About
A servant leader with 25+ years of involvement in the technology, product, marketing and…
Services
Articles by Michael
Contributions
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Here's how you can assess employee performance in cross-functional teams.
I have always found it useful to keep the goals set as simple as possible, with the ability of the team or individual to achieve them quickly. This usually means breaking the ultimate goals into small goals and getting other leaders or influential members across the team to buy in and drive the collective towards those goals. Constant re-enforcement is also a good method to encourage teams to feel valued in their contributions.
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How do you create a consistent and personalized customer experience through integrated marketing?
Types of surveys, such as customer satisfaction surveys, Net Promoter Score (NPS) surveys, and customer feedback surveys provide valuable insights and feedback. Customer reviews across platforms, such as social media, online review sites, and the brand's website can provide valuable insights into customer satisfaction and loyalty. Repeat customers are likelier to recommend the brand to others and leave positive reviews. Customer retention rate shows the percentage of customers who continue using a brand's products or services over a period. High retention rates indicate high customer loyalty. Customer lifetime value is the total value a customer brings to a brand over their lifetime. Higher CLV indicates higher satisfaction and loyalty.
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How do you create a consistent and personalized customer experience through integrated marketing?
It is essential to establish brand consistency across both offline and online touchpoints, with the minimum goal being to align the brand's presentation with the inspirational messages conveyed in campaigns and reflected in products and services. Consistent messaging builds trust and strengthens the brand's character, leading to higher customer satisfaction and loyalty.
Activity
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Hero Digital pulled out all the stops at #Opticon24 to ensure our customers and partners had a top notch experience in Texas! Grateful we get a…
Hero Digital pulled out all the stops at #Opticon24 to ensure our customers and partners had a top notch experience in Texas! Grateful we get a…
Liked by Michael Olaye
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Just because we’ve already had an action-packed morning doesn’t mean the fun is stopping there! We’ve got some exciting breakouts planned with…
Just because we’ve already had an action-packed morning doesn’t mean the fun is stopping there! We’ve got some exciting breakouts planned with…
Liked by Michael Olaye
Experience
Licenses & Certifications
Volunteer Experience
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Mentor
BIMA (British Interactive Media Association)
- 4 years
Month mentoring programme that supports all levels of talent development in the digital industry. Mentees are matched with a compatible mentor from another organisation based on experience and interest area.
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Alumi
Future First
- 4 years 1 month
Education
"Back to School" talks to supporting students who are close to taking their exams to understand the importance of education for their future career prospects, including the various routes to having a great career.
Publications
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GenAI Impact on Software Engineering Requires Workforce to Upskill
Tech Strong AI
Article about the impact of AI on the engineering workforce of today and the future.
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Exploration vs Exploitation: Partnership's Role in Strategy Execution
The Strategy Gap Podcast by ArchiveIt
Given how dynamic and complex our world is, there’s no place for rigid and siloed approaches to strategy.
Other authorsSee publication -
The Next Internet Will be Built on a Shared Technology Stack
ON_DISCOURSE
Editor’s note: This perspective comes from an executive leader from a global agency. We were intrigued by the way Michael connected hardware developments to business strategy which ultimately leads to a new kind of user-experience. His vision for a contextual connectivity between devices aligns with another conversation we overheard about Internet 2025. We think this theme deserves some more attention, so stay tuned for an update.
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Great Software People - Creating the foundations of a Software titan
HeadChannel
Michael Olaye’s career has seen him thrive across several roles in software, with a roster of clients reading like an all-star cast, from adidas to Playstation, EMI to BMW Group.
With such a stellar route through the industry, he’s got a keen eye for innovation in all its evolving forms - learn more from Michael’s decades of insight, and how he carved his route to becoming SVP, Managing Director at R/GA, on this week’s ‘Great Software People’.
Listen:
Spotify:…Michael Olaye’s career has seen him thrive across several roles in software, with a roster of clients reading like an all-star cast, from adidas to Playstation, EMI to BMW Group.
With such a stellar route through the industry, he’s got a keen eye for innovation in all its evolving forms - learn more from Michael’s decades of insight, and how he carved his route to becoming SVP, Managing Director at R/GA, on this week’s ‘Great Software People’.
