“Michael Marks and I began our work relationship when I arrived at St. Edward's in late 2011. At the time, the university was going through a selection process to replace the ERP and Michael knew he would have a huge role to play in the project. He knew it would be difficult and that while implementing a new system, we would still be required to maintain the current system and set of processes for at least three full years. Michael was absolutely up to the challenge. A few years later, we finished. This captures the essence of Michael. This project was grueling. It required a GREAT deal of technical skill in two completely different technical environments . . . but that was just the start. Michael had to inspire and lead others on the technical team, collaborate constantly with functional users in every division on campus, meet tight deadlines, work with consultants, and more. He had to lead, manage, strategize, AND write lines of code/configure systems. Michael can move between all of these different duties with ease and I admire him greatly. After this huge implementation, things didn't slow down at all - and every step of the way Michael grew, adapted, and accomplished whatever came his way. I highly recommend Michael. His knowledge, humor, and dedication are second to none.”
About
Highly skilled, engaged, creative and compassionate leader committed to enabling…
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Honored to be among this year's Go BIGGER award winners recognized for outstanding performance and leadership. I'm especially honored to be alongside…
Honored to be among this year's Go BIGGER award winners recognized for outstanding performance and leadership. I'm especially honored to be alongside…
Liked by Michael Marks
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I’m happy to share that I’m starting a new position as Chief Marketing Officer (fractional) at Gray-Logic, LLC working to provide new and innovative…
I’m happy to share that I’m starting a new position as Chief Marketing Officer (fractional) at Gray-Logic, LLC working to provide new and innovative…
Liked by Michael Marks
Experience
Education
Licenses & Certifications
Volunteer Experience
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Vice President Communications
Mary E Cunningham Elementary PTA
- 10 months
Education
Coordinate organization communication efforts with staff and families. Manage Facebook, Twitter, Instagram, and website for organization.
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Vice President
Mary E Cunningham Elementary PTA
- 1 year 1 month
Education
Ensure organization is in compliance with local, state, and national regulations for PTA. Set policy direction and interpretations for organization.
Assist in planning of fall and spring major fundraising events.
Serve on the Campus Advisory Council for Cunningham Elementary.
Manage PTA grant program to fund capital improvements and scholastic efforts at the school. -
President
Mary E Cunningham Elementary PTA
- Present 4 years 5 months
Education
Coordinate all efforts of PTA, including communication, fundraising, compliance, grant programs.
Lead board of 7 officers and various committee chairs in conducting affairs of PTA.
Serve on Campus Advisory Council.
Advocate for needs of school and students with community and local and state governing bodies.
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Architectural Review Board
Overland Park HOA
- Present 18 years 2 months
Approve property modification requests by homeowners to comply with deed restrictions.
Publications
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Measuring the Return on Investment of Knowledge Management Projects
Perspectives In Business, Vol 1
Projects
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California Virtual Campus - Online Education Initiative Registration Portal
- Present
The California Virtual Campus – Online Education Initiative (CVC-OEI) is a collaborative effort among California Community Colleges (CCCs) to ensure that significantly more students are able to complete their educational goals by increasing both access to and success in high-quality online courses.
The CVC-OEI is sponsored by the Foothill-De Anza Community College District as the recipient of a grant disbursed by the California Community College Chancellor’s Office (CCCCO). Composed of…The California Virtual Campus – Online Education Initiative (CVC-OEI) is a collaborative effort among California Community Colleges (CCCs) to ensure that significantly more students are able to complete their educational goals by increasing both access to and success in high-quality online courses.
The CVC-OEI is sponsored by the Foothill-De Anza Community College District as the recipient of a grant disbursed by the California Community College Chancellor’s Office (CCCCO). Composed of high-quality online courses, resources for students, and technology, the CVC-OEI represents a comprehensive and collaborative program that leverages effective practices and technology to significantly increase the opportunity for higher education degree attainment in California.
In cooperation with CVC, Unicon, and N2N Services, Inc, Quottly has created an online portal to allow students enrolled in any California Community College District to be able to enroll in CVC-OEI online courses at any participating institution. The portal includes integration with SSO, SIS, and payment gateways.
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G-Suite for Non Profits Implementation
- Present
In order to modernize the online presence, communication, and document storage of the Cunningham Elementary PTA, implement G-Suite for Non-profits for the use of the PTA board.
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Salesforce Implementation
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In order to enable the university to undertake an Integrated Cause Management / Student Success Initiative, implement an enterprise-wide Salesforce platform.
Establish standards for techinical governance for Salesforce platform, including:
- Sandbox architecture, refresh, and management strategies
- Change management, including "citizen development" and centralized product ownership
- Backup and recovery
- Staff roles and responsibilities, operating level…In order to enable the university to undertake an Integrated Cause Management / Student Success Initiative, implement an enterprise-wide Salesforce platform.
