Juan Rivera

Upgrade with Confidence! Need to convince your boss on migrating to WebEOC SaaS? We've got you covered! Download our quick guide for clear, actionable points on why SaaS migration boosts resilience, security, and cost savings. 👉 Get the insights you need to make the case—download now! https://lnkd.in/g8iXAuNg #WebEOC #SaaS #EmergencyManagement #Juvare

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Any thoughts on the AI compliance webinar for sales? The session will explore how Dialpad Ai meets compliance and regulations to the highest standards while boosting rep performance - in fact, we’ve seen a $9.7M boost in savings due to higher agent productivity. We’ll cover using the AI platform to keep agents on script, compliant with regulatory requirements, up-skilled, efficient with time and on brand. It’s on 8 May 2024. Would you like to join? Six & Flow

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Discover how five companies are enhancing CX with AI-powered data management. Learn how: ☁️ Holiday Inn Club Vacations modernized to the cloud and consolidated 7+ systems ✅ Dallas County Health and Human Services unified 4.5M citizen records 🚀 Citizens Bank achieved 85% faster data onboarding and 99.95% uptime and elastic scale #DataManagement #AI #CX

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Uncover the secret sauce to boosting customer loyalty in this blog post from the team at UserTesting!

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A recent Forrester study shows consolidating customer success efforts leads to improved customer retention and increased upsell opportunities. A modeled $1 billion company could see a net-present cash flow of over $13.4 million, with a 107% ROI within three years. Read on for a detailed exploration of the findings and methodology. \#iworkforComcast \#CustomerRetention \#BusinessGrowth \#ROI https://lnkd.in/gVY2JYMT

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🤔 How does AVAAMO Agent Assist Work? Check out the below 👇🏼 for a value add comparison of a typical call flow vs. call flow leveraging Avaamo Agent Assist #avaamoagentassist #generativeAI #contactcenter #callcenter #avaamo

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Can you believe that it's already time to change our clocks? It's Fall Solstice and January 27th, 2025 is just around the corner. Why is January 27th important? This is the day the FCC's new TCPA rules go into effect. We're bringing awareness to TCPA (Telephone Consumer Protection Act) compliance because the new rules could have an impact on your business if you use any sort of phone, voice mail or text message technology in sales. The rules state that companies must obtain "prior written consent" for calls and texts that contain an artificial or prerecorded voice, or are sent using an "automatic telephone dialing system". This essentially means that if you're thinking about using one of those new fancy AI-generated robocall systems for your upcoming refi campaign, you better think twice. You must have a live human being making the phone calls or sending text messages, or you'll be in violation of TCPA if you don't have written consent from consumers. We're not sure what this means regarding power dialers or automated dialers, which could be considered "automatic telephone dialing systems". The point of the new TCPA rules is to stop the scourge of robocalls and robo text messaging, so as long as a human being is on the other side of the call, does it really matter whether software did the dialing? The FCC is probably going to announce some clarification as we get nearer to the January 27th implementation date, and we guarantee there will be lawsuits aplenty next year. But in the meantime, be prepared and read our blog for news about TCPA.

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Save the date for October 1 at 11 a.m. PST for a dynamic discussion on elevating customer success. Join industry experts as they explore enhancing customer experience, sharing insights on CX challenges, solutions, and the impact of data on outcomes. https://bit.ly/3XUKvO9

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Save the date for October 1 at 11 a.m. PST for a dynamic discussion on elevating customer success. Join industry experts as they explore enhancing customer experience, sharing insights on CX challenges, solutions, and the impact of data on outcomes. https://bit.ly/4egxkNa

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This article offers a clear overview of sales methodologies like SNAP Selling, which focuses on keeping it simple, aligning with buyer goals, and highlighting priorities for busy prospects. It also covers key decision points to help keep deals moving forward. Which sales strategies have you tried, and which ones have been most effective for you? #Sales #SNAP #Success https://lnkd.in/gqq-cGd5

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This article offers a clear overview of sales methodologies like SNAP Selling, which focuses on keeping it simple, aligning with buyer goals, and highlighting priorities for busy prospects. It also covers key decision points to help keep deals moving forward. Which sales strategies have you tried, and which ones have been most effective for you? #Sales #SNAP #Success https://lnkd.in/gdxaXjHk

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This article offers a clear overview of sales methodologies like SNAP Selling, which focuses on keeping it simple, aligning with buyer goals, and highlighting priorities for busy prospects. It also covers key decision points to help keep deals moving forward. Which sales strategies have you tried, and which ones have been most effective for you? #Sales #SNAP #Success https://lnkd.in/gB43Jjnp

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ChurnZero has announced CSM Appreciation Week 2024. "CSMs are the heart of your SaaS business. Motivated, dedicated, and always ready to help, CSMs are revenue drivers, trusted advisors, product experts, problem-solvers, bridge-builders, and occasionally unlicensed therapists. In fact, we think CSM also stands for Cares So Much. For 2024, our goal is simple: bring together CSMS, AMs, implementation experts, support experts and others for a week of camaraderie and celebration. Share a shout-out via our Kudoboard, win swag, join our CSM Tune-Up mini webinars, and join the conversation at #CSMAppreciationWeek" 📅May 6 - May 10 💌Share the Love via Kudoboard 🎥Attend valuable webinar sessions: ✔️May 7th: How to Hit all your Accounts with Value, Regularly ✔️May 9th: How to Bounce Back from CS Setbacks Learn more about the festivities here: https://lnkd.in/gsf93tvj

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🚨 Big news! ChurnZero is now integrated with Gong to supercharge your Customer Success workflows! This powerful integration brings Gong’s customer interaction data and AI insights directly into ChurnZero, giving your CS team the tools they need to connect and act smarter. 🙌💻 Here’s why you’ll love it: 💼 All-in-one view: Call recordings, notes, and insights – all centralized in ChurnZero for a complete customer record. ⚙️ Workflow magic: Combine ChurnZero’s automation with Gong’s data to create smarter, AI-driven follow-up workflows. 📊 Deeper insights: From customer health to sentiment, adoption trends, and journey data – get it all before and after Gong calls. #CustomerSuccess #Innovation #SaaS #Integration #Gong

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Concerns About Automated Lending? Here Are The Solutions - Discover solutions to challenges in automated lending, including data quality, flexibility, and transparency. https://hubs.ly/Q02tQ0LS0

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