Lucas Swenson

The decision to use ZoomInfo has never been easier. 🚀 But just in case you're still on the fence, hear it straight from the source! Check out the customer testimonials at the link below.

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Today is a big day for Product Marketers who use Gong. Because today, Klue is launching our new Gong Integration. Here’s the scoop: ⬅️ Before: It was a challenge to track how often competitors come up over time ➡️ After: Gong tracker data is visualized within Klue so you can track competitor mentions ⬅️ Before: Deal support was reactive based on individual requests ➡️ After: Sort your calls by # of competitor mentions and prioritize deal that need support ⬅️ Before: The sales team was responsible for updating the competitive fields in the CRM ➡️ After: Automatically update these fields in your CRM based on competitor mentions ⬅️ Before: Klue content couldn’t be accessed in Gong ➡️ After: Sales can experience any Klue battlecard from Gong Engage Check out our landing page to learn more and test drive the product. Link will be in the comments.

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🚀 Driving Customer Success Excellence: The Power of One 🎯 At Pulse 2024, I had the privilege of joining Dan Maimone from Harri and Mark Deegan to share how we’re redefining customer success by weaving the "red thread" through the post-sales lifecycle with Gainsight. Here’s the journey we shared: 💡 Harri’s Challenge: Balancing hyper-growth with operational efficiency, maintaining exceptional GDR (95%) and NDR (112%), all while scaling a high-touch customer success model. 🔎 Our Approach: - Through Project Lando, Wigmore IT partnered with Harri to: - Optimize Harri’s Gainsight tech stack (CS, PCX, CC and CE). - Define multi-product customer journey stages. - Prioritize customer outcomes with personalized success plans. - Foster cross-functional collaboration and implement change management. 📈 The Results Speak for Themselves: - Gross Dollar Retention: +4% - Net Dollar Retention: +9% - CSM Efficiency: +30% - Customer Health Score: 8.5 - eNPS (CS Team): +27 points 🔥 Key Takeaways: 1️⃣ Start small, think big—pilot programs drive scalable success. 2️⃣ Use data to guide strategy—CSQLs and financial insights were game-changers. 3️⃣ A unified approach integrating people, processes, and technology creates lasting impact. As we look to the future, Harri is investing in AI for predictive analytics and global scalability—setting new benchmarks for CS excellence. 🌎✨ Grateful to share this story and to help organizations turn customer success into a true growth engine. Let’s keep the conversation going! #CustomerSuccess #Gainsight #ThePowerOfOne #CSLeadership #GrowthStrategies

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Big news from Gong! 🍾🥳 It’s inspiring to see how these innovations are giving teams better ways to manage their pipelines, forecast, and coach—all while staying focused on what matters most. Can’t wait to hear from industry leaders about how they’re using these tools to transform their businesses! 🚀

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Ready to turn your networking efforts into real revenue? 💸 Account Executive Marcus Williams shows how ZoomInfo Copilot's Chrome Extension quickly uncovers the contact info you need to connect with a prospect. Once you’ve got that, Copilot takes it a step further — helping you craft personalized email outreach and surfacing AI-driven insights about your prospect’s business, so you’re fully prepared when it’s time to meet. Watch the demo and discover how to turn your next conversation into a closed deal. ⬇️ #ZoomInfoCopilot

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Ready to turn your networking efforts into real revenue? 💸 Account Executive Marcus Williams shows how ZoomInfo Copilot's Chrome Extension quickly uncovers the contact info you need to connect with a prospect. Once you’ve got that, Copilot takes it a step further — helping you craft personalized email outreach and surfacing AI-driven insights about your prospect’s business, so you’re fully prepared when it’s time to meet. Watch the demo and discover how to turn your next conversation into a closed deal. ⬇️ #ZoomInfoCopilot

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Go from signal to sale in record time. 🏎️ 💨 ZoomInfo Copilot — the AI-driven solution for sellers — empowers sales teams to sell smarter and win faster. 🔍 Uncover prospects who are ready to buy 🤖 Get AI recommendations for next steps 📧 Personalize outreach with AI-generated emails 💬 Ask questions about your accounts with ZoomInfo Copilot's AI Chat Ready to revolutionize your sales game? Make every seller your best seller with ZoomInfo Copilot: bit.ly/3xF1z0j #ZoomInfoCopilot

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Big news! 🎉 Gong just dropped some MAJOR AI capabilities that deliver new levels of automation, deep customer insights, and standardized knowledge sharing across the entire revenue org. With Gong’s new capabilities, you can: ✨Create smoother collaboration workflows across teams ✨Make coaching more efficient and consistent  ✨Deploy ready-to-use Smart Trackers ✨Centralize process, systems, and data ✨Bring AI-powered context to your sellers   Game. Changer. Learn more about these exciting new capabilities here: https://lnkd.in/gxYF3VRy

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This is exactly what has been missing in sales development. With the challenges organizations are now facing to strategically outbound target companies, sales leaders are blind to the invisible funnel. Decoding B2B outreach is the path forward. #salesdevelopment #outbound

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The decision to use ZoomInfo has never been easier. 🚀 But just in case you're still on the fence, hear it straight from the source! Check out the customer testimonials at the link below.

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ZoomInfo Copilot is transforming the way sales teams work. Just ask Joy Rohde, Sales Director at Earnix. Leveraging customer intent data and AI, ZoomInfo Copilot helps sales teams focus on the best accounts and confidently reach out when they're ready to buy. ⏰ T-minus 24 hours until ZoomInfo Copilot is here — you don't want to miss it! #ZoomInfoCopilot

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🎯 Love an #enablement endorsement from Sales Leadership! "It has elevated the pedigree of our sellers within the business. Not only making their lives easier, but making their selling better." 🤩 🏆 Check out the customer story that OneSource Virtual did with Seismic in San Diego last month. Big thanks to my team and Brian Levey for always being an executive champion of enablement programs in the field. 🎬 Watch the video and read the full #OSV story here: https://lnkd.in/giRnnDG5

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ZoomInfo Copilot is transforming the way sales teams work. Just ask Joy Rohde, Sales Director at Earnix. Leveraging customer intent data and AI, ZoomInfo Copilot helps sales teams focus on the best accounts and confidently reach out when they're ready to buy. ⏰ T-minus 24 hours until ZoomInfo Copilot is here — you don't want to miss it! #ZoomInfoCopilot

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A mock conversation to help position yourself as a performance consultant during your next request for enablement: THE TIP: Go broad before getting specific. Requesters typically start with a specific problem. —— SME: “Reps aren’t asking the right questions during discovery to surface business impact. We need training!” *Pause* *Get broad first* YOU: “Sounds like they’re at risk for not hitting quota.” SME: “Well, some are on track. But many aren’t.” YOU: “Hitting quota typically depends on the amount of deals booked and the average deal size. Are both a problem?” SME: “No, we actually have a consistent deal size. It’s the number of deals they aren’t closing because they aren’t asking the right questions early on!” YOU: “I see. Number of deals booked requires deals to be created and then converted through the sales cycle. Are they struggling with those?” SME: “Creating opportunities isn’t a problem - they’ve actually been able to surpass our meeting metrics. The problem is converting because they aren’t doing proper discovery!!!” YOU: “Meeting metrics?” SME: “Yes. They need 3 prospect meetings a week. We’ve averaged four, so it’s the discovery skills they lack to actually convert into qualified opportunities.” YOU: “Who do they book these meetings with?” SME: “Good question. We do want them to get high in the org, but most are with lower level personas…probably because they’re easier to book a meeting with.” YOU: “You mentioned reps weren’t surfacing business impact. Can lower level personas provide business impact data?” SME: “Hmm…I suppose not.“ YOU: “If they had the right personas on the call, could they uncover the right business impact data?” SME: “Well…I suppose they could. The information we want them to gather is well documented, along with sample questions to ask.” YOU: “Do they know who the right personas are and are they properly prioritizing them?” SME: “I’m not sure. We do prioritization at the account level during territory planning, not at the contact level.” YOU: “Do you think that might help?” SME: “I do. An easy lift as well.” YOU: “And those meeting KPIs - any chance we can include persona-level requirements?” SME: “Great idea. The amount might drop, but the quality could be improved.” YOU: “Another easy lift. Should we give it a try and measure how it impacts conversion rates before adding any formal training?” SME: “Good idea. The reps have been asking for less training lately anyways.” —- You’re looking for leverage; you can only find it if you dig. #sales #salesenablement

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ZoomInfo Copilot is working 24/7 — surfacing important updates you should know about your top accounts.  With breaking alerts delivered via Slack, you'll never miss when a buying group shifts or a key account spikes on intent. 🔔 Have a question about one of your accounts? Ask Copilot's interactive, AI-powered chat and get answers in seconds.  Ready to give Copilot a try? Request a demo: bit.ly/3Kj4myP #ZoomInfoCopilot

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One of the most annoying parts of #CustomerSuccess is having to manage a #Portfolio with a high number of customers that are #Unresponsive. Trust me, if you show them that you can drive value for them, this will change! To drive this value, you have to think like them- as #BusinessPartners!

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​​✨ Attention RevOps teams✨ I am looking for companies who are interested in getting early access to tailor-made RevOps solutions we've built here at Zapier. If any of the problems resonate with you, drop a comment or DM me. What you get: First access to the solution plus 1:1 implementation support. 1️⃣ Manage HubSpot Quote approvals in Slack: With a centralized place to collaborate, reps can avoid having to chase approvers. Plus, you can easily keep on top of how quotes are progressing and customize your approval matrix. Features: Easily assigns multiple approvers for each quote (not available natively), configure a dynamic approval matrix, and automatically manage out-of-office. You’re a fit if: You use HubSpot and Slack 2️⃣ AI-powered sales coaching: Track your reps and teams progress on core competencies, give them automated coaching advice, and keep your managers in the loop on how they’re performing. Features: Share summarized feedback with managers and reps directly, customize your competencies You’re a fit it: You use Gong. Ideally, you use Slack, but we can work with other communication tools. Check out the video for a sneak peek... And huge thanks to the awesome RevOps folks who gave input and inspiration that helped us build these solutions including Lars Skjold Iversen Crissy Saunders Kevin Sundeen Carlos Ramirez Daniel Hakmon 🙏

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