Establish standards for techinical governance for Salesforce platform, including:
- Sandbox architecture, refresh, and management strategies
- Change management, including "citizen development" and centralized product ownership
- Backup and recovery
- Staff roles and responsibilities, operating level agreements
- Security and data use policies
Create processes for data integration between Salesforce platform, campus ERP, and other necessary systems. Insure data integrity in all systems from these processes.
Full implementation of Salesforce Advisor Link and Service Cloud. Future roadmap for implementation of Salesforce Communities, integration with Qualtrics, implementation of modules for recruiting, admissions, and advancement.
Single sign-on integration through enterprise identity platform to automatically provision users with correct security to Salesforce platform.
Custom development of process flows, apps, and Apex code to meet required business needs.
When project is fully complete, Salesforce platform will be near-equal to ERP platform as a technical resource for ensuring university business. Students and other constituents will find an integrated experience whenever interacting with any office on campus, at any stage of the student or staff life-cycle.
Other creators -
Cybersecurity, Business Continuity and Disaster Recovery
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The Office of Information Technology launched this initiative to enhance the security of the university's digital assets and to reduce the risk of compromise, service interruption and data loss. Multiple external assessments were undertaken. The results informed the development of a program road map. Projects undertaken include, among many others:
Creation of a risk register
Development of an incident response plan
Development of a disaster recovery plan
Implementation of…The Office of Information Technology launched this initiative to enhance the security of the university's digital assets and to reduce the risk of compromise, service interruption and data loss. Multiple external assessments were undertaken. The results informed the development of a program road map. Projects undertaken include, among many others:
Creation of a risk register
Development of an incident response plan
Development of a disaster recovery plan
Implementation of security incident and event management as a service
Implementation of a vulnerability scanning regime
Implemention of data loss prevention
Implementation of backup and encryption for university owned personal computing devices
Development and implementation of relevant policies
In conjunction with this initiative, OIT repurposed existing resources to create a new staff position, Senior Cyber Security Analyst. The analyst now works with a cross-functional team of technologists to implement projects on the program road map and to identify additional priorities. -
Agile Transformation and Work Process Improvement
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In order to be more efficient with ongoing support and technology change requests, Enterprise Information Systems underwent an analysis and transformation in order to implement Agile software development methods and Kanban process management.
This iterative process included:
- Restructuring of the department to include product owners and development teams
- Departmental training
- Implementation of JIRA and other software management tools to manage intake, backlog and…In order to be more efficient with ongoing support and technology change requests, Enterprise Information Systems underwent an analysis and transformation in order to implement Agile software development methods and Kanban process management.
This iterative process included:
- Restructuring of the department to include product owners and development teams
- Departmental training
- Implementation of JIRA and other software management tools to manage intake, backlog and workflow
- Implementation of Confluence for documentation, knowledge base and communication with user communities. -
Reducing Barriers to Student Success
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St. Edward's Enterprise Information Systems established a process for systematically testing software and technology to assess difficulties students face and to recommend improvements. In cooperation with the offices of Student Academic Support Services, Student Affairs, Student Engagement, Admissions, Financial Aid, Instructional Technology, and IT User Services, a thorough evaluation of the use of applications, websites, email and other technology for undergraduate students was…
St. Edward's Enterprise Information Systems established a process for systematically testing software and technology to assess difficulties students face and to recommend improvements. In cooperation with the offices of Student Academic Support Services, Student Affairs, Student Engagement, Admissions, Financial Aid, Instructional Technology, and IT User Services, a thorough evaluation of the use of applications, websites, email and other technology for undergraduate students was performed,
- Creation of user profiles for various categories of undergraduate students - resident, non-resident, athlete, non-traditional student, etc.
- Creation of use-cases for specific tasks students must perform - application, registration, housing selection, payment, graduation, etc.
- Conduct usability studies of use-cases for each student profile
- Conduct usability interviews with selected students
- Conduct random short A/B test interviews with self-selected volunteer students
- Enact changes or recommend changes to responsible offices based on the outcome of these evaluations.
