Michelle Lizak

Reflecting on an Incredible Journey! It's hard to believe that it's been 5 years since I volunteered for early retirement from Verizon. What an incredible journey it has been since then! Each step has been filled with growth, learning, and invaluable experiences that have shaped me into the leader I am today. Over the past five years, I have had the privilege of nurturing my passion for customer experience and inspirational leadership: ·        Leading customer experience transformation at Volkswagen Financial Services, part of a global Fortune company, building a new Customer Advocacy organization and driving initiatives that put customers first. ·        Establishing a new end-to-end customer journey and contributing to the rapid scaling of a dynamic start-up, embracing innovation and agility. ·        Enhancing retail experiences, at the point of sale and onboarding, ensuring every customer began their service journey satisfied. ·        Championing a strong organizational culture by upholding a clear vision, core values, credo, and prioritizing employee well-being. Now, as I continue my professional journey, I am actively seeking my next opportunity as a senior leader in customer/client experience, operations, program management, or business transformation. I am passionate about creating meaningful impact and driving success for organizations and their customers. I am excited to share my new career portfolio website, showcasing my journey, achievements, and vision for the future. I invite you to take a look and connect with me if you have any opportunities or leads in your network. https://lnkd.in/esjvZvdi Thank you to everyone who has been part of my journey so far. Your support and connections mean the world to me. Here's to the next chapter! #CustomerExperience #Operations #ProgramManagement #BusinessTransformation #Leadership #CareerJourney #OpenToOpportunities

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🎄🏖️ Holiday vibes, sweet connections, and a sprinkle of creativity! 🎄🏖️ One of my favorite things about working at Comcast is how much we value connection—not just professionally but personally, too. Today, our Talent Acquisition team got into the holiday spirit with some seriously sweet activities! First, we dove into holiday movie trivia with a twist—each clue was a holiday-themed image that made us flex our guessing skills. (Turns out, deciphering movie titles from candy canes and snowmen is harder than it looks! 😂) Then it was time to get creative with gingerbread houses. Naturally, as a Floridian, I fully embraced a plot twist. Behold: my sugar cookie beach house, complete with gingerbread sand and plenty of sprinkles! 🏖️✨ Thank you Kimberly Starkey! These moments remind me how important it is to create joy, build connections, and sprinkle in some holiday cheer—whether it’s through teamwork or frosting. How does your team celebrate the season? Drop your favorite festive team-building activities in the comments below! 🍭 #iworkforcomcast

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Exciting News!! Rise Broadband is expanding in Missouri! Our acquisition of MidAtlanticBroadband's fiber-to-the-home broadband/internet business adds almost 10,000 residential and business locations across eight markets in eastern Missouri. Read more about it here: https://bit.ly/3YGgRve

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In today's evolving workplace, the importance of work/life balance is undeniable. A recent study found that 91% of fathers would take paid paternity leave if it were available, and 95% prioritize workplace flexibility to balance family and career. At Comcast, we understand the diverse needs of modern families. Our inclusive Paid Parental Leave policy offers primary caregivers and non-primary caregivers time off, recognizing that every parenting journey is unique. Discover how Carl Jones, Jr., Vice President, Government & External Affairs at Comcast, benefited from our inclusive policy, supporting his family in a way that traditional maternity leave wouldn’t. 📖 Read more about Carl's inspiring story and the positive impact of inclusive parental leave policies: https://lnkd.in/ezPeMriy  #ParentalLeave #WorkLifeBalance #InclusiveWorkplace #ComcastCares #EmployeeWellbeing #TeamComcast #iWorkForComcast

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Ensuring people know who you are, and what you stand for isn't just for people, its for companies too. Here at Verizon, we really did that today by reintroducing ourselves and all of the great work that we do. When I speak to groups of transition service members, former NFL players, or high school students - I want them to take way " I didn't know Verizon did that." It is a simple statement, but an amazing opportunity. With our work in ensuring network reliability in the 2000s, to helping innovate in the venue connectivity space in the mid 2010's, and to now with big goals of closing the digital divide we are changing how people think about our company. People can't fully be involved in the world today without access to the digital communities, and at we are proud to be ingrained in where people "Live, Work & Play." What did you not know that we do? Paola | Brittney | Kedrick | Rose | Diana | Jesus | Elisa | 🪖Steven | Padraig | Hope | Kandi | Paula | Stephanie | Len | Jessica | Anthony | Jason | Ryan | https://lnkd.in/eRiEuPJd

