Keith E. Glendon

CESI, a global leader in engineering consulting and testing for the power industry, leverages Salesforce to streamline complex sales and operational processes. By integrating Salesforce tools such as Sales Cloud, Service Cloud, and MuleSoft, CESI has enhanced collaboration across global teams, improved project management, and accelerated decision-making. This digital transformation helps CESI drive sustainable innovation, manage resources more efficiently, and deliver better customer experiences. Learn more about how CESI is transforming the energy sector here: https://lnkd.in/eQQGtU5u

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With #CSRD and other regulations, not to mention consumer demand, #sustainability is becoming more and more important to companies that make products. See how specific software solutions are helping increase sustainability, compliance, and efficiency across product development. via PTC

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This Forbes article states we are in the 'Spring' of AI and that ServiceNow's AI strategy is 'bold and visionary' as we humbly continue to become the 'platform of platforms'. #AI #humble #platformofplatfroms https://lnkd.in/ewcBYc72

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As technology advances, our networks must too. Discover the key trends in network evolution and a 3-step method for modernization in Accenture's latest report: https://accntu.re/3tfG03B #NetworkSecurity #DigitalTransformation #Cloud #5G #ITManagement

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If you’re ready to undergo a successful #DigitalTransformation, don’t miss out on these three pillars essential for your journey: #StrategicAlignment, Technological Infrastructure, and #OrganizationalAgility. Dive into our latest blog to learn more:

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Appian is now trusted by every cabinet-level agency in the US Government! With the recent addition of the U.S. Department of the Interior, Appian empowers all 15 cabinet-level agencies to accelerate #digitaltransformation and drive mission-critical initiatives. Discover more. #AppianGovernment

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An organizational culture that looks to fix blame is less likely to find and solve problems than one geared toward candor and collaboration. CGI Federal's Patrick Cronin explains how to maintain a healthy culture in this new blog. #ServiceDelivery @OCM

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When Jaguar Land Rover was pursuing ways to harness technology, transform operations, and improve productivity, they turned to Microsoft Power Platform to lead the way. With low-code solutions their teams were empowered to design, develop, and deliver global results that streamlined manual processes and automated repetitive tasks. The impact—multiple solutions developed in-house that have revolutionized how the company thinks about automation. Read on to explore how Power Platform can boost productivity and help turn your teams’ automation dreams into a streamlined reality. #automation

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♻️ CX Reshare of the Week ⏬ "Less" has been the keyword when discussing agent assisted support for the past decade. Terms which are stock and trade of this approach include: ⬅️ "shift-left" 🤳🏼 "self-service" 🤖 "AI assisted" 🤔 But how can we accomplish a lofty goal like reducing agent assistance (and more importantly, how can we possibly expect these efforts to be supported) if these channels are ineffective in actually resolving the issues at hand? 👉🏼 Bottom line: If we want to drive adoption of support with less agent intervention, it's got to be accurate and effective. #CX #customerexperience

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Hi-tech manufacturing is under pressure to balance sustainable practices with the costs of managing #Scope3 emissions. Capgemini is helping companies navigate these challenges with insights, support for buy-versus-build decisions, and solutions that drive sustainability. Capgemini's Amit Bhattacharya and Isaac Rousso explore how our approach empowers companies to design eco-friendly products, enhance market reputation, and engage with environmentally conscious customers. Check it out and share your thoughts!

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The #HighTech industry is pushing the limits, expanding into all industries. In a recent blog, Accenture explores how high tech’s reinvention is creating new avenues of growth through industry convergence with the rise of #GenerativeAI. Learn more: https://accntu.re/46n7Iv1

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A new report by the Capgemini Research Institute highlights the positive effects of early adoption of #generativeAI, leading to enhanced operational efficiency, improved customer experiences, and increased sales for organizations. The report shows how #GenAI reduces HVAC energy costs by up to 25% and cuts greenhouse gas emissions by 40% in commercial buildings through predictive temperature modeling. Read our report to learn how organizations are anticipating strategic shifts as they harness the potential of #GenAI.

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Learn how to respond to the common reasons for hesitation on #digitaltransformation and use successful, tested #Strategies to enact change. Stan DeVries of AVEVA says now is the time for #digitaltransformation. https://bit.ly/46Jw5my #indusrialintelligence with AVEVA

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Data is the fuel for #AI, but it still takes science and engineering to build the rocket ship.  Learn how to optimize for #analytics and #ML in our latest #datamanagement journey blog. ➡️ http://oal.lu/SkrxX

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To thrive in any corporate political environment, you need a few essential strategies. This holds true new leaders and seasoned executives alike. Watch Gartner expert Tina Nunno explain: https://gtnr.it/45wwR67 #Leadership #ExecutiveSuccess #OrganizationalDynamics

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