Marina Gerzon

Imagine predicting customer trends before they happen. 🔮📈 It's not magic, it's AI-powered call analytics. Stop reacting, start anticipating. See how at iovox.com. https://buff.ly/4fC7rrB #PredictiveAnalytics #FutureOfMarketing

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The Artiwise Voice of the Customer platform can help you reduce customer churn, improve loyalty, and stay competitive. Read our blog post to learn how! https://hubs.la/Q02Jbw_Q0 #CustomerRetention #VoC #AI

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You might be missing 79% of TCPA opt-outs from the riskiest audience segment 🚨 Drips dove into our own data to reveal just how tough #TCPA compliance really is. Even though many SMS platforms rely on standard opt-out phrases like STOP or UNSUBSCRIBE… most people don't text like that. Among upset consumers who revoke TCPA consent, only about 21% used a standardized keyword. That means your SMS platform might be missing four out of five opt-outs from consumers with highly negative reactions. If that doesn't raise SMS #compliance alarm bells, we don't know what will. Luckily, there's a solution — get the details right here: https://lnkd.in/eki7qcpw #SMSmarketing #ItsAllAboutHowYouSayIt

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Managing multiple subscriptions and automatic payments can be challenging, especially when you need to update your card details. Eliminate the hassle of change and discover the convenience of updating your Austin Telco card information in just a few clicks with CardSwap! The Power of One - Available Late Spring 💥⚡ - atfcu.org/powerofone

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Curious about what success looks like for Fullcast: The Intelligent Go-to-Market Platform customers? We did a case study several years ago, shortly after Udemy started using Fullcast for their territory strategy. Flash forward to now, where the team has now shed other routing tools in favor of Fullcast’s territory-based routing. 🚀🔥🤝 Check out this case study to see the results we’re empowering the team at Udemy to drive - not just during planning season, but year-round. https://lnkd.in/gPzT4YR4 #gotomarketcloud #GTM #revops Ashley Kim Tyler Simons Ryan B. Dharmesh S. Dylan Ferguson Celena Ashcar Amanda Fletcher

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Font Chaos Got You Down? Tired of missing deadlines due to licensing issues? Extensis Connect has the solution! Take a Tour and discover a smoother creative workflow. See how easy it can be -> https://bit.ly/45yLeoD #creativeops #fontmanagement #collaboration

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Have you heard the news?? MiaRec has announced game-changing upgrades to Topic Analysis! With the new justification and relevance scoring features, #ContactCenters can quickly and easily see why #AI determines that a topic is relevant and a score from 0-10 as to how significant it is. Read more about the latest & greatest: https://hubs.la/Q02XCyLZ0

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Is your field service team drowning in scheduling complexities? 🤯 AI can simplify this chaos. From optimizing routes to skill-matching technicians, AI creates schedules that reduce response times and increase first-time fix rates. But can it really deliver? Our new article explores AI’s role in field service scheduling and operations, debunking the most common myths surrounding its use cases, and provides an overview of how by integrating AI into your field service scheduling process, you can transform dispatching. 👉 Check it out here: https://bit.ly/3AFobPH #fieldservice #ai #predictivemaintenance #fieldservicemanagement #artificialintelligence #augmentedreality #fsm

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An insightful article from Copperberg on the Future of Field Service Scheduling: Leveraging AI for Optimal Efficiency. Discover AI's role in field service scheduling & operations, and how it can transform your business. Full details below 👇 #fieldservice #ai #predictivemaintenance #fieldservicemanagement #artificialintelligence #augmentedreality #fsm

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"🎩 #OrangeHatAlert 🎩 [All Subscriptions] Let's talk Breeze Intelligence! Buyer Intent is available at all subscription levels, and data enrichment has usage-based pricing. #HubSpotTipsAndTricks Click here to check out Buyer Intent! https://hubs.li/Q02Q00Z20 #HubSpot #AI #DataEnrichment #Enrichment #Intent

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Don't let billing complexities hinder your ability to offer diverse sales motions 🤓 Our latest article sheds light on the pitfalls of disjointed billing systems and why unified billing, integrated with your CRM, is the game-changer you've been seeking. Dive into our latest article to explore how a unified billing engine immediately begins paying dividends through increased revenue, time and money savings, and greater accountability. Read the full article here: https://hubs.la/Q02tvW1R0

