Layne Cox

Check out our CEO, Sam Zietz's thoughts on the impact of pricing in the Quick Service Restaurant Industry. GRUBBRR®'s self-ordering technology, such as our flagship kiosks, are helping restaurant operators mitigate the rising costs of labor and the increasing cost of goods. Read the full Axios article here: https://lnkd.in/eR9ynNaC To learn more about the benefits of GRUBBRR's platform, visit grubbrr.com to book a demo. #foodtech #restauranttech #grubbrr #selforderingsolutions #getgrubbrr #axios

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Restaurants everywhere can now use RCS to create app-like experiences directly in the text messaging app. By embracing RCS, you open up a unique opportunity for your customers to interact with your brand, bringing your brand experience to life in a way that's never been done before, through rich messaging. These new experiences increase attention, engagement, and conversions by eliminating unnecessary typing and creating tappable experiences customers love. #2024RestaurantShow #RCS #richmessaging #conversationalAI #AI #conversationalmessaging

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Include the cost of delivery in your item price versus separating it out….so says the data presented by Andrew Custage of Medallia who questioned customers on their preferences - here at Food On Demand 2024. What does your restaurant do on pricing delivery? The Digital Restaurant #fooddelivery #pricing

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Patrick Yearout, who has worked at Ivar's Inc. Restaurants for 25 years, shares how TipHaus transformed their quick service locations by automating tipping without adding labor costs. Since implementing TipHaus in 2023, Ivar's has seen a 31% reduction in employee turnover and saved over 50 hours per month on tip calculations. 📉 Patrick says, “The beauty of TipHaus is that you can just plug it in and don’t have to worry about it at all, unlike other tools, it won’t add any extra work. It definitely had an impact on our staff satisfaction and retention. It also helped with our guest satisfaction, as the guests were now able to add the tips to their favorite servers.” With guest satisfaction scores up from 4.26 to 4.65 and a 30% boost in employee retention, TipHaus is a game-changer for any restaurant looking to streamline its tipping process. 📽 Watch now to learn more! ➡ https://lnkd.in/ede6zP4S #testimonial #tips #serviceindustry #restauranttech #hospitality #employeeretention #tipdistribution

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🔥 Are traditional restaurant loyalty apps becoming obsolete? The industry chatter says yes, as many find these apps don't deliver the expected returns. Plus, do consumers even want another app? 📲 💡 It's time to rethink our approach. Instead of standalone apps, the future is hybrid, decoupled systems. This method doesn't just patch systems together—it fully integrates them for a seamless, efficient digital experience. Updates made in one place proliferate across your entire ecosystem, saving costs and simplifying maintenance. 🚀 Giants like Burger King, Netflix, and Starbucks are already reaping the benefits of this tech approach. It’s not just for the big players; it’s attainable for ambitious, multi-unit restaurant brands aiming to innovate and save. 🏗️ Checkout the video and if you want to dig deeper, read the full article linked in the comments. #RestaurantTech #DigitalInnovation #LoyaltyPrograms #BusinessStrategy

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With a proven format, low upfront investment, multiple revenue streams, and the ability to manage your own time, Liberation Cocktails is an ideal, flexible franchise option. There are so many paths to success, whether you’re serving events from the on-tap bar in your Cocktail Cruiser, earning commission through franchise partners, or growing your delivery market. The ready-to-drink cocktail market is currently growing faster than any other major drinks category and is expected to exceed $2 billion by 2030. Combined with the low initial capital requirement, wastage, and labour costs, Liberation Cocktails is truly at the forefront of a cocktail revolution. Interested in learning more about this clever concept? Find out the details here: https://lnkd.in/e4CWZ4Qr #franchise #beveragefranchise #brand #success #cocktailfranchise #LiberationCocktails #cocktails #franchiseopportunities #foodandbeverageindustry

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Dive into our latest insights on North America's top Quick Service Restaurants (QSRs)! 🍔🍕 Our blog analyzes app usability, service quality, and product quality across 27 leading brands like Panda Restaurant Group, Jersey Mike's Subs, Blaze Pizza, LLC, Raising Cane's Chicken Fingers and Chick-fil-A Restaurants-fil-A. Discover which QSRs excel and where improvements are needed. 🌟 Don't miss our infographic for key findings! Uncover the factors driving customer satisfaction in the competitive QSR landscape: 📈 Sentiment analysis of QSR apps and top 5 QSRs according to sentiment analysis 🏆 oCX scores of QSR apps 🚫 Common Themes in Negative Reviews for App Usability in QSR apps 📲 Comparison of QSR Apps with Delivery Apps 👉 Read more on our blog: (in the comments) 👉 Download the full report for detailed insights (in the comments) #QSR #CustomerExperience #DataAnalysis #CXInsights #JerseyMikes #PandaExpress #ChickfilA #BurgerKing #KFC #McDonalds #TacoBell #Chipotle #Popeyes

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Major QSR's are falling behind their competitors. Staying ahead of the curve is a tall task for QSR's. In an ever-evolving market, businesses are constantly striving to revolutionize dining and provide their customers with an efficient, engaging, and convenient ordering process. Digital drive-thru menu boards are a game-changing advancement that is transforming the industry. Not only do they enhance the customer experience, but they also streamline operations for businesses. From displaying the order price to featuring specialty products with eye-catching movement, digital drive-thru menu boards are a significant improvement over traditional menu boards. * * * Learn more about digital drive-thru menu boards at the link below: https://hubs.la/Q02tPQ2g0 #menuboard #QSR #Digitalsignage

