Jeremy Jones, MBA

Join us as we sit down with Martin Bitzinger Mitel's Senior Vice President of Product Management to explore the transformative journey following Mitel's acquisition of Unify and their strategic partnership with Zoom. Martin unveils Mitel's Common Communications Framework, a revolutionary approach that blends traditional UC solutions with modern UCAS and hybrid models, all while addressing the critical roles of AI and cybersecurity in today's communication workflows. Mitel also introduced Mitel CX, an AI-powered customer experience management platform designed to enhance customer engagement and boost employee efficiency. This all-in-one solution supports omnichannel interactions—including voice, video, chat, and social media—enabling businesses to meet customers on their preferred channels. But that's just the beginning. We also navigate the complex terrains of the healthcare and finance sectors, where Martin shares insights into Mitel's VCCS product for remote healthcare consultations and the hurdles of new data sovereignty regulations in Europe. As the conversation shifts towards the future, we highlight Mitel's plans for 2025, including exciting product launches and AI advancements tailored to meet evolving regulations. This episode promises you a front-row seat to the innovations reshaping the communication landscape, underscoring the need for agility in a rapidly changing world. #AI #GenAI #CX #CustomerExperience #UCaaS #Zoom #Cloud #HybridCloud #CCaaS Mitel Networks

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In many communities, both big and small, people are opting to live in MDU type of housing…Calix has the tools to help you with this dynamic and growing market… ICS Advanced Technologies (ICS) shares revolutionary results serving the MDU market with the Calix Broadband Platform, connecting over 125% more units than expected in one year and meeting their annual revenue goal in just 7 months. 🚀 “The value ICS delivers to our incredible property management partners is reflected in happy residents, leading to longer contracts and even stronger relationships with our customers,” said Patrick Bailey, senior vice president of ICS. ICS is improving connected experiences for residents and simplifying operations for property managers within midsized MDUs. With the forthcoming launch of Calix SmartMDU, ICS looks forward to building on this success. Shane Eleniak, chief product officer, discusses how Calix is innovating for the MDU market, with a new managed service launching later this year: “With SmartMDU, more service providers will build on the impressive results achieved by ICS and seamlessly deliver incredible experiences to the 40 million U.S. households living within MDU communities.” Explore the incredible results achieved by ICS and learn more about soon-to-be-launched, SmartMDU. 🔗https://ow.ly/b8Jr30sCbUB #Broadband #Community #Connectivity

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Attention, CISOs, CTOs and all security professionals. Are you overwhelmed with cyberattacks on your enterprise? Power up your security posture against malicious actors now. *Download our new "2024 Comcast Business Cybersecurity Threat Report" here. *Register for our October 17th webinar to discover the guidance and actionable insights you need to help strengthen your cybersecurity posture. Direct message me to discuss your security pain points and the managed security solutions we offer customers. #CBMDR #MSSP #CybersecurityAwarenessMonth #enterprisesolutions #comcastbusiness #iworkforcomcast

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🚀 Ready to unlock the future of network infrastructure? Join Zayo's CTO, Nikos Katinakis, for an exclusive webinar on building networks that are intuitive, automated, and flexible across edge, core, and cloud. Discover how on-demand, self-service capacity for DIA, CloudLink, and Waves can empower your business with seamless control and scalability. With insights from Nikos’s experience at Telstra, Jio, and Rogers, learn how to boost agility, security, and resiliency in your network. Don’t miss out on the next generation of network innovation! #Zayo #NetworkAutomation #FutureReady

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Curious about the future of networking? Discover how Lumen Technologies is leading the charge in Network as a Service (#NAAS) and what it means for the industry.

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Lumen is building the backbone for the AI economy. CEO Kate Johnson recently sat down with CRN to discuss how Lumen is positioning itself as the trusted network for AI with strategic partnerships with tech titans like Google Cloud, AWS, Meta, and Microsoft. Read more on CRN.com:   #AI #Technology #DigitalTransformation

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Modern CCaaS is intelligent and integrated across your entire business. At #CustomerContactWeek, you'll learn how Vonage enables customers across their journey. https://lnkd.in/eyvaQmrv #mycompany

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DATA. Now that you have access to all that data, understanding how to utilize it effectively is key. At Calix, we collaborated with a third party to conduct surveys among BSPs in the US, Canada, and the UK. Our findings are detailed below. For Calix customers, rest assured, our exceptional Business Insight team is here to alleviate any concerns and guide you seamlessly through the process to drive impactful results. #Data #BusinessInsights #Impact

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🎉 We’ve heard you, and we know our loyal customers deserve the same amazing offers as new ones. That's why we're introducing the Ultimate Phone Upgrade! Now, both new AND existing customers on Verizon’s Ultimate plans will get the exact same phone offers. So, if you’re an existing customer and trading in your old phone, you’ll get the exact same trade-in value on your old phone that a new customer would. 📱 ✨ Get ready to connect to what and who you love with our best deals, powerful network, and fantastic savings, all wrapped in a premium customer experience. Plus, we're thrilled to partner with YouTube Premium and Peacock to bring you even more unbeatable value! 🎬 🎶  #Verizon #UltimatePhoneUpgrade #CustomerFirst #AmazingDeals #YouTubePremium #Peacock #IncredibleValue

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Curious about the future of networking? Discover how Lumen Technologies is leading the charge in Network as a Service (#NAAS) and what it means for the industry.

