Ben Feller

For crisis communications and media professionals: How do you navigate advising clients or upper management when they opt for crisis spin messaging over addressing the actual root cause of the crisis? 🤔 We've witnessed various scenarios where organizations either successfully managed this approach or faced challenges. From President Biden's health concerns to NYC Mayor Adam's scandals, and companies like Boeing, Meta, Nike, Tesla, Samsung, and the Secret Service-the importance of handling crises transparently cannot be overstated, especially if you want to maintain your credibility, brand, customers, clients and stakeholders.📰💼 #CrisisCommunications #MediaPros #PublicRelations #Transparency #CrisisManagement

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This year's U.S. Book Show was buzzing with energy and insight, making it clear that the pulse of the publishing world is stronger than ever. As we are always in the mindset of “sharing is caring,” here is some knowledge the Smith team and I gained from the event: 🎙️ Panel Insights:  From our industry friends at Amplify Publishing Group and Forefront Books to new connections like Mia Orlandella from Penguin Random House, the discussions were rich and varied. A standout moment was the Young Publishing Forum, where the focus was on "emerging publishers" rather than "young" ones, emphasizing the rapid professional growth in this field and the value of mentorship and community. 🤖 AI and Publishing:  During the CEO roundtable, AI’s role in publishing was a major topic. It was fascinating to hear perspectives on AI as an "intelligent assistant"—a tool that augments rather than replaces the human creativity, empathy, and intuition essential to forward-looking innovation. 📈 Trend Shifts in Book Selling:  The dynamics of book distribution are flipping. It’s no longer just about what bookstores will accept from publishers, but strategically thinking about which books are pushed to major retailers like Barnes & Noble, Inc. or newer platforms like Bookshop.org. This strategic distribution reflects a deeper niche targeting approach. 📘 Digital and Libraries Evolving Together:  Discussions around digital book buying, especially in educational sectors, highlighted the evolving role of libraries. They're not just physical spaces but are adapting to digital demands with tools like social media and virtual book clubs, enhancing access and engagement. We left feeling a profound sense of community and dedication across the board, from protecting authors' interests to celebrating the human touch in our tech-driven world. The Publishers Weekly U.S. Book Show wasn't just about books; it was a testament to the passionate individuals behind them, restoring our faith in humanity one page at a time. If you want to take a deep dive into more knowledge and actionable takeaways from the event, Olivia Whitlock McCoy and I recorded a special episode of the Smith Publicity, Inc. All Things Book Marketing Podcast. Check out our insightful episode here: https://bit.ly/3KlxSUD. #Marketing #Publishing #Author #Books #Leadership

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This article from Columbia Journalism Review is fascinating, and an argument for the importance of a reputation management communication plan. There are volumes authored by PR pros advising against ignoring reporters inquiries, yet this article documents how frequently it happens. Throughout my career, I can count on one hand the number of times I have made a calculated decision not to respond to a media request, and 99.9% of the time it was after multiple engagements with a reporter who repeatedly misrepresented or distorted information (even if not intentionally). I suspect, more often than not, reporters get ghosted because the brand is caught off guard. They haven't planned how they will respond in a reputation crisis. Or haven't socialized the planned response with stakeholders. If the PR team is haggling with executives and lawyers on what to say or how to say it when the reporters' questions start rolling in, the opportunity to frame the narrative is quickly lost. Thanks for sharing the article Jennifer Johnson Avril! https://lnkd.in/gYmTA9CW

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NPR and PBS should be on their own. The Public Broadcasting Act, the LBJ era media ecosystem is long gone. They take 8% from Corporation of Public Broadcasting, 10% from colleges, 8% from state and local budgets. PBS takes 15% from the feds, 13% from states, 3% local governments, 8 % colleges- that's 39% before folks and rich foundations. What they provide is balanced in some places, like Amanpour and Firing Line, and bias in most other places. NPR is a mouthpiece for the MSM , and the current long list of advocacy from Roe v Wade to pro - Palestine coverage. The design during the great society was needed, now in our vast array of media sources, the federal government does not need to fund any of it. C- Span can carry the record keeping load , with their truly unbiased , long form coverage. If you want NPR and PBS ( nee American BBC) you can pay for it.

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"Articulating the value of your journalism takes more than just sharing links. It’s about showing the impact of your work so far, describing your relationship with your community, and putting together a proposal that allows you to execute on this work." the latest on revenue building from Penny Riordan, Local Media Association If you’re looking to grow your work with philanthropic support, here is how to get started: https://lnkd.in/dVQVYQBy

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Communications best practices apply to IR, just as they do for all strategic communications. Learn more about IR website essentials in the in-depth guide from PR Newswire ➡️ https://lnkd.in/e9wW2QaH #IR #InvestorRelations #Comms

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The main expectation for comms and marketing leaders in 2025 is that they master the art of doing more with less as they work at connecting with consumers, a new SourceCode Communications study says https://odwpr.us/4eyO01K

