About
On a mission to remove all the bad digital experiences until only the good…
Services
Articles by Jon
Contributions
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How can a leader create a data-driven culture in E-Commerce?
One of the most overlooked areas in data is qualitative data: actually speaking with your customers (or ideal customer profiles), via methods like user testing. Relying only on quantitive data (like analytics, usage data) will leave out the important "why?" question to help frame the rest of your data-driven decision making.
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You need to build your team's morale on a tight budget. What can you do?
As opposed to games, doing weekly check-ins via a tool such as 15Five can make a huge difference. It gives the leadership a weekly pulse, and it gives the team a weekly outlet. Systems like this facilitate communication, which is the real key here anyways.
Experience
Education
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Massachusetts Institute of Technology
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Previously titled "Birthing of Giants", the Entrepreneurial Masters Program (EMP) brings together 68 remarkable EO members – each a founder or co-founder of a company that grosses more than US$1 million — for four days per year at the MIT Endicott House. Hosted by the Entrepreneurs’ Organization (EO), this unique, executive education-style program has been designed to identify and bring together the next generation of entrepreneurial giants. Originally class of '21, pushed to '23 due to COVID.
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An immersive experience that elevates business culture to new heights for 50 qualified business owners from across the globe, all participating in unique learning centered on leading high performing cultures, taught by faculty in-person at INSEAD's Fontainebleau and Singapore campuses.
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- Present
At this exclusive program for qualified business owners which is run in the HBS case study format, students learn directly from Harvard faculty in live discussions, participate in case studies and study groups, and attend guest speaking events that give business owners a competitive advantage in the complex global economy. Participation develops groundbreaking strategies and skills in analyzing industry evolution that help attending businesses grow.
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Activities and Societies: Varsity Basketball, Oberlin Review
Licenses & Certifications
Publications
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Behind The Click: How to Use the Hidden Psychological Forces That Shape Online Behavior to Craft Digital Journeys That Delight, Engage, and Convert
Printed Words Publishing
#1 Best Seller on Amazon in Marketing and Consumer Behavior.
Optimization tactics and technology trends can only get you so far. Creating customer-centric digital experiences that withstand the test of time hinges on understanding human nature and its inherent biases.
Behind The Click dives into the psychological principles behind customer decisions and how to craft digital journeys that delight, engage, and convert.
"In an era overwhelmed by digital noise, Jon gives us an…#1 Best Seller on Amazon in Marketing and Consumer Behavior.
Optimization tactics and technology trends can only get you so far. Creating customer-centric digital experiences that withstand the test of time hinges on understanding human nature and its inherent biases.
Behind The Click dives into the psychological principles behind customer decisions and how to craft digital journeys that delight, engage, and convert.
"In an era overwhelmed by digital noise, Jon gives us an essential guide to not just capture, but also retain customer attention. Behind The Click expertly combines deep insights into digital journey optimization with practical applications of psychological principles, offering a comprehensive strategy for creating engaging customer experiences."
– Heidi Dean, Product Growth Manager @ Adobe
"This book is a must-read for digital leaders, particularly ecommerce and product marketing teams. While there are plenty of resources out there on shopper behavior, Behind The Click goes beyond theory to take those abstract ideas and offer clear, tangible tactics for optimizing digital experiences."
– Katelyn Bourgoin, CEO @ Customer Camp
"Behind the Click masterfully unpacks the hidden psychological motives that drive consumer behavior. Jon seamlessly connects theory to practice with prescriptive strategies that can be implemented by companies. This book is an invaluable asset for executives aiming to stay ahead in an ever-changing digital environment."
– Niro Sivanathan, Professor of Organisational Behaviour @ London Business School
"A great read for revenue-driven marketers."
– Amanda Natividad, VP Marketing @ SparkToro
"Behind The Click offers a compelling dive into the ever-evolving world of digital marketing, reminding both seasoned professionals and newcomers alike that success lies not just in tactics, but in understanding the underlying psychology."