Other creators -
Business Analytics
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The Office of Information Technology championed creation of the position of Chief Data Officer within the office of the president, drafted the position description and recruited a highly qualified candidate. The Chief Data Officer is charged with many responsibilities including:
overseeing and promoting the use of data analytics to facilitate the university’s pursuit of its strategic goals, operational effectiveness and efficiency
overseeing the university’s data governance program…The Office of Information Technology championed creation of the position of Chief Data Officer within the office of the president, drafted the position description and recruited a highly qualified candidate. The Chief Data Officer is charged with many responsibilities including:
overseeing and promoting the use of data analytics to facilitate the university’s pursuit of its strategic goals, operational effectiveness and efficiency
overseeing the university’s data governance program and the development and management of a university-wide, integrated data architecture and related enabling technologies
promoting data-driven decision making across the university
establishing a culture that views data as a strategic asset
Following the Chief Data Officer hire, OIT:
supported the implementation of Heliocampus, an analytics and visualization platform
developed procedures for provisioning Heliocampus with data from multiple transactional systems
implemented an application integration platform (Boomi)
supported the implementation of additional reporting and analytical tools (including Tableau) -
Global Learning Ecosystem
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This initiative resulted in the creation and deployment of a global learning ecosystem, an integrated collection of complimentary synchronous and asynchronous technologies, teaching methodologies and resources. This integrated ecosystem robustly supports and enhances face-to-face education and a variety of distance teaching methodologies--including inter-university teaching.
Projects undertaken under the ecosystem umbrella include:
Transition to Instructure's Canvas Learning…This initiative resulted in the creation and deployment of a global learning ecosystem, an integrated collection of complimentary synchronous and asynchronous technologies, teaching methodologies and resources. This integrated ecosystem robustly supports and enhances face-to-face education and a variety of distance teaching methodologies--including inter-university teaching.
Projects undertaken under the ecosystem umbrella include:
Transition to Instructure's Canvas Learning Management System
Transition to G Suite
Enterprise implementation of Webex, providing all administrators, faculty and students with a virtual video conference room
Enterprise implementation of Panopto, a cloud-based video production and management tool
Enterprise implementation of the Box cloud-based file sharing, syncing application
Classroom technology upgrades to facilitate the use of video conferencing and lecture capture
Implementation of integration technologies
Enhancements to the university's wireless network
Transition to rSmart's One Campus portal, providing streamlined access to the ecosystem's tools
Development and implementation of dedicated communication and documentation plans
The ecosystem will be iteratively redefined as technology and the university's needs evolve. A cross functional team has been formed to oversee the evolution of the ecosystem. -
University Website Redesign and Redevelopment
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This initiative entailed the redesign and redevelopment of the university's primary web site (www.stedwards.edu) and the integration of multiple web properties. The new design is responsive, providing an optimized view of the web site on mobile and tablet devices as well as laptop and desktop computers. This work was undertaken and managed in conjunction with the implementation of a new CRM for student recruiting and a new web-based portal for service delivery. Project goals…
This initiative entailed the redesign and redevelopment of the university's primary web site (www.stedwards.edu) and the integration of multiple web properties. The new design is responsive, providing an optimized view of the web site on mobile and tablet devices as well as laptop and desktop computers. This work was undertaken and managed in conjunction with the implementation of a new CRM for student recruiting and a new web-based portal for service delivery. Project goals included:
Enhancing the university’s reputation as an intellectual and scholarly center and increasing awareness of the St. Edward's University brand
Increasing enrollment in all academic programs
Providing a consistent user experience for internal and external stakeholders, enabling them to gather information and execute tasks quickly and efficiently
Implementing a flexible, modern, and modular design that facilitates enhancements, updates and content management -
Integration Platform as a Service
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The university's Office of Information Technology selected and implemented integration platform Dell Boomi to facilitate data sharing and interoperability among applications, and to provide and enhance continuous experience for our clients as they interact with our digital services.
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ERP Implementation
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Following a formal assessment of legacy systems, the university selected and implemented Ellucian's Banner administrative software suite. The following Banner modules and applications were implemented as part of this three year initiative:
Banner Finance (General Ledger, Purchasing, Accounts Payable)
Luminis Portal
Banner Operational Data Store
Argos Enterprise Reporting Application
Banner Admissions
Banner Document Management System
Banner Workflow
StarRez Student…Following a formal assessment of legacy systems, the university selected and implemented Ellucian's Banner administrative software suite. The following Banner modules and applications were implemented as part of this three year initiative:
Banner Finance (General Ledger, Purchasing, Accounts Payable)
Luminis Portal
Banner Operational Data Store
Argos Enterprise Reporting Application
Banner Admissions
Banner Document Management System
Banner Workflow
StarRez Student Housing Application (reimplementation)
Aegis Trident Identity Management System
Banner Financial Aid
Banner Student
Banner Accounts Receivable
TouchNet Payment Gateway
Pyramed Student Portal
International Student & Scholar Management
Maxient Student Conduct System
DegreeWorks Degree Audit System
Banner Human Resources and Payroll
Rydin Decal Parking Application
Recruiter Student Recruitment System
Banner Advancement
iModules Constituent Engagement Management System
The overall project ended on schedule and on budget. Following completion, the university launched a formal initiative to consolidate the project's success and to formally establish university priorities in the arena of administrative computing.
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