Mart Rovers

Mart Rovers

Greater Phoenix Area
3K followers 500+ connections

About

I coach, consult, educate, train, present, author, volunteer, and audit in specialty…

Services

Articles by Mart

  • Complementing your BRM Toolkit with ISO 44001

    Complementing your BRM Toolkit with ISO 44001

    In 2017, the ISO 44001 standard for collaborative business relationship management (BRM) systems was released. During…

    2 Comments
  • Do We Still Care About Cyber Attacks?

    Do We Still Care About Cyber Attacks?

    How Bad is It? Almost on a daily basis another cybersecurity breach is published. Each attack resulting into millions…

  • Talent and Service Management

    Talent and Service Management

    And that was it. You just finished the exit interview with your best process owner on the team.

    5 Comments
  • Customer Satisfaction or User Satisfaction?

    Customer Satisfaction or User Satisfaction?

    Surveying customers became much easier and less time consuming with the introduction of electronically asking for…

    6 Comments
  • Morag Barrett is right; no wonder we lack communication skills!

    Morag Barrett is right; no wonder we lack communication skills!

    Anyone somewhat knowledgeable in IT Service Management (ITSM) is familiar with the fact that an IT service is made up…

    3 Comments
  • How “Open” is Your ITSM Tool?

    How “Open” is Your ITSM Tool?

    On February 19, 2014, Research and Markets predicted that the global cloud-based ITSM market is expected to grow at a…

    2 Comments

Contributions

Activity

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Experience

  • INTERPROM Graphic

    INTERPROM

    Phoenix, Arizona Area

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    Netherlands

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    Scottsdale, Arizona

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    The Netherlands, Europe

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    The Netherlands, Europe

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    The Netherlands, Europe

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    The Netherlands, Europe

Education

  • NOVI Hogeschool Graphic

    Hogeschool NOVI

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    Mart holds an MBA degree in Information Analysis; has BS degrees in Mathematics and in Marketing; is ITIL Service Manager, ITIL Expert, ISO/IEC 20000 Executive Consultant/Manager (Master), ISO/IEC 20000 Internal Auditor, ISO/IEC 27001 Professional, ISO/IEC 27001 Internal Auditor, COBIT 5 certified and is an accredited consultant & trainer for ITIL, ISO/IEC 20000, ISO/IEC 27001, ISO 31000, ISO/IEC 22301 and COBIT.

Licenses & Certifications

Volunteer Experience

  • Board Member

    Arizona ITSM Professionals

    - Present 11 years 11 months

    Education

    Contribute to progress the profession of IT Service Management in Arizona through education and events such as the Arizona ITSM Summit, Quarterly meetings, and Blogs.

  • Business Relationship Management Institute (BRM Institute) Graphic

    Member of multiple committees, workgroups, and communities of interest

    Business Relationship Management Institute (BRM Institute)

    - Present 6 years 5 months

    Education

    The BRM Institute strives to mature business relationships internal and external to any organization in support of achieving its goals, objectives and even its purpose. The Institute's approach is that promising and innovative that I'm privileged to serve as a volunteer on many of its initiatives in support of achieving the organization's mission and vision.

  • itSMF USA Graphic

    Community Leader of interest groups in Houston, TX, Phoenix, AZ and the ISO/IEC 20000 SIG

    itSMF USA

    - 11 years

    Education

    For more than a decade I had the pleasure to serve and lead local interest groups in Houston, TX and Phoenix, AZ. Besides the numerous quarterly events, the annual Arizona ITSM Summit enjoyed 100s of attendees and the attention from speakers from all over the US.
    I also ran the ISO/IEC 20000 special interest group which raised awareness around the globe with its 2-year series of webinars.

  • Southwest Human Development Graphic

    Volunteer Judge for the 2023 Challenge to support young children with disabilities.

    Southwest Human Development

    - Present 1 year 11 months

    Children

    Volunteer Judge for the 2023 Challenge to support young children with disabilities.
    This Makers of Change Assistive Technology Challange is taken on by teenagers who create a design to support children with disabilities. This is an annual initiative by Southwest Human Development and Easterseals.

Publications

  • ISO/IEC 20000 - A Pocket Guide

    Van Haren Publishing

    This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: • it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organizations; • it supports ISO/IEC 20000-1: 2011training and certification; • it is a quick reference to the…

    This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: • it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organizations; • it supports ISO/IEC 20000-1: 2011training and certification; • it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organizations, to those who are looking for a suitable approach to quality improvement issues.

    See publication

Languages

  • English

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  • Dutch

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