Listen:
Spotify: https://lnkd.in/ehHgVmCZ
Apple: https://lnkd.in/eJNAHj56
Google Podcasts: https://lnkd.in/ez8EiQdk
Amazon Podcasts: https://lnkd.in/e6Eg5QMMOther authorsSee publication -
Today our model focuses on being a global creative network
Top Interactive Agencies (TIA)
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AI Marketing: Q&A with R/GA’s Michael Olaye
ANA (Association of National Advertisers)
Artificial Intelligence (AI) is making a solid case for the marketing term of the year. AI has captured the attention of marketers worldwide for its potential to create efficiencies, build meaningful connections with consumers at scale, and introduce capabilities previously thought unattainable.
Other authorsSee publication -
13 AI MARKETING LEADERS TO KNOW
Ad Age
From liaisons at OpenAI to expert researchers at Disney, these are the people to know at brands, agencies and tech companies
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5 Minutes with Campaign: Ensuring racial equity in innovation
Campaign, US
Throughout Black History Month, Campaign US will feature Black executives discussing issues at the intersection of identity, culture, technology and advertising in a new video series.
Other authorsSee publication -
4 Top Agency Leaders Share Their Recipes for Building Stronger Client Relationships
Frontify
Agencies don’t work the same way they used to. It’s a new world, where client relationships (and collaboration) is what really matters in the journey to success.
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Social Commerce Goes Mainstream
ANA
Facebook, Twitter, and similar platforms expand the number of tools to help brands sell their products
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The view from a digital Manhattan: leaders on the future of agency work
Drum
In the last 18 months, we’ve spent more time than ever talking about what kind of moment we’re living in. Is this a time of pure catastrophe, or opportunity too? A time for playing it safe, or taking risks? Our US editor Kenneth Hein sat down with agency leaders (clustered around New York, but what does a location mean these days?) to pin down the current moment and what might come next.
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R/GA's Michael Olaye talks digital innovation
Smartbrief
R/GA's Michael Olaye talks about the agency's focus on helping clients to create "best in class brand experiences" and why brands should be taking risks with new technologies to connect with audiences. Olaye talks about digital startups and tech giants being the agency's biggest rivals for attracting new business and talent, and discusses why agencies must ensure new talent bring a "challenge mindset."
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Can brands take the risk out of digital experiments?
Drum
R/GA hopes its ’experience community’ of digital specialists can help guide brands through a changing online landscape. As part of The Drum’s Experiential Marketing Deep Dive, we speak to Michael Olaye, vice-president and managing director of its ’experience community’, about why marketers need to have one eye on the future and a willingness to apply experimental methods.
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A day in the life of… CEO of a digital creative agency
Econsultancy
A day in his life consists of meetings and arcade games, all as part of an egalitarian agency philosophy.
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Will Microsoft’s new virtual assistant change your chatbot strategy?
www.mycustomer.com
Contributor to this article about "The chatbot marketplace just got even more crowded, with the announcement that Microsoft is to go toe-to-toe with the likes of IBM by launching an AI-powered customer service virtual assistant."
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Don’t believe the hype: Today’s artificial intelligence is really not that clever
Silicon Republic
A topic around the true existence and use of machine learning today in context to the perception of AI within our world.
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We need to talk about chatbots
Elite Business
A publication around the ethics of customers, brands and chatbots
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Meet: Michael Olaye, Head of Technology & Innovation, Havas WW London
The 186 : Havas Worldwide
Projects
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Minecraft - A Blocky Universe of Play
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Minecraft is a popular game with over 132 million players each month. It has grown to become a global phenomenon and an entertainment franchise, like Lego. The team created a new strategy, architecture and identity for the franchise, bringing together all parts of the Minecraft universe from games to services, tv shows, festivals, events, toys and partnerships. This resulted in a new franchise-wide brand identity with a distinctive look and feel that's consistently rolled-out across all digital…
Minecraft is a popular game with over 132 million players each month. It has grown to become a global phenomenon and an entertainment franchise, like Lego. The team created a new strategy, architecture and identity for the franchise, bringing together all parts of the Minecraft universe from games to services, tv shows, festivals, events, toys and partnerships. This resulted in a new franchise-wide brand identity with a distinctive look and feel that's consistently rolled-out across all digital and physical touchpoints.
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Mojang Studios - Power of Play
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Mojang Studios are the creators of Minecraft, the bestselling game in the world. But with fierce competition in the gaming industry over who can attract the best talent, gamers and followers, Mojang Studios needed an identity update to fix any bugs and help them stand out.
