Michael English

Your business isn't just about providing a great guest experience – it's about shaping the industry's future. Regulations can be a friend or foe to your hotel's bottom line. Learn how to make them work in your favor with Lisbeth Ceballos, and AHLA's Kevin Carey on the latest episode of Lisbeth's Leadership Lessons in Hospitality Podcast. Don't get left behind, watch the full episode here https://lnkd.in/eZug9HP6 #HospitalityLegislation #AHLA #PolicyMatters #HospitalityAdvocacy #NavigateRegulations #HospitalityFuture

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In today's #hospitality it is crucial to have a solid onboarding and ongoing development for your team members... retention and being part of a cultural family is critical to the success of your hotel. #coachingculture #coaching Hayato Nogaki

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Group travel is a key component of an effective sales strategy for hoteliers, but responding to a request for proposal (RFP) can be time consuming, resource intensive, and sometimes fruitless. This doesn’t have to be the case. By taking stock of your strengths, you can identify which opportunities to pursue and create open channels of communication with planners to maximize bookings and win more market share. John Russell, Product Director, Sales & Event Management, Hospitality, Amadeus explains how to take the friction out of group RFPs in this article for Premier Hospitality Magazine: https://lnkd.in/gKsqzHkT

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In this day and age of advanced technology and AI, people still remain the heart of hospitality. In his HNN article, Sean McCracken shares the outlook of a number of industry leaders on the importance of investing in employees to enhance guest experiences. More here: https://bit.ly/3xXY7hg

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From an uptick in hotel investments and experiential stays to recruitment and #technology integration challenges, a review of the top 2024 #hospitalityindustry trends was a hot topic at The Lodging Conference held recently in Phoenix. Following conversations with hotel and industry leaders in attendance, Hotel Dive has compiled an overview of their key insights and opinions, sharing examples of the most impactful trends we’ve seen this year to date. Unsurprisingly, #AI and its relationship with hotel teams was on the list, alongside some interesting observations. https://lnkd.in/d-bz5XTM   #hoteltech #hoteltechnology #hospitality #hospitalitytechnology #hotels

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As travel trends evolve, the hospitality industry continues to strive to meet customers' needs and further enhance the guest experience. LODGING Magazine explores 5 tech trends that are shaping the future of hospitality. From AI-driven automation to cloud adoption to a heightened focus on security, learn more about how technology is making a major impact on hotel operations. Read the article here: https://lnkd.in/gTvKZYqU #HospitalityTech

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The opportunities for ethical sourcing in hotels are overwhelming. Thankfully, there are resources to help narrow down your search. Read these tips for finding hotels that align with your standards and values: https://loom.ly/8JZx40Y #JTBBizTravel #Sustainability #Ethical #Impact #hotels #sourcing

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Getting everyone on the same page and achieving the same goals. Lovell Casiero, SVP Commercial Strategies at PM Hotel Group on the latest episode of Commercial Strategy Obsession. Watch the entire conversation at https://lnkd.in/gKjnvXad Here's what you'll learn: Evolution of Commercial Strategy (03:07 - 07:17) - The discussion delves into the evolution of commercial strategy within the hospitality industry. Lovell emphasizes the transition from traditional sales-focused roles to a more integrated commercial approach, driven largely by advancements in technology. She notes the significant impact of technology, particularly in areas like digital marketing and AI, on changing the dynamics of commercial strategy. Technology's Role in Commercial Strategy (07:17 - 11:50) - Lovell discusses how technology, including AI, has influenced the industry, particularly in marketing and revenue management. She highlights that while technology is transformative, it requires a human element to apply strategic insights effectively. The conversation touches on the role of technology in improving processes and the importance of keeping up with technological changes. Leadership in Commercial Strategy (09:07 - 13:07) - Lovell talks about the evolving skill sets required for leadership in commercial strategy. She points out that today’s leaders need to balance technical expertise with leadership skills that allow for flexibility and adaptability. The importance of understanding different aspects of the business, like revenue management and sales, and fostering collaboration among teams is emphasized. Training and Development (15:08 - 17:26) - The conversation shifts to the importance of training and development within the organization. Lovell explains how PM Hotel Group has implemented a digital learning platform to support the continuous development of its employees, ensuring they are equipped to handle the complexities of modern commercial strategy. Collaboration and Cross-Training (20:43 - 25:38) - Lovell shares insights on the importance of aligning incentives across sales, marketing, and revenue management teams to foster collaboration. She notes that by tying incentives to shared goals, PM Hotel Group has seen improved teamwork and better overall performance. Challenges of Keeping Up with Technology (27:34 - 29:28) - A significant challenge discussed is the overwhelming pace of technological advancement in the industry. Lovell suggests that leaders must selectively evaluate new technologies to determine their relevance to the company, rather than trying to keep up with every new development.