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Phishing could happen to you. No one is immune from these inevitable threats. Consider my company detected 2.6 billion phishing interactions in 2023. That's huge! Our Comcast Business Senior Director of Sales Engineering, Jody Hagemann, recently addressed cybersecurity issues with Wilkes-Barre Times Leader's Sam Zavada. Discover why she knows phishing is an utmost concern for our customers and the public in general. I'd like to schedule time with you to discuss your enterprise's security posture. Direct message me here after you read her cybersecurity counsel. #enterprisesolutions #phishing #MSSP #comcastbusiness #iworkforcomcast

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Comcast is committed to empowering those who have served our country by investing in tech access for veterans in Washington. With a $65,000 contribution to the Northwest Chapter of the Paralyzed Veterans of America, we’re enhancing digital resources so every veteran can easily access benefits and online support. This is a step toward true digital equity for those who’ve given so much. #iworkforComcast #Veterans #Military #TechAccess https://lnkd.in/gaAs3Ura

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As I've touched on before, improving the customer and employee experience is top priority for Verizon. I recently had the opportunity to sit down with CX expert • Shep Hyken to talk more about how we’re working to do that every day, across products, teams and experiences that our customers are beginning to see and feel. To get a deeper dive into the specifics of our discussion, feel free to check out the article below.

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At Comcast Business, we recognize strong connections matter for our customers. However, it's not just about networking with the right people. Success depends on having the right technology that powers businesses to seamlessly connect with customers, suppliers, and employees. What does this mean for small businesses like yours? Comcast Business Beltway Region Vice President Dan Carr recommends five steps every small business owner should follow to ensure they are creating the right connections—and giving their business the best chance to succeed. #connectivity #WiFi #cybersecurity #mobile #comcastbusiness #iworkforcomcast

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The math checks out ✅ ATT and Verizon customers can get tons of benefits and save on every plan when they switch to T-Mobile. Use our savings calculator to see how here 👉 T-Mobile.com/Switch​ ​ #TeamMagenta

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I don't like to post sales pitches, and in fact, I don't even work for this part of Verizon. However, as a parent of 10 year old kids struggling to decide whether to give them smartphones or smartwatches at a young age, the GizmoWatch seems like a good option I am considering and would like to share with the parents out there that are struggling with this decision as well. From my personal research, it offers a safe and controlled way for kids to stay connected. It includes GPS tracking and allows for voice calls and messaging with a tructed list of contacts. It is a cost effective way to give parents peace of mind, without having your kids new smartphone, be the main distraction at school. Check out this article to learn more.

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By golly this makes sense. As a business t-Mobile strives to offer the best experience on our network. To do that, consumers, users, partners need technology and at affordable costs. By driving a forced unlock policy sooner than a payoff there would be an adjustment to compensate financially the decision. That’s just business I believe but weigh in please after reading the details. What are your thoughts?

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From #BlackFriday savings to power outage-proof connectivity, #ComcastBusiness' Central Division Senior Vice President Tracy Pitcher and Heartland Regional Vice President Sonya Callahan share how small businesses can “sleigh” this holiday season for their customers and employees. Read more from Comcast Indiana ➡️ #LevelX #IWorkForComcast https://comca.st/4ikx5TH

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From #BlackFriday savings to power outage-proof connectivity, #ComcastBusiness' Central Division Senior Vice President Tracy Pitcher and Heartland Regional Vice President Sonya Callahan share how small businesses can “sleigh” this holiday season for their customers and employees. Read more from Comcast Indiana ➡️ #LevelX #IWorkForComcast https://comca.st/3Znh7PV

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