🤙Michelle Phelps

The State of Recalls for 2023 in video. Watch it here - https://lnkd.in/gmSr4MV8 ! Sean Reyes, CMO for Recall Masters, walks you through the year in recalls and what it means for dealers and the automotive industry. There is also a data document, but the video encapsulates more than 33.5 million recalls in 20 minutes or less. Makes a great audio podcast for the drive home as well. #recallmasters #retention #retentionstrategies #recalls #customerexperience #customeracquisition #customerretention #dealerships #automotive #automotiveindustry #servicedepartment #fixedops #fixedoperations #driversafety  Scott Alan Sean Reyes Tung Nguyen Jim Yanco Jennifer Breza Po Duncan Dean Ricciardulli Brent Hulsey Doug Nottage LeTonia Powers Jessica Porterfield Jessica Rodriguez Jeff Tampe Matt Stephens Tony Rodriguez David N. Nelson, CLTC, LUTCF Jim Maxwell Ryan Hadley Kristin Martini Tracy Simmons Kameron Lamp Christopher Scales Mark Lumsdon Jason Daniel Kerianne Waldrop PMP Clementine Hernandez Sylvia Reyes Troy Atkinson Tony Glaser Mallory Del Rosario

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Dealerships that are thriving in a competitive market are the ones that focus on developing long-lasting relationships with their customers, not just short-term sales. Learn how developing a personalized, consistent communication strategy can improve customer loyalty and retention. 👉 https://brnw.ch/21wO0fF #AutomotiveIndustry #Dealership #AutoDealers #AutoRetail #AutoSales

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🏎Accelerate your dealership's success with insights from our CEO, Frank Clark, on how RapidTitle™ is solving current titling issues in the automotive industry and helping to standardize the titling process.

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Help us shape the 2025 RV Dealership Industry Trends Report by participating in our survey! Take the survey here: https://lnkd.in/g_hWs9Z6 As a valued member of the RV community, YOUR insights and opinions are crucial in understanding the current state and future trends of the RV industry. #rvindustry #dms #trendsreport2025

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Identifying skills gaps in an automotive dealership is essential to ensure employees have the expertise to meet business goals and provide high-quality service. Here are four tips to help identify these gaps: 1. Conduct Performance Reviews and Assessments: Regular performance reviews allow you to evaluate each employee’s strengths and areas for improvement. Incorporate skills assessments into these reviews to identify specific technical, sales, or customer service skills that may need development. 2. Analyze Key Performance Indicators (KPIs): Monitor dealership KPIs, such as sales conversion rates, customer satisfaction scores, and service turnaround times. If certain metrics are consistently underperforming, it could indicate a skills gap in related areas, such as sales techniques or technical expertise. 3. Gather Feedback from Customers and Employees: Customer feedback can provide insights into where service might be lacking, while employee feedback can reveal areas where they feel underprepared or lacking in skills. This dual approach helps pinpoint specific skill gaps that may be affecting performance. 4. Benchmark Against Industry Standards: Compare your dealership's performance and employee competencies against industry standards and best practices. This comparison can highlight gaps where your team may be falling short in areas like new technology adoption, regulatory compliance, or advanced diagnostic skills. #automotive #dealership #hr #growth #carsales #drivehris

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Big thanks to Michael Cirillo for having our CEO, Tim Hayden as a guest on his The Dealer Playbook podcast. Michael sums up the episode well saying: "You know how we always talk about growth and pushing the boundaries? Well, Tim takes that to a whole new level by diving into what he calls your business’s DNA. We’re not talking about generic best practices here—this is about understanding the unique factors that make your dealership tick. Think of it like getting under the hood of your business and fine-tuning it for maximum performance."

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🔥🚙 🚀Used Car Managers, General Managers, Dealer Principals, and Automotive Professionals 🚗🔥🚀 David Spisak shares two burning desires that will change the way you look at your dealership forever. David Long’s All Things Used Cars... Every Friday morning at 9AM EST/6AM PST. Jump into the conversation or be a 🪰 on the wall like me! Either way, you’ll walk away with amazing insights and actionable tips that you can implement at your dealership TODAY to make you and your bottom line better immediately. 💰🤑💵💲 👀 in the comments for a link to the full episode replay of Used Cars Demystified. #automotive #autodealers #automotiveindustry #carbusiness #automotivesales #newcarsales #usedcarsales #usedcardealer #sales #cardealership #davidlong #allthingsusedcars

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🎙️ New Episode of Facts Not Feelings 🚗💡 Join Brooke C Furniss Furniss as she explores the indispensable role of training in the automotive industry with Don Brady 😎🌴, a veteran and automotive expert with 27 years of experience. Discover why continuous learning is the backbone of dealership success and how transparency with customers builds unshakeable trust. Don't miss these insightful lessons that can drive your dealership to new heights!