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Auto Rental Operations are pretty brutal...it's kinda like "Braveheart" meets "Glengarry Glen Ross," meets "Groundhog Day." The competition is fierce, your customers are finicky (and rarely loyal), and there is no "finish line"... rent, return, wash, rent, return, wash...repeat, repeat, repeat... So, how does a branch differentiate itself from the competition (and make better margins in the process)? **Better quality and higher production, through improved efficiency, right?** Yeah, but how do you measure improved efficiency, without consistent and accurate operational data? So many branches still track vehicle moves, and cleans, and audits, using ##pen and paper## or antiquated machines that spit out paper receipts...in 2024. How does this help a Site or Regional Manager analyze past, current and future operational strategy? Frankly, it can't. Enter FleetAnalytix – a game-changing, data-driven solution providing real-time insights through mobile devices, that enhances fleet productivity, boosts employee accountability, and improves operational efficiency. Ready to revolutionize your operations? Connect with us or reach out to Josh Breault directly. Let's bring efficiency and sanity back to your daily life! 😌🚘 #AutoRental #FleetManagement #Efficiency #DataDriven

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What happens to your existing leads under the new FCC rules? 🧐 This is a crucial question for anyone in lead generation. Eric Troutman, TCPA expert, explains how to manage your current contacts to stay compliant. Key insights: ‣ Existing CRM contacts remain valid but can't be contacted using automated technology after January 27th, 2025. ‣ Manual calls are still allowed. ‣ Start campaigns now to obtain new, compliant consents. Securing new consents now ensures your leads remain valuable and accessible. Don’t wait until it’s too late! #LeadGeneration #FCCRegulations #Compliance #DigitalMarketing #MarketingStrategy

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Olivia Moore and Anish Acharya see massive opportunity when it comes to voice agents. There is opportunity at each layer — infra players, consumer interfaces, and enterprise agents. For B2C and B2B voice agents, they have a few hypotheses around the most exciting emergent products. For B2B agents, they see opportunity in these areas: LLM based — but not necessarily 100% automated from day one. The “strong form” of an AI voice agent will be an entirely LLM-driven conversation, not an interactive voice response (IVR) or phone tree approach. However, because LLMs are not 100% reliable all the way through, there is likely to be some (temporary) “human in the loop” for more sensitive/larger transactions. Tuning custom models vs. prompting LLM approach. B2B voice agents will need to navigate specialized (or vertical-specific) conversations for which a general LLM is likely insufficient. Many companies are tuning per customer models (using a few hundred or low thousands of data points) and will likely extrapolate this back to a company-wide base model. The custom tuning may even continue for enterprise clients. Technical teams with domain expertise. Given their complexity, some prior AI background will be helpful — if not necessary — for spinning up and scaling high quality B2B voice agents. However, understanding how to package the product and wedge into the vertical is likely to be equally important — requiring either domain expertise or strong interest. Sharp POV on integrations + ecosystem. Similar to the above, buyers in each vertical have a few specific features or integrations that they are typically looking to see before they will make a purchase. In fact, this may be the proof point that elevates the product from “useful” to “magic” in their assessment. This is another reason why it makes sense to start fairly verticalized. Either “enterprise grade” or strong product-led growth (PLG) motion. For verticals with significant revenue concentration in the top companies/providers, voice agent companies may start with enterprises and eventually “trickle down” to SMBs with a self-serve product. SMB customers are desperate for solutions here and are willing to test a variety of options — but may not provide the scale/quality of data that allows a startup to tune the model to enterprise caliber. For more of their thoughts, check out the full story here: https://lnkd.in/eF2ACkQB

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Thank you for featuring Hyro in your B2B Agents Market Map, Andreessen Horowitz, Olivia Moore, & Anish Acharya. Voice is a crucial arm of our omnichannel Resposnsible AI-Powered Communications platform, enabling some of the leading health systems in the US to automatically resolve millions of repetitive, low-touch inbound calls a year. There is absolutely no reason for a patient to have to wait on hold for 30 minutes to reset their password or reschedule their appointment. Or for an agent to have to handle dozens of these mundane calls a day. We’re changing healthcare one call center at a time. Ring ring 📞 #a16z #responsibleAI #healthit

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