to stay ahead. This partnership could be more about maintaining market position than purely benefiting customers. Amazon has been heavily investing in its AI and cloud services, while Google is pushing boundaries with its own cloud and AI initiatives. Microsoft and Lumen’s partnership might be a strategic response to ensure they don’t fall behind in the AI race. The partnership aims to leverage Microsoft’s AI and machine learning capabilities with Lumen’s network infrastructure. But it’s important to question if this integration will be seamless or if it’s primarily a marketing play. Will businesses truly experience the promised benefits of low-latency AI applications and improved digital solutions, or are these just word-salad claims? Like, share, and comment with your thoughts. Follow for more insights on the latest industry moves and the realities behind major announcements

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I want to take a moment to celebrate some of the amazing recognition that Verizon Business has received in the last few weeks. Verizon was named a Leader in the 2024 Gartner Magic Quadrant™ for Global WAN Services. This recognises our leadership in addressing enterprise challenges for our customers, including how to solve for hybrid working and digital transformation. The ranking is an exciting recognition of our continued investment in multicloud enablement, zero trust and networking and security convergence so that we are best-equipped to support our customers. Further, today Verizon Business was recognised at the Forrester 2024 B2B Summit North America as a 2024 recipient of the B2B Return on Integration (ROI) Honors. This recognition is for our cross-functional initiative: an AI-backed ecosystem that optimises sales flows, and has provided our customers with a better experience while simultaneously increasing productivity and improving brand loyalty. A huge congratulations to Michael L. Cingari, Nitin Ahuja and the team on the win! Learn more about the Gartner Magic Quadrant here: https://lnkd.in/efjuTMFb #VTeam #VerizonBusiness

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It's that time of year again! Dell Technologies World takes Las Vegas starting this coming Monday. Not surprisingly it's all about helping our customers unlock the power of AI to innovate, create and accelerate their businesses in ways we've never seen before. Our thought leadership programming takes attendees on a multifaceted journey into AI - a technology that presents a paradigm shift in the industry offering the potential and promise to transform every industry into a technologically-driven ecosystem. Our Trailblazer, Luminary and Amphitheater sessions present unique glimpses into those industries that have been using AI for years like music, sports, space and film. Joining us are AI pioneers and visionaries including The Chainsmokers, T-Pain, Lisa Ling, Ayanna Howard, Emmanuel Acho, Lisa Leslie, Ted Leonsis and Dr. Neil deGrasse Tyson. It's been such a pleasure and a huge career moment for me to work on these thought leadership sessions with these industry visionaries and I can't wait to see it come to life next week! #DellTechWorld #iwork4dell #AI

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My company recognizes the demand for digital skills is never-ending and digital equity is paramount in our country. What does this mean for our underserved communities? In a WAMJ-FM Majic 107.5 interview, Comcast Executive Vice President of Public Policy and Digital Equity Broderick Johnson addresses why digital equity in Black neighborhoods is his number one priority. Tune in to "Internet Equity And Bridging The Digital Divide In Black Communities" here. #digitalequity #LiftZones #internet #comcastbusiness #iworkforcomcast

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