Fergal O'Sullivan

Many have framed 2024 as a year of uncertainty, and for the business of travel, it is also at the precipice of a new era of opportunity and a growing need for rapid change as an industry. Travel itself has taken on deeper significance for an ever evolving demographic of consumers globally seeking exploration and social connection, and yet as we look ahead, it's clear the travel industry will also need to grapple with an increasing number of challenges, including climate futures, labor shortages, a more fragmented/polarized world, and for the U.S., whatever comes out of this year's elections. This September 17-19, Skift Global Forum in New York City will examine travel’s renewed purpose in this time, as well as the paradox it faces in balancing this new era of growth and change. Join us as we explore 'Travel's Great Renewal’ – discussing this and many other big questions facing travel with CEOs and leaders from across travel: • How is Online Travel Evolving as Search and Discovery are Upended? • What Lies Ahead for Hospitality as Brands Look to Global Growth?  • How Will Data and Technology Reshape Industry Operations and Labor?  • Why is Sports and Entertainment Tourism More Important Than Ever? • How Will Airlines Manage Rising Costs and Supply Chain Pressures?  • As Consumers Seek More Personalized Experiences, Can Travel Deliver?  • What is the Industry Doing to Adapt to an Unpredictable Climate Future? + Many more topics facing the future of travel. Tickets today are at the lowest price we will offer and will increase next week. Get your pass now and join 850+ leaders at our 11th annual event: https://lnkd.in/eijBQVja

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Here’s the big question: what do business travellers really need these days? Turns out, hotels like The Capital Hotels, Apartments & Resorts are already tuned in. In the latest episode of CT Chronicles, we explore how The Capital is reworking its services based on feedback from travellers. From better workspaces and speedy Wi-Fi to flexible stays that feel more like home, they're making it easier to travel for work. And it's not just about offering a room anymore. The Capital has introduced innovative booking options that let you personalise your stay. If you want a peek into what's coming next, this episode is worth a watch. https://okt.to/1wnVuX #CTChronicles #BusinessTravel #HotelsThatGetIt #CorporateTraveller #TheCapital #BusinessStays

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Green Key Global’s Managing Director, Anick Levesque contributed to Green Lodging News' recent article, “What Hoteliers Need to Know About Green Key Global" Read this article to hear what she has to say : https://ow.ly/2q8h50TUFZn #GreenKeyGlobal #HotelManagement #SustainableHospitality #GreenLodgingNews #SustainabilityCertifications #TheFutureIsSustainable

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The inaugural U.S. Accommodation Barometer survey revealed a strong positive sentiment in the U.S. lodging industry. Regarding the state of their business, two-thirds of hoteliers reported good or very good developments in the past six months, with only 7% stating otherwise. Additionally, 62% gauged their current economic situation favorably. When it comes to future expectations, the sentiment is even brighter: optimists outnumber pessimists twenty to one. This and other insights regarding the U.S. travel accommodation sector and hotelier sentiment are included in the 2024 United States Accommodation Barometer, the first study of U.S. hoteliers conducted by Statista in collaboration with Booking.com, surveying accommodation executives and managers. Ther report is free to download and you can find a summary on our Public Affairs blog: https://lnkd.in/eT6-g2rJ

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How to Navigate the Hospitality Industry: Expert Tips for Success Join Jennifer Barnwell President of Curator Hotel and Resort Collection and Steve Turk as they discuss the ins and outs of the hospitality industry and how to thrive in it. From guiding aspiring bnb’s to helping hotel groups make informed decisions, Curator has the experience and expertise to lead the way. Discover how their services can empower you to make the right choices and achieve success in this competitive field. #HospitalityIndustry #ChefTips #HotelManagement #CuratorServices #SuccessInHospitality #IndustryInsights #HospitalityExperts #CuratorGuidance #ThrivingInHospitality #BusinessDevelopment

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In today's #hospitality it is crucial to have a solid onboarding and ongoing development for your team members... retention and being part of a cultural family is critical to the success of your hotel. #coachingculture #coaching Hayato Nogaki

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Press Release: >> Read the full press release to learn more about this development and what it means for the future." Stay tuned for updates as we embark on this new chapter! #anewstandardinhospitality #sigelegehotels #b2b #b2c

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In this day and age of advanced technology and AI, people still remain the heart of hospitality. In his HNN article, Sean McCracken shares the outlook of a number of industry leaders on the importance of investing in employees to enhance guest experiences. More here: https://bit.ly/3xXY7hg

