⭐️Jenny Fasolino

⭐️Jenny Fasolino

United States
7K followers 500+ connections

About

With over 25 years of experience in various business functions, I am the Employee…

Services

Articles by ⭐️Jenny

  • Live with Integrity

    Live with Integrity

    Visited my parents a few weeks ago. They are aging gracefully into their late 80’s with some hearing loss (dad) and a…

    5 Comments

Contributions

Activity

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Experience

  • WEX Graphic

    WEX

    Scottsdale, Arizona, United States

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    Scottsdale, Arizona, United States

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    Scottsdale, Arizona, United States

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    Scottsdale, Arizona, United States

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    Scottsdale, AZ

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    Scottsdale, Arizona

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    Scottsdale, Arizona

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    Scottsdale, AZ

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    Scottsdale, AZ 85260

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    Scottsdale, AZ 85260

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    Scottsdale, AZ 85260

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Education

  • University of Michigan - Stephen M. Ross School of Business Graphic

    University of Michigan - Stephen M. Ross School of Business

    Activities and Societies: Treasurer of Pi Beta Phi Sorority, Co-Chairperson of Greek Leadership Foundation, Leader of University Activities Center (UAC) / Special Events

  • •The George Washington University School of Business, is a recognized credential in business analysis

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    Dreamforce Speaker on "Revolutionize Collaboration with Chatter in the Lightning Experience"

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    Activities and Societies: Participate in Benchmark Survey & Review, attend the TSIA Best Practice Conference, and register for "Service 50", a quarterly review of the financial performance of 50 of the largest technology solutions providers in the industry

    Speaker at TSW Services Transformation, October 2015 - Las Vegas, NV

  • Activities and Societies: Certified Prosci ADKAR Change Manager

    • Certified Prosci ADKAR Change Manager
    • Direct Prosci ADKAR Change Management Surveys for JDA's Global Support & Cloud Services
    • Produce Prosci-Approved ADKAR Data Analyzer Reporting

Licenses & Certifications

Volunteer Experience

  • Friends of the Scottsdale Public Library Graphic

    Board Member

    Friends of the Scottsdale Public Library

    - Present 9 years 8 months

    Education

    I fundraise and vet projects to promote literacy and education for the community in which I live and work

  • Arizona Foundation for Women Graphic

    Mentor

    Arizona Foundation for Women

    - 1 year

    Economic Empowerment

    SHE Leads Mentor for 2023/2024

  • Junior Achievement of Arizona Graphic

    Community Volunteer

    Junior Achievement of Arizona

    - Present 1 year 3 months

    Education

    I volunteer to promote higher education and financial knowledge for young students

  • St. Mary's Food Bank  Graphic

    Volunteer

    St. Mary's Food Bank

    - 8 years

    Health

    I volunteer to reduce hunger in my community

  • Blue Yonder Graphic

    Chairperson of Blue Yonder Women’s Interest Network (WIN)

    Blue Yonder

    - 4 years

    Economic Empowerment

    Encourage Women's Interests both professionally and personally with a strong focus on giving back to our community, increasing women empowerment, and networking with like-minded individuals

Publications

  • Associate Engagement through Storytelling

    Yammer Community Festival 2021 - Swoop Analytics with collaboration from Microsoft

    Every Tuesday we introduce 10 associates to our entire company through 4 questions and 1 favorite photo. Utilizing MS Form for standardized responses with a photo uploaded to Sharepoint, we turn that into a consistent and engaging Yammer Post. Have introduced 500+ associates to-date from around the globe curating a mix of regions, teams, genders, tenure. We have expanded this program (with associate approval) to social media sharing our company culture through our people in their own words and…

    Every Tuesday we introduce 10 associates to our entire company through 4 questions and 1 favorite photo. Utilizing MS Form for standardized responses with a photo uploaded to Sharepoint, we turn that into a consistent and engaging Yammer Post. Have introduced 500+ associates to-date from around the globe curating a mix of regions, teams, genders, tenure. We have expanded this program (with associate approval) to social media sharing our company culture through our people in their own words and personal photo.

    See publication
  • Dreamforce 2016 Presentation: Revolutionize Collaboration with Chatter

    Salesforce Dreamforce 2016

    "Change is inevitable. Growth is Optional”. Embracing change is a part of survival. Working smarter than you did yesterday. Optimizing system features to get to where you want to go is imperative. Learn my strategy to utilize Salesforce Chatter to meet increasing demands for Global Collaboration. This strategy is built on the belief that CHANGE begins with the INDIVIDUAL.

    See publication
  • TSIA 2015 Presentation: Total Customer Experience through Service Delivery Transformation

    Technology Services Industry & Association (TSIA)

    Total Customer Experience through Service Delivery Transformation includes these essential elements: Service Delivery Vision, Total Customer Experience Directive, Design & Build, Change Management throughout, and diligent Quality Assurance by users and customers

    See publication

Projects

  • Acquisition Integration Core Team

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    The acquisition of Blue Yonder by Panasonic Connect occurred over a two year timeframe with Panasonic making investment as a partner in 2020 and then eventually 100% ownership in Q4/2021. The acquisition integration process was a critical achievement to ensure smooth and successful transition. This required significant engagement with both Blue Yonder and Panasonic integration teams through productive collaboration project and change management.

  • Total Customer Experience - Implementation Project (Salesforce Service Cloud)

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    - Design / Manage multi-system integration test effort for the implementation of Salesforce Service Cloud to run newly merged global support and cloud services between JDA Software and RedPrairie

    See project
  • Merger Taskforce Team

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    As a member of the Merger Taskforce Team, an aggressive process and system analysis for the two merging organizations (JDA and RedPrairie), strategic future-state planning, 30-60-90 day deliverable milestones, change management planning, open and clear communications, and synergy-building amongst key parties were completed on-time and within scope.

    By the end of Q1/2013, performance metrics had been consolidated from disparate systems, customer satisfaction surveys were unified, and…

    As a member of the Merger Taskforce Team, an aggressive process and system analysis for the two merging organizations (JDA and RedPrairie), strategic future-state planning, 30-60-90 day deliverable milestones, change management planning, open and clear communications, and synergy-building amongst key parties were completed on-time and within scope.

    By the end of Q1/2013, performance metrics had been consolidated from disparate systems, customer satisfaction surveys were unified, and the initial groundwork for standardizing global processes were well underway. A combined organization that doubled in size overnight had made strides in working collaboratively, sharing knowledge, and finding synergies.

    See project
  • Cloud Transformation Initiative

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    -Collaborate with Cloud Services to understand their current processes and to align them with Support Services to gain synergies and increase service quality.
    -A key strategy includes the launch of two Customer Satisfaction Surveys to obtain valuable feedback from our Cloud customers to build our service strengths and to address our service opportunities.

  • Tenrox Time & Expense/Consulting - Stabilization Project

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    -Improve Resource Forecast Process delivered by project and engagement managers
    -Reinforce auditing for forecasting process compliance and automate notification of Salesforce pipeline

Honors & Awards

  • Alumni Spotlight for Women's History Month 2023

    University of Michigan, Stephen B. Ross School of Business

    In honor of Women's History Month, participated in interview feature for Michigan's Dividend online newsletter.

  • Copper Anvils Award

    Public Relations Society of America (PRSA)

    The Copper Anvil Award is considered one of the highest honors in the industry. Over the years, hundreds of winning programs have solved problems, changed opinions and created business opportunities.

    Winning Category: Internal Communications - Programs that enhance an organization’s relationship with its internal publics, such as employees, donors, volunteers, and consumers.

    Employee Engagement Program entitled “True Blue Interviews” that introduced 10 associates to our global…

    The Copper Anvil Award is considered one of the highest honors in the industry. Over the years, hundreds of winning programs have solved problems, changed opinions and created business opportunities.

    Winning Category: Internal Communications - Programs that enhance an organization’s relationