Joshua March

Joshua March

San Francisco, California, United States
10K followers 500+ connections

About

I've joined a defi company that enables loan origination and securitization on-chain…

Articles by Joshua

  • Passing on the Torch

    Passing on the Torch

    This is a big day for me: after almost a decade leading Conversocial, I’ve decided it’s time to move onto new things. I…

    63 Comments
  • Lessons Learned Writing My First Book

    Lessons Learned Writing My First Book

    Two and a half years ago, I was sitting near the front at F8, Facebook’s developer conference, when Mark Zuckerberg…

    4 Comments
  • Messaging is Taking Over Customer Care

    Messaging is Taking Over Customer Care

    Message Me and a spotlight on customer care at F8 My new book, Message Me, on the future of customer care in the era of…

  • The Future of Chat Is Here

    The Future of Chat Is Here

    Web chat is a great customer service channel. There’s a huge amount of data that proves that it is lower effort for…

    1 Comment
  • Lean-in to the Power of Messaging

    Lean-in to the Power of Messaging

    The following is an excerpt of a chapter from my new book, Message Me, coming out soon. To sign up for updates, click…

    2 Comments
  • Welcome to the New Automation Age

    Welcome to the New Automation Age

    When is Comes to the Economy, Automation is Buzzing The rise of robotics, artificial intelligence, and machine learning…

    13 Comments
  • How We Created Our Five Values

    How We Created Our Five Values

    Maintaining Culture, At Scale August marked Conversocial’s sixth year anniversary. Over the last six years we’ve opened…

    4 Comments

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    Stealth

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Education

Publications

  • Message Me

    Message Me is about the future of customer service in the era of social messaging and artificial intelligence. Learn about the development of social customer service, the rise of messaging, and how bots and deep learning are reshaping customer engagement.

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