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🏋🏽 Standing out from the competition takes effort. 👏🏼 Kudos to these pros who put in the work to get certified in Audit & Compliance Training! 📈 See how it pays off when you join them at https://loom.ly/C1PX8Ts #automotive #automotiveremarketing #autoremarketing #automotiveremarketer #ACTCertification #ACTCertified

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Episode 65 of The Collision Vision podcast is now available for listening! Join host Cole Strandberg in a discussion with industry experts Dara Goroff, PMP, Vice President of Planning & Industry Talent Programming at I-CAR, and Arianna Stefanoni Sherlock Arianna Sherlock, Senior Marketing Director for I-CAR. In this episode, we explore the critical topics of talent programming, Collision Careers, and the importance of recruiting and training the next generation of collision repair technicians. 🔍 What You'll Learn: 🔹Strategies for effective talent programming in the collision repair industry. 🔹Insights into Collision Careers and the opportunities they offer. 🔹Best practices for recruiting and training future technicians. 🔹Don't miss out on this insightful conversation shaping the future of collision repair! Click the link below to listen to Episode 65 now⬇️ #CollisionRepair #TalentProgramming #CollisionCareers #PodcastEpisode #IndustryLeadership #FutureOfWork #TrainingAndDevelopment #AutomotiveIndustry #ProfessionalDevelopment #I-CAR #CareerDevelopment #RecruitmentStrategies #AutobodyNews

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🚙Used Car Managers🔥 🔥General Managers🚗 🚘Dealer Principals🔥 🔥Automotive Professionals🚖 If you’re doing this during your appraisal process…. STOP!✋🛑🚦 Adam Arens explains why on David Long’s All Things Used Cars. Every Friday morning at 9AM EST/6AM PST… Jump into the conversation or be a 🪰 on the wall like me! Either way, you’ll walk away with amazing insights and actionable tips that you can implement at your dealership TODAY to make you and your bottom line better. 💰🤑💵💲 👀 in the comments for a link to the full episode replay of 2024 Appraisal Process. #automotive #autodealers #automotiveindustry #carbusiness #automotivesales #newcarsales #usedcarsales #usedcardealer #sales #cardealership

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INFORMATIV: "Discover Effortless Compliance with DSGSS! Embrace change with confidence as DSGSS simplifies compliance for dealerships. We understand that consistency is key – but how do you achieve it? DSGSS tackles both the physical and operational aspects of data handling within your dealership, empowering your staff to uphold stringent compliance standards effortlessly. Gone are the days of manual processes fraught with errors. With DSGSS, automation ensures that every step in handling sensitive customer information, including credit data, is consistently executed with precision. Our solution locks down every aspect – from personnel to policies, paperwork to processes – guaranteeing a compliant pathway for every single customer. Make compliance seamless with DSGSS. Embrace change with ease and confidence Informativ.com

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Nothing makes us prouder than seeing our clients succeed! 🌟👍Ready to elevate your dealership's communication and service? Learn more about how we can help you grow your #dealership: https://bit.ly/3v0PsbX 🙋‍♀️📈#autodealers #automotivetechnology

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🔧 Fixed Ops Directors ⚙️ 🚗 Service Managers 🔥 🔥 Dealer Principals 🚘 🚙 Automotive Professionals 🔥 Listen in as Michael Barich, David Long, and Michael Larkin discuss the most important part of The Service Experience on All Things Fixed Operations. Wednesday mornings starting at 9AM EST/ 6AM PST on Clubhouse... Jump into the conversation or be a 🪰 on the wall like me! Either way, you’ll walk away with amazing insights and actionable tips that you can implement at your dealership TODAY to take your service department to new heights. Be there or be ◼️ 👀 in the comments for a link to the full replay of The Service Experience. #automotive #autodealers #automotiveindustry #carbusiness #fixedops #fixedoperations #fixedopsdoc

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Great technology can deliver impressive outcomes for dealerships, but only if it can address very specific needs. This is especially important for those processes that interface with consumers, delivering on transparency, value and education/information. Want to know what that looks like? Get to know TraXtion! #GoTraXtion #dealerships #fixedops #fixedoperations #tires #wheelalignment #driversafety #customerretention    Brad Kokesh Alexandra Mazzi Mike Gottschalk Scott Rea Lori Grospitz Kevin Lopez Ryan Hamilton Sandy Cerami Mike Vogel

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