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As I start thinking about long-term communications planning, this article from Sean Gibbons and Tristan Mohabir is energizing and motivating. It's time (frankly, it has been for a while) to move away from broadcast models and towards targeted community building. I'm looking forward to more from this series of articles from The Communications Network! https://lnkd.in/eVgS6raH

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For this podcast, the Confident Retirement, there's a twist: I was the one interviewed, not the one asking the questions. (I like it better the other way - but that was fun - thanks for inviting me on, Kristopher Flammang CRPC®AIF®BFA®) Oh - and I'm not retiring :) Some of the things we talked about: * My early journalism career change to being a juvenile probation office for three years; • Why and how the Business Observer has made a transtions to #digitalfirst — and why we keep the focus on that; and • The lessons I've learned from interviewing hundreds of entrepreneurs ands business owners Take a listen!

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A few messy thoughts on what beehiiv's new media collective (aka financial and operational support for journalists joining the platform from legacy media outlets) means for communicators: 1. "New media" like newsletter and podcasts is increasingly just...media. 2. Substack has effectively branded itself as an online salon, a place for culture and conversations. beehiiv has felt like its swashbuckling younger brother, more saloon than salon. Does this represent a shift in the audiences beehiiv is trying to attract? Will it work? 3. Over-reliance on ads is what's killed the legacy media that's causing journalists to move to newsletters. So can ads underpin this new era, or is Substack's subscription-based model more sustainable?

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MSR Communications celebrates its 25th anniversary with an infographic that looks back on what’s changed in the last four years—from the pandemic to shifting consumer behavior and a greater emphasis on authenticity and combatting misinformation; PR pros have much to navigate. Looking to the future, we must be agile and strategic, leveraging a mix of secured media coverage and integrated activities from all media types to tell compelling stories that connect with consumers and prospective buyers on a much deeper level.  Full infographic here https://bit.ly/3ZoQfPv #PR #PublicRelations

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The Wall Street Journal editor Paul Beckett’s account in the Columbia Journalism Review of how the Journal mobilized to free Evan Gershkovich after 16th months as a prisoner in Russia is a tour de force and “a free press triumph” and well worth the read. Some excerpts: A phone call to a senior government official who knows this terrain provided the answer: “There are times to be quiet and there are times to be loud—and this is a time to be loud.” “Yet on days like August 1 (when he was freed), the values that underpin democracy and are the foundation of a free press triumph.” “Few countries that are not democracies could point to such care for their ordinary citizens abroad, let alone noncitizens imprisoned for their political beliefs.” “news organizations must continue to assess and calibrate the risks their reporters face when operating in dangerous terrain. Perhaps they need to make more hard-nosed choices on whether it is necessary to deploy in person to countries that target journalists or whether that terrain can effectively be covered from outside, given advances in technology and communications.” “And they could ensure that press freedom around the world—an issue so fundamental to their existence that it is often taken for granted—is a subject they cover as if their livelihoods and their liberty depended on it.” https://lnkd.in/etZTVCeB

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Being a member of Public Relations Global Network is one of my favorite parts of REED Public Relations. Birthdays are always special but getting nice remarks from our friends all around the world yesterday was extra special. Plus, with the time differences, I essentially had a two-day birthday! From Malaysia to Brussels and everywhere in between, read more about the Faces and Markets of #PRGN. #PublicRelations #PR #Marketing

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“Media opportunities are for more established authors and experts than myself.” It’s time to bust this Smith Myth. Richelle Zizian Fredson and I do just that in my recent interview on her Bound + Determined podcast. From established publishers to innovative hybrid presses, from independently published debut authors to influential keynote speakers and industry luminaries, we explore strategies for amplifying the voices of 𝒂𝒍𝒍 authors. Some key points from our conversation include: 🗓️ The ideal timeline for book PR 🎤 What media is really looking for right now 📰 How the media landscape has changed for authors 📖 Why your book is the supporting character, not the main character It was such an enlightening and inspiring discussion. You can listen to all of our actionable takeaways at the link here: https://bit.ly/3yYS0JC. #Marketing #Author #Publishing #MarketingStrategy

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Leveraging its always-on social listening market intelligence platform, Endeavor Business Intelligence recently released a Topic Scorecard capturing perceptions of the BEAD high-speed internet program. The big takeaway: There’s still a lot of room to shape opinions and stake leadership claims. And potential bonus opportunities appear to be out there once more money starts to move. Hope you’ll take a look below. #internet #infrastructure #BEAD #highspeedinternet

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Exciting insights from our new study with @WECommunications—AI is helping communicators work smarter and feel more valued in their roles. It’s changing the way we approach our work. Worth a read! Full report here: https://lnkd.in/gErhy84W #AIinPR #USCAnnenberg #WECommunications #FutureOfWork

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A useful handbook for quick reference and a reminder to all journalists covering the #US elections to ensure information integrity. This is worth a look. As in absorb this before #election day #journalists #newsroom #misinformation #disinformation https://lnkd.in/g4heDxVP

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