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The Hospitality Financial and Technology Professionals (HFTP) recently announced the near final approval of the Uniform System of Accounts for the Lodging Industry (USALI) — 12th Revised Edition! This latest 12th Revised Edition is packed full of updated guiding principles to increase transparency in reporting, expand data sets for better decision-making, and align with modern practices. Members of the Global Finance Committee will be on hand to celebrate by hosting a series of "USALI 12th Revised Edition, Deep Dive" webinars taking place next month through September 2024. In each of the webinars, a different aspect of the new edition will be discussed to provide more insights. The series gets underway with a free Webinar on Rooms – Schedule 1, June 6th. The speakers will delve into the expanded definitions for each rate category used to segment Rooms Revenue, providing clearer insights into revenue streams. Additionally, there will be new guidance aimed at enhancing transparency regarding the costs associated with guest loyalty programs and amenities. Finally, an in-depth look at the newly introduced Executive Lounge – Subschedule 1-1. Don't miss it! Register now and spread the word: https://hubs.ly/Q02zr79T0 #USALI #HFTP #HospitalityFinance #GlobalFinanceCommittee #Hospitality #FinancialLeadership

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Hotel loyalty programs, exemplified by Marriott's 192 million members and Hyatt's 173 million members, are the biggest examples of nurturing enduring relationships with visitors, promoting repeat patronage, and elevating overall satisfaction levels. 📞 Request a Demo: https://lnkd.in/dVUG6Ef #loyaltyprogram #loyaltyxpert #customerexperience #communitybuilding #customerloyalty #rewards #hotelloyaltyprogram #marriottloyaltyprogram #itcloyaltyprogram

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Bagging deals faster and more professionally for our subscribers. Overdelivering, one RFP at a time. Find out what makes Spalba unique and why hoteliers admire us. #Spalba #HotelDeals #RFP #HospitalityIndustry #HotelSales #EventPlanning #HospitalityProfessionals #HotelManagement #SalesStrategies #BusinessTravel #CorporateEvents

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What separates an industry-leading hotel program from the rest? Having a strategy in place to actively manage your program and engage travelers. In Advito's latest blog, Ambra Christie, Vice President, Hotel Spend Management and Customer Success, shares 5 ways to ensure your business travelers use your hotel program in 2025: https://ow.ly/Ir7650TIvhS #BusinessTravel #TravelerEngagement #TravelerManagement

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Housekeeping teams are the backbone of any hotel, creating a welcoming environment for every guest, but the question remains—which housekeeper should receive the tip? In honor of Housekeeping Appreciation Week, let's take a moment to recognize the individuals behind the spotless rooms and seamless service. Our latest blog dives into the importance of tipping in housekeeping and how we can ensure these hardworking team members are rewarded fairly. Let’s celebrate their dedication not just with thanks, but with thoughtful action. Read more about it in our blog post and join the conversation on why tipping matters. #HousekeepingAppreciationWeek #HotelHousekeeping #DigitalTipping #Hospitality #HotelBenefits https://lnkd.in/ga5ktauj

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In an industry where personalized experience is key, AI offers a myriad of opportunities to enhance guest satisfaction and streamline operations.

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Is guest education part of your on-property management experience? Our General Manager, Chintan Dadhich talks about this often overlooked aspect of the hospitality experience in his new byline for HotelExecutive. In this extensive piece, Chintan dives into the many aspects of guest education including its importance in building connection with guests and the most effective ways to approach and implement it, and how it can ultimately make a world of difference in their overall experience while on property. “One of the most effective ways to elevate a guest's experience is to provide them with relevant and comprehensive information about the property. Knowledge empowers guests, allowing them to plan and fully utilize the features of the property,” he notes. Read the full article at Hotel Executive: https://lnkd.in/eMuwkit3 

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💥 FLASHBACK FRIDAY 💥 How do you decide if certain technologies are right for your hotel? Barak Hirschowitz, President of the International Luxury Hotel Association, says you need to ask yourself one question: "Is this going to allow the person to spend more time doing what they want to do, or is it taking time away from what they want to do? Our job as hoteliers is to remove friction from people's trips." Have a great weekend! #TheModernHotelier #Podcast

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Aloha, HSMAI Hawaii Chapter community! 🌺 Check out this insightful article by LODGING Magazine: "Seven Ways Hoteliers Can Foster Better Partnerships with Meeting Planners." Learn how personalized experiences, transparent communication, and strategic collaborations can elevate guest satisfaction and drive business success! Read more: https://lnkd.in/g_nKhtaq #HospitalityPartnerships #EventPlanning #HotelIndustry #HSMAIHawaii

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