Play is in Mojang Studios’ DNA. It’s the magic ingredient that makes their games so popular. It informs their brand purpose. It’s even in the definition of their name (which roughly translates to “gadget” in lovely…Mojang Studios are the creators of Minecraft, the bestselling game in the world. But with fierce competition in the gaming industry over who can attract the best talent, gamers and followers, Mojang Studios needed an identity update to fix any bugs and help them stand out.
Play is in Mojang Studios’ DNA. It’s the magic ingredient that makes their games so popular. It informs their brand purpose. It’s even in the definition of their name (which roughly translates to “gadget” in lovely, old-timey Swedish). Play is at the heart of everything Mojang Studios do, so we put it at the center of their new brand identity. -
IBM Design & Branding Brewed with Data, 1
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Customer engagement agency Havas helia has worked with IBM Watson to capture the mood of the nation during the New Year party season to create a world first – a beer that tastes of joy and optimism.
Data experts at Havas helia analysed thousands of New Year related messages on social media and matched them with a range of emotional states. The top most shared emotions were love, joy, harmony, cheerfulness, optimism, resolution and excitement. -
Durex "Explore" - Behind Closed Doors
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Durex has always been synonymous with condoms and safe sex. It is a big, reputable and trusted brand. But it had no momentum. People used it because it’s necessary, but unfortunately, a necessary evil. Our task was to change attitudes and behaviours by making the shift from safe sex to great sex. We needed to remove taboos and give lovers the inspiration to truly enjoy sex.
We’ve taken on the invasion of technology in the bedroom. For Reckitt Benckiser, we manage 15 brands across 70…Durex has always been synonymous with condoms and safe sex. It is a big, reputable and trusted brand. But it had no momentum. People used it because it’s necessary, but unfortunately, a necessary evil. Our task was to change attitudes and behaviours by making the shift from safe sex to great sex. We needed to remove taboos and give lovers the inspiration to truly enjoy sex.
We’ve taken on the invasion of technology in the bedroom. For Reckitt Benckiser, we manage 15 brands across 70 markets, and our partnership is assessed by the impact we have on sales across each of those brands. For Durex, part of the Reckitt Benckiser brand’s portfolio, we’ve grown relevance by redefining product perceptions. Since we started working together, there has been a 36% increase in sex toy ownership. The journey we have gone on together went from safe sex to great sex.
Honors & Awards
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Minecraft / Mojang (GOLD)
Cannes Lions
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D&AD Mojang Studios (Graphite Pencil)
D&AD
Graphite Pencil / Branding / Brand Refresh / 2021
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D&AD Mojang Studios (Wood Pencil)
D&AD
Wood Pencil / Branding / Logos
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Guldägget (Silver)
Mojang Studios
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Mojang Studios (Bronze, brand identity)
Cresta Awards
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Mojang Studios (Gold & Grand Prix)
Eurobest
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Mojang Studios (Silver)
Cresta Awards
Logo re-imagine
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The Mobious Advertising Award
Mobious
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MMA Global Smarties (Gold)
Mobile Marketing Association (MMA) Smarties
Cross Screen Advertising: Creation of a meaningful and rich consumer connection across all size screen including broadcast, desktop and mobile (phone and/or tablet).
http://www.mmaglobal.com/case-study-hub/case_studies/view/36691 -
Durex (Winner)
Ariel AWards
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CLIC Sargent (Winner)
Eurobest
One of the toughest things a young person faces when living with cancer is being ostracised. From school, from friends and in some cases from their family. They miss out on the normal stuff. The things that kids care about most. Friendship and laughter. This is one of the key areas of CLIC Sargent’s work - and why The Joke Appeal was such a fitting campaign to raise their awareness. The idea was simple. Instead of donating money or blood, we wanted jokes.
