John Donahue

The pace of major announcements from #salesforce is increasing! I’ve been waiting months to hear what Life Science Cloud will include! I’m particularly interested to see that Salesforce has introduced benefits verification. This is transformative not only for life sciences, but if available in health cloud generally, fills a missing gap for provider CRM as well. Offering AI tools for recruitment and cohort identification will push SF into a competitive drivers seat in supporting #cro programs. #lifesciencecloud #einsteincopilot #healthcare

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Uncover the potential of sales-i, A SugarCRM Company AI-driven analytics in this upcoming webinar with Faye and SugarCRM. Gain insights from Kaleb Dague and Kevin McGirl on forecasting trends and outmaneuvering competitors. https://sgrcrm.co/3MbZBbc #CRM #sales #marketing

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According to Salesforce's Michael Affronti, GenAI is allowing us to create more efficiencies in creating personalized experiences at scale. Explore more on #Salesforce Einstein 1 Marketing and Commerce capabilities at #CNX24 from Don Fluckinger in TechTarget.

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Service agents face record case volumes, and customers are frustrated by growing wait times. Often, to manage the case load, agents will simultaneously work on multiple customers’ issues at once while waiting for data from legacy systems to load. Sound familiar? Check out this article to learn more about how Salesforce Generative AI can reshape your customer service interactions.

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What’s next in AI is at #PegaWorld 2025 – and you don’t want to miss it. 🎉 Sign up now to be the first to know when registration opens, programs and the agenda are announced, and more. https://pe.ga/3ANCMsf

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Marketers are prioritizing AI implementation over all other initiatives this year. The problem? Getting it right is also their toughest challenge. Dive into @Salesforce's State of Marketing research for insight into how marketers are navigating integrating, securing, and unifying the trusted customer and business data required to deliver AI-powered solutions:

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Insightful stuff from my Pegasystems colleague Simon Thorpe! GenAI is making it easier than ever for customers to file complaints. That might be scary news for some contact centers 😨 But for others, it's an opportunity - because GenAI can also help organizations provide fast, effective, compliant responses without overburdening their agents 💯 Listen to the full conversation below.

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Though most service organizations are investing in AI, 76% of executives struggle to scale it effectively, largely because of disconnected systems and siloed data. Today, #Salesforce announces Unified Knowledge, a new solution that integrates organizational knowledge resources from disparate third-party systems into #Salesforce, helping service agents be more efficient and resolve customer cases faster. See how Unified Knowledge uses AI to decrease resolution time and lower service costs at the same time:

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What happens if your Salesforce DevOps pipeline isn’t operating smoothly? ● Reduced ROI ● Weak data security ● Rough workday for team members Our next webinar “From Bottlenecks to Benchmarks” will show you how to identify and address problems in your pipeline.

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Check out Salesforce Global Alliance leader Steve Corfield's WSJ article where he dives into the role of partner ecosystems in the AI era! Discover actionable ways businesses can harness this power to unlock AI's full potential and get insights from our partners Accenture and Deloitte.

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“With his experience -- in particular, his time guiding Einstein Analytics -- Karkhanis is a strong choice to take over as ThoughtSpot's new CEO.” These are words from Doug Henschen, VP and Principle Analyst at Constellation Research, Inc., in Eric Avidon's TechTarget article, exploring Ketan Karkhanis' appointment as ThoughtSpot's new CEO. Excited to enter the next chapter! Take a read of the article at the link to learn more about the industry response 🎉

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The #Salesforce Dilemma: On one hand, it’s much easier to make changes. But on the other, it’s much harder to ship them safely. Architectural choices were made in 1999 with an eye toward flexibility—but they make #DevSecOps almost impossible. This is where AutoRABIT comes in. Request a demo today to see exactly how we can help you.

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It's time to let marketing, sales, and service teams finally work together! 🤝 Take a peek at SugarCRM's interactive overview to learn how the platform can help unite your teams for a better CX, customer retention, accelerated growth, and more! 👉 https://sgrcrm.co/3Z1lfpO #marketing #sales #CRM #CX

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Predictive analytics combines historical data, machine learning algorithms, and statistical techniques to forecast future customer behaviors and trends. Check out Pega's explainer page to learn how predictive analytics works and why it matters. #predictiveanalytics #CX https://pe.ga/4eXJdIn

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