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With the immense volume of AI training data that is distributed across locations for processing, it’s no surprise that we are preparing for a boom in submarine capacity growth. Geoff Bennett looks at the impact of AI on submarine networks on the Infinera blog: #AI #ArtificialIntelligence #SubmarineNetworks #SubseaNetworks #OpticalNetworking

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Wondering how Lumen Technologies can help keep you ahead of the game?. 🏈 With Lumen Digital, we’ve built a network for where you’re going – learn how the #TrustedNetwork for AI can help ➡️

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Curious about the future of networking? Discover how Lumen Technologies is leading the charge in Network as a Service (#NAAS) and what it means for the industry.

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I recently joined Rob Markey for an episode of the Customer Confidential Podcast to chat about Verizon's approach to AI and how we're using it to transform the customer experience. As the world continues to rapidly embrace AI technology, we're committed to leading the way with a strategy rooted in trust, transparency and thoughtful innovation. Here are a few of the highlights from the convo: 1. It's not about being first, it's about getting it right: At Verizon, we're committed to developing AI in a way that prioritizes security, trust, and sustainability. 2. AI should complement, not replace, humans: We believe AI should empower our employees, streamline processes, and ultimately enhance the customer experience. It's about augmenting human capabilities, not replacing them. This means maintaining human oversight and accountability every step of the way. 3. Building trust in AI starts from within: Tools like our Personal Research Assistant are constantly learning and already assisting our frontlines, helping Verizon employees build confidence in AI's capabilities. This foundation is essential as we prepare AI for a larger, more direct customer-facing role. 4. Consumer trust is paramount: AI is only as valuable as the trust it inspires. We're laser-focused on ensuring our customers feel secure and confident in our technology. This means safeguarding their data and ensuring AI systems make fair, transparent decisions. Thanks, Rob for the fantastic conversation! #VerizonCXO

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🌎 Telarus #TechnologyAdvisors love how Zoom is packing historic levels of value into its solutions. Now is the time to help your clients streamline communication, increase employee engagement, and improve productivity with Zoom Workplace, fueled by Zoom #Al Companion, which is included [for a limited time] at no additional cost. 🎙️ Check out my exclusive interview with Mark Jenkins (Global Sales and Alliances, Zoom), we explore: ⦿ #AI Innovations: Integrating robust AI into the platform. ⦿ Comprehensive Solutions: Unified communications, contact center, and WorkVivo pack measurable value in every deployment ⦿ Market Momentum: A strong presence in healthcare, retail, and financial services makes it easier than ever to enter a new vertical. ⦿ Fast Close Rates: Leverage Zoom’s brand recognition and massive install base to improve your business's sales velocity. 🕵️ Take a close look at Zoom. Their platform continues to empower #Technology Advisers and #ChannelPartners like you to drive the outcomes your clients need to enhance employee connectivity and drive deeper customer engagement. Plus, their roadmap promises continuous innovation and opportunities for advisors to excel. Ready to leverage Zoom’s expertise? Meet with Zoom at the Telarus Partner Summit in Nashville, Aug 6-8th. 🫵 Register for Partner Summit now: https://lnkd.in/gkXQdPxY #CXInnovation #AILeadership #PartnerSummit2024 #TelarusPartnerSummit #ChannelPartners #CPEXPO #MSPSUMMMIT #CVxEXPO

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AI is changing the cybersecurity landscape and sophisticated hackers are using it to help refine their strategies and automate intrusion attempts. Lumen Technologies' threat-intelligence team, Black Lotus Labs, has developed Lumen Defender, a tool that can help protect businesses, track threats and proactively defend against cybercrime.   ► Click below to learn more about Lumen Defender: #FutureTogether #Cybersecurity #AI

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🌎 Clean Earth Chooses Comcast Business for Connectivity Solutions! 🌐 Exciting news from the sustainability front! Clean Earth has partnered with Comcast Business to enhance their connectivity solutions. This collaboration underscores the critical role that robust, reliable technology plays in advancing environmental goals. Why This Matters: 1. Enhanced Connectivity: By leveraging Comcast Business's advanced connectivity solutions, Clean Earth can streamline operations, improve communication, and enhance data management across their sites. 2. Sustainability in Action: This partnership supports Clean Earth's mission to promote environmental responsibility and sustainable practices, showcasing the power of technology in driving positive change. 3. Future-Ready Solutions: With access to cutting-edge tech, Clean Earth is well-equipped to meet the evolving demands of their industry, ensuring they stay ahead of the curve. At Comcast Business, we’re proud to support organizations like Clean Earth in their journey toward a cleaner, greener future. Let’s connect to explore how our connectivity solutions can empower your business to achieve its sustainability goals! #Sustainability #Connectivity #TechInnovation #ComcastBusiness #CleanEarth #EnvironmentalResponsibility #FutureReady #IWorkforComcast

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