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Credit Suisse (Gold)
London International Awards - LIA
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Durex (Sapphire)
Cristal Festival
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Durex In-Sync (Gold)
Golden Award of Montreux
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Mojang Studios rebrand (Gold)
Swedish Resumé Design Award
Mojang Studio rebrand wins gold
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VO5 (Gold)
Golden Award of Montreux
Organizations
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Creative LIAisons Global Coaching Academy
Coach
- PresentLIA created this exclusive and sought after Creative LIAisons program in 2012 as a way of giving back to the industry that supports us. Our mission is to empower young talent with key skills for a purpose-driven future. This program was developed as a global coaching initiative to develop, educate, inspire and nurture emerging talent. The goal is to give young creatives from around the globe, access to learn from the most experienced and awarded people working in our industry and related…
LIA created this exclusive and sought after Creative LIAisons program in 2012 as a way of giving back to the industry that supports us. Our mission is to empower young talent with key skills for a purpose-driven future. This program was developed as a global coaching initiative to develop, educate, inspire and nurture emerging talent. The goal is to give young creatives from around the globe, access to learn from the most experienced and awarded people working in our industry and related businesses. This game-changing training academy is a powerful springboard for the current and next generation of talent.
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The Metaverse Standards Forum
Member
- PresentThe Metaverse Standards Forum aims to "foster interoperability standards for an open metaverse," and its existence could accelerate developing metaverse technologies technologies. A place where Leading Standards Organizations and Companies Cooperate to Foster Interoperability Standards for an Open Metaverse
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D&AD
Jury Chair (Side Hustle)
-The Awards category that celebrates the hustle and grind of passion projects. For anyone from creatives to designers, solopreneurs to teams.
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BIMA
Mentor
-BIMA is Britain's digital community. We drive innovation and excellence across the digital industry.
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Creative Circle
Judge (Digital Media)
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Creative Circle
Judge (Digital, Direct and Experiential Gold)
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IDEAS Awards
Judge (Innovation)
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School of Arts and Communication 2.0
Mentor
-School of Communication Arts is a social enterprise, supported by over 100 agencies. Some agencies donate money to fund scholarships. Some donate time, by sending their staff down to the school to mentor in our studio. Some do both, and much more. The result is that about a third of our 36 students benefit from industry funded scholarships, and we have a network of over 700 teachers. On a typical day (if there is such a thing at SCA!) about half a dozen industry professionals visit our studio…
School of Communication Arts is a social enterprise, supported by over 100 agencies. Some agencies donate money to fund scholarships. Some donate time, by sending their staff down to the school to mentor in our studio. Some do both, and much more. The result is that about a third of our 36 students benefit from industry funded scholarships, and we have a network of over 700 teachers. On a typical day (if there is such a thing at SCA!) about half a dozen industry professionals visit our studio to mentor our students.
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Eurobest
Judge (Innovation)
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M&M Global Awards
Judge (Digital & Innovation)
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D&AD
Judge (Side Hustle)
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D&AD
Judge (New Blood)
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BIMA
BIMA100
-Every year, BIMA celebrates the very best people in our industry via the BIMA 100. The BIMA 100 and the Hall of Fame salute the people who have shaped and who are shaping the British digital industry. #BIMA100
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CreativePool
Judge (Agency of the Year)
-Agency of the Year category judge https://creativepool.com/annual/2018/judges/
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Campaign Magazine
Judge (Creative Technology)
-The industry is being revolutionised to a large extent by the coming together of brave clients, smart creative thinkers and game-changing tech. http://www.campaigntechawards.com/judges/michael-olaye/
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The Drum
Top 100 Digerati
-http://www.thedrum.com/lists/digerati The Digerati is The Drum’s annual celebration of the 100 most influential people across the breadth of the UK’s digital media and marketing industries. This year, we invited our readers to nominate the individuals they admired and provide testimonials explaining why their peer deserved a place on our list. Then, our editorial team pored over their submissions to whittle the hundreds of nominations down to our final Digerati. In tandem with The Drum’s Dadi…
http://www.thedrum.com/lists/digerati The Digerati is The Drum’s annual celebration of the 100 most influential people across the breadth of the UK’s digital media and marketing industries. This year, we invited our readers to nominate the individuals they admired and provide testimonials explaining why their peer deserved a place on our list. Then, our editorial team pored over their submissions to whittle the hundreds of nominations down to our final Digerati. In tandem with The Drum’s Dadi Awards, which reward digital excellence, the Digerati represents our commitment to recognising the businesses, work and people excelling in the industry today.
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Creativepool
Top 100 Influencer
-The Influencer of the Year, where Creativepool honour the individuals within the industry that have surpassed expectations and impacted the market in 2015 and beyond. They're people who don't follow the herd but instead look for what’s next. They create change that alters lives or improves society. They move and shake. They have the power to change perceptions.