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In an article published last week in LODGING Magazine, Knowland’s Katrina Pruitt-Andrews, MBA explores how hoteliers can foster better relationships with #MeetingPlanners, as increased demand is adding pressure to deliver faster and more accurate proposals.   Several of these tips are focused on optimizing the sales process for group events and minimizing response times for RFPs. Many of our meeting planner clients are finding that the best way is to skip the RFP process entirely with #GroupSync’s Instant Booking capabilities, or at least pre-qualifying properties using an array of data filters to identify properties that meet the event criteria.   To learn more, read the article in the comments.

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In today's challenging lending environment, there is an option that hoteliers can turn to that may be the best fit for their situation: CPACE financing. In this article, Peachtree Group's Jared Schlosser offers insights on why CPACE may be a smart choice for hotel owners and developers. #HotelBusiness #hotels #hotelindustry #hotelnews #hospitality #hospitalityindustry #hospitalitynews #lodging #hotelfinancing #hotelowners https://lnkd.in/e6rJaBP8

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Looking for new ways to elevate the guest experience? We found this insightful article from Lodging Magazine on the 5 ways Sensory Branding can create a memorable stay. Check it out and see how these strategies can transform your property at https://bit.ly/3YodDxi #SensoryBranding #HotelManagement #LodgingMagazine #Hospitality #HospitalityManagement

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Join Jacqueline Villamil and Josh Ramsey, SSP's Hotel Revenue Performance expert, as they discuss revenue management trends and why hotels need holistic strategies to maximize ROI. Do you have a question for Josh? Let us know in the comments, and keep an eye out for part 2 coming soon! #HospitalityConsulting #HotelSolutions #RevenueManagement #HospitalityTrends

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PERE Hospitality Report 2024: navigating market disruptions in hospitality. Despite the current challenges in hospitality, there are significant opportunities for well-capitalized owners, says Rockbridge’s James Merkel. Read the full interview here: https://lnkd.in/esSPH5YU

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Learn how to craft a memorable brand name that resonates with your target audience and elevates your hospitality business. This comprehensive guide includes strategies, examples, and expert insights. 🔗 https://lnkd.in/gH6EV6dC #unicornhospitality #hotelmanagement #hotelconsulting

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In today's episode of #FutureFridays, we uncover the evolving landscape of #HotelTech & talent management, based on the #StateOfDistribution Report: https://lnkd.in/g2E_pbTP Chris Murdock, President of the board of directors at HEDNA, shares insights on how the hotel industry is reinventing teams and talent to adapt to these changes: 1️⃣ 100% of hotels are planning to invest in technology. 2️⃣ Majority are adding new technology partners or stacks. 3️⃣ Distribution roles are merging with revenue management and marketing, despite no increase in headcount. 📽️ Watch the full video here. #RateGain #HotelIndustry #Hospitality #Technology #Innovation #TalentManagement #HEDNA #ChrisMurdock #FutureFridays #HotelTech #RevenueManagement #Marketing

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BTN recently spoke with meetings and travel experts about their evolving management strategies. As companies continue to navigate hybrid and remote workplace structures, they recognize both the value and costs associated with meetings management. Read now: https://lnkd.in/eQJQpH8K

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