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On October 1st, join industry experts from Sweetfin, Bubbakoos Burritos, and &pizza alongside Thanx leadership Aaron Newton & Alexa Detzi for an insightful roundtable on the real impact of third-party delivery and advertising on your restaurant’s profitability — and actionable steps to improve it. Key Takeaways: 🌟 How 3PD costs and advertising fees cut into margins 🌟 Proven strategies to grow first-party channels and reduce 3PD reliance 🌟 Firsthand advice from leading restaurant operators Register now: https://lnkd.in/dAspBBuF

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Marketing Spending is Down: Is Your Marketing Budget Keeping Up with the Times? CMO Spending Power Dwindles: Marketing budgets now represent only 7.7% of total company revenue, down from 9.1% in 2023 and a pre-pandemic average of 11%. Shift in Investments: CMOs are cutting back on marketing technology, labor, and agency spending. However, paid media is on the rise, making up 27.9% of 2024 budgets with digital taking the lead at 57.1%. Generative AI to the Rescue?: One-third of marketers see AI as a key tool for time and cost efficiency, though its full potential is still being explored amidst legal and ethical challenges. Optimism vs. Reality: Despite a rebounding ad market and major events like the Summer Olympics, CMO budgets remain constrained, with many leaders feeling resource-strapped. Decline in Martech Control: Investment in marketing technology is at a decade low of 23.8%, with CMOs losing influence as IT departments take the reins. Takeaways for CMOs: Leverage AI Wisely: Focus on integrating generative AI to automate routine tasks and enhance creativity, freeing up resources for strategic initiatives. Prioritize High-ROI Channels: Allocate budgets to high-impact digital channels like video, search, and social, ensuring each dollar spent drives measurable results. Strengthen Cross-Department Collaboration: Work closely with IT and other departments to maximize martech investments and maintain strategic oversight. Adapt and Innovate: Embrace a flexible approach to marketing strategies, staying agile to capitalize on emerging trends and technologies. With the landscape evolving rapidly, how are you adapting your marketing strategies to do more with less? #Marketing #FractionalCMO #Brand #DigitalMarketing #Martech #StrategicGrowth #Leadership

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Running a winery in today's market is no easy task, and every decision counts. While flashy solutions may grab attention, it's often the unglamorous tools that drive real results. At WineDirect, our Order Types and Virtual Sub-inventories are designed to streamline your operations, prevent costly mistakes, and keep customers happy. It's time to ensure your fulfillment process is as smooth as your best bottle. https://hubs.ly/Q02KQn7V0

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2025 Paid Media Planning is officially here. We teamed up with Nosh.com to review 2024, and give some insight to better prepare for 2025. Retail Media has become extremely competitive, the days of "set it and forget it" are over, and general awareness campaigns can't go overlooked. Read more in the link below: https://lnkd.in/gxbvSNs9

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🍷Ever wondered how wineries keep their club members coming back for more?  🌟Dive into the secrets of building lasting customer relationships through winery visits and beyond, straight from Jeffrey Meisel, VP, General Manager of DTC Wine & Spirits at Constellation Brands. Constellation Brands is a leading international producer and marketer of beer, wine, and spirits with brands like Corona Extra, Robert Mondavi Winery, High West Whiskey, Kim Crawford and Meiomi. Discover the mix of hospitality and e-commerce that turns first-time visitors into lifelong patrons! Here's what you'll learn: · Insights into the evolution of direct-to-consumer strategies within established alcohol brands. · How customer data platforms enhance personalized marketing and customer retention. · The balance of online presence and physical customer engagement in the alcohol industry. · Strategies for navigating regulatory challenges in the digital marketing of alcohol. · Techniques for leveraging hospitality experiences to bolster e-commerce sales. Listen Now: https://lnkd.in/g5Z7Swg5

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QSR US traffic is up +2.8% compared to October 2023. Average price increased +3.0% YOY. Here are more notable trends from this month's restaurant report:   🍟Fast food net sales are positive at +6.2% YOY 💲Average check increased +3.4% YOY 🚗Delivery traffic is up +18.8% YOY   Access the report: https://lnkd.in/eNWsKcDP

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Understanding future demand is so important in restaurants. It's how you know how many team members you need 👨‍🍳, how much inventory to order 🍏, and what to expect from your week or month to come. 🔮 But forecasting is no simple feat. At the recent Hospitality Innovation Day hosted by Jane O'Riordan and Oxford Brookes Business School, Tenzo's resident data nerd Mark Withington hosted an innovation session around the impact of forecasting in restaurants. It made us reflect on the fact that there are many forecasting methods out there and not all of them suit everyone, but there is a method that's right for you. We've now written up what we've learnt about forecasting over the years: the usefulness, the challenges and the results. Check out our thoughts here ⬇ Tenzo - Restaurant PerformanceOps Elizabeth Norton #PerformanceOps #DemandForecasting

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If you want to know what the future of #restaurants holds, look no further than Delivering the Digital Restaurant: Your Roadmap to the Future of Food. The first book in the series examines the underlying consumer trends that are changing how America eats. Prime example: diversity.

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Is your #restaurant changing as quickly as your guests are? Brands trialing innovative concepts are proving how to win.  Consumers report they prefer ordering and fulfillment processes designed for a digital journey.   Meanwhile, consumers are starting to show signs of #inflationfatigue. Transactions have been down across the #restaurantindustry for more than a year. Starbucks' troubles may be telling. This digital innovator may have innovated beyond where consumers are comfortable going. By omitting price from their item detail pages, consumers may be abandoning their carts at the end...when they find out just how expensive their choices are. Only by providing value for the price can restaurants keep consumers coming back for more. Watch the full episode on YouTube. Link in the comments down below.

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