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The Drum
Top 100 : THE DRUM Digerati
-http://www.thedrum.com/users/michaelolaye The Drum Digerati is an annual celebration of the 100 most influential people across the breadth of the UK’s digital marketing industries.This year, we called on our readers to nominate those they most admired in the industry. The nominations were then put to a panel of independent digital experts – drawn from the pool of Dadi Awards judges – to curate and rank the shortlist. In tandem with The Drum’s Dadi Awards, which reward digital excellence, the…
http://www.thedrum.com/users/michaelolaye The Drum Digerati is an annual celebration of the 100 most influential people across the breadth of the UK’s digital marketing industries.This year, we called on our readers to nominate those they most admired in the industry. The nominations were then put to a panel of independent digital experts – drawn from the pool of Dadi Awards judges – to curate and rank the shortlist. In tandem with The Drum’s Dadi Awards, which reward digital excellence, the Digerati represents our commitment to recognising the businesses, work and people excelling in modern marketing.
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Bucharest Technology Week
Guest Speaker - Baking maker culture within your agency
-A user generated discussion and presentation on the implications for agencies wishing to be makers. https://t.co/zBZlh41fzM
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Future First Alumi
Speaker, Support & Advisor
-Future First helps schools and colleges harness the experiences and skills of their former students. http://futurefirst.org.uk/
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Havas Next Generation Leaders
Tomorrow’s Leaders
-One of the great frustrations expressed by people in our industry is poor management, ranging from absent to overbearing. Too many people are promoted into management positions with zero training in how to lead a team. So we’ve made it a priority to ensure that tomorrow’s leaders are being identified and given a solid grounding today. We are in the process of developing our Next Gen Leadership program, a joint project of Havas Creative Group and Havas Media Group. Talent specialists within…
One of the great frustrations expressed by people in our industry is poor management, ranging from absent to overbearing. Too many people are promoted into management positions with zero training in how to lead a team. So we’ve made it a priority to ensure that tomorrow’s leaders are being identified and given a solid grounding today. We are in the process of developing our Next Gen Leadership program, a joint project of Havas Creative Group and Havas Media Group. Talent specialists within the two groups got together and asked what our rising stars truly needed to become strong and insightful leaders. The result: the creation of an 18-month program that includes three weeklong training modules in Europe, North America, and Asia. The modules will focus on leadership, driving innovation, emerging technologies, and consumer behavior. Participants will engage in project work between and after sessions to fine-tune their new skills, develop deeper relationships across the network, and gain a better understanding of the career pathways available to them within Havas. http://www.prosumer-report.com/blog/2014/08/26/we-can-do-better%E2%80%A6together/
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Cristal Festival of Digital
Guest Speaker (Future Is Now)
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Cristal Festival of Digital
Judge (Innovation)
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Join now to viewMore activity by Michael
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I’m beyond excited to announce that I’ve joined the Business Development team at Notified! A special thank you to Candace Quinn,Charles Chuey,Mark…
I’m beyond excited to announce that I’ve joined the Business Development team at Notified! A special thank you to Candace Quinn,Charles Chuey,Mark…
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Seven years ago I began writing columns about media and advertising and I was petrified of being 'found out' as a know-nothing or a mediocre writer.…
Seven years ago I began writing columns about media and advertising and I was petrified of being 'found out' as a know-nothing or a mediocre writer.…
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I am very excited to share that I’ve joined Intuit as Vice President for the EMEA region (Europe, Middle East and Africa). I have so much heart for…
I am very excited to share that I’ve joined Intuit as Vice President for the EMEA region (Europe, Middle East and Africa). I have so much heart for…
Liked by Michael Olaye
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After 10 great years at Freud Communications, where I had the privilege of working across the consumer division and the innovative health and…
After 10 great years at Freud Communications, where I had the privilege of working across the consumer division and the innovative health and…
Liked by Michael Olaye
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🚀 Exciting News! 🚀 Hero Digital is proud to be a sponsor at Optimizely’s Opticon 2024—and we can’t wait to connect with you in beautiful San…
🚀 Exciting News! 🚀 Hero Digital is proud to be a sponsor at Optimizely’s Opticon 2024—and we can’t wait to connect with you in beautiful San…
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