Yu Liu

“Don’t make me think!” Engineer Tywen Kelly introduces 'Optioneering'—the basic principle for how to wrangle LLMs into an ergonomic interface. Users should not be expected to be engineers, nor should they be pandered to. Optioneering strikes the right balance of control & guidance. ↓ ✍🏼 Great UX reduces a user's cognitive friction of getting started 🧠 Bring humans into the loop by presenting the LLM's step-by-step reasoning process 📝 Generate templates users can build upon to generate effective outputs https://lnkd.in/gX5Ux8dA

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Garbage metrics: the case against NPS 👀 w/Noam Segal Tune in to our new episode to hear Noam Segal, a UX leader with experience at companies like Airbnb, Intercom, Wealthfront, X, and Meta, explain why NPS is a flawed metric and why companies should stop using it. 🔎 In his talk with Tina, Noam explains the issues with NPS from a survey science perspective and suggests better alternatives for measuring customer satisfaction and engagement. Find a short summary of his opinions on NPS in the video below 📽️, and go listen to the full episode to learn the reasons behind it! 🎧 Spotify:  https://lnkd.in/dEZPdfCj 🎧 Apple: https://lnkd.in/dg6Wm64V

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Peter Yang, a leading product expert, offered this simple 3-step framework to conquer the product design cycle. Yang has been a product manager for Twitter, Twitch, and Reddit, and is now Product Lead at Roblox. While speaking at Figma’s Config 2024 conference, he revealed that the key to his strategy revolves around these three steps: 𝟭) 𝗪𝗮𝘁𝗰𝗵 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘀𝘁𝗿𝘂𝗴𝗴𝗹𝗲! This can be done through UX interviews, direct feedback, or cursor tracking. By observing where users encounter difficulties in real-time, you gain invaluable insights into the user experience. 𝟮) 𝗞𝗲𝗲𝗽 𝗮 𝗳𝗿𝗶𝗰𝘁𝗶𝗼𝗻 𝗹𝗼𝗴 This step is especially important from a new user’s perspective—they often won’t voice their frustrations but will simply leave. Maintaining a log of these friction points allows you to determine over time what the worst issues are, helping prioritize areas for improvement. 𝟯) 𝗢𝗯𝘀𝗲𝗿𝘃𝗲 𝗵𝗼𝘄 𝘂𝘀𝗲𝗿𝘀 "𝗵𝗮𝗰𝗸" 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 If customers are using your product in unintended ways, this signals an opportunity. You can either design support for this unexpected functionality or change the design to lead users down the correct path. Implementing Yang’s framework might just elevate your product design. Try these steps in your next project and see your user satisfaction soar! #ProductDesign #UserExperience #Innovation

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Unlock the product frameworks used by top product leaders at Meta Apple Amazon Netflix Google (MAANG). Introducing Frameworks by The Product Platform. Designed to help product managers like you build even better products. A structured approach to tackle everything from metrics and estimation to brainstorming and finding product-market fit. 🚀 Start building better products today! Visit:- https://lnkd.in/g2hnYhdm 💬 Which frameworks have you found most helpful in your work? Comment down below. Join the conversation! #ProductManagement #MAANG #ProductFrameworks #TechLeaders #ProductDevelopment #BuildBetterProducts #ProductMetrics #ProductEstimation #Brainstorming #ProductMarketFit #TechIndustry #ProductManagers #Innovation #TechProducts #TechCommunity #ProductLeadership #GrowthMindset #ContinuousImprovement #TechTrends #ProductStrategy

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