– Israel Serna, Channel Marketing @ Autodesk -
Opting in to Optimization: How Successful Ecommerce Brands Convert More Customers, Increase Profits, and Create Raving Fans
Houndstooth Press
#1 Best Seller on Amazon –– With the explosion of direct-to-consumer online retailers, things have been heating up in the e-commerce industry. The differentiators of yesterday have become table stakes for modern brands—those that want to defend their position or gain market share will need to level up from foundational practices to advanced tactics.
Opting in to Optimization provides a collection of principles that, when applied in a disciplined manner, has proven to help e-commerce…#1 Best Seller on Amazon –– With the explosion of direct-to-consumer online retailers, things have been heating up in the e-commerce industry. The differentiators of yesterday have become table stakes for modern brands—those that want to defend their position or gain market share will need to level up from foundational practices to advanced tactics.
Opting in to Optimization provides a collection of principles that, when applied in a disciplined manner, has proven to help e-commerce leaders capitalize on unprecedented market demand and build sustainable, thriving businesses.
Author R. Jon MacDonald has more than a decade of experience helping globally recognized brands like Nike, Xerox, Adobe, and The Economist design highly effective online purchasing experiences. In this book, he condenses all of that knowledge into a handful of powerful strategies and principles that will accelerate growth without compromising customer experience.
Brief enough to review in a week, but impactful enough to last a lifetime, this book is a must-read for anyone in a leadership position at an ambitious online retailer.
"In this book, Jon teaches you how to give your customers the 'Kim Kardashian on the red carpet' treatment, which is a recipe for success in any market conditions. Having this book when I started out would've saved me tons of time and helped me avoid hard lessons learned through trial and error. I'll be handing a copy of this book to the teams I work with, and I hope you spend time with it, too."
—Nik Sharma, Founder of Sharma Brands -
Stop Marketing Start Selling
Printed Words Publishing
A step by step guide to making websites that convert.
After years of striving to create the perfect model for ecommerce and lead generation websites, we have captured the philosophy, process, and tactics that have allowed us to deliver double-digit ROI for our clients consistently.
This book outlines a digital process that offers companies flexibility, rapid learning, and constant iteration towards better website performance.
Leverage our battle-tested process to:
*…A step by step guide to making websites that convert.
After years of striving to create the perfect model for ecommerce and lead generation websites, we have captured the philosophy, process, and tactics that have allowed us to deliver double-digit ROI for our clients consistently.
This book outlines a digital process that offers companies flexibility, rapid learning, and constant iteration towards better website performance.
Leverage our battle-tested process to:
* Build websites that stand the test of time
* Create content that converts
* Boost customer engagement
* Overcome channel conflict
* Win more loyal customers -
Flash and Flex Developer Magazine
Regular contributing author to the monthly publication serving the interactive/Flash Platform community.
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The Essential Guide to Open Source Flash Development
Friends of Ed
The Essential Guide to Open Source Flash Development is a practical development guide to creating Flash applications with open source Flash tools and workflows. You will walk away with an understanding of what tools will best suit your current situation, making your development easier and more productive, and with the knowledge of how to install and set up some of the best tools available.
* Explore the world of open source Flash and discover which tools are available.
* Learn how to…The Essential Guide to Open Source Flash Development is a practical development guide to creating Flash applications with open source Flash tools and workflows. You will walk away with an understanding of what tools will best suit your current situation, making your development easier and more productive, and with the knowledge of how to install and set up some of the best tools available.
* Explore the world of open source Flash and discover which tools are available.
* Learn how to identify which tool you need and how to best fit it into your workflow.
* Step-by-step walk-throughs guide you through development with the most popular open source Flash tools.
* Written by the project leads and open source Flash aficionados.
Honors & Awards
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Sportsmen of the Year – Basketball (2023)
Multnomah Athletic Club
Awarded Multnomah Athletic Club's Basketball Sportsman of the Year for contributions to the MAC basketball program, as a previous Chair of the Basketball Committee.
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2015 Forty Under 40 Award Winner
Portland Business Journal
Recognizes forty professionals under age 40 who have excelled in their field, shown tremendous leadership and are committed to the community.
Organizations
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Entrepreneurs’ Organization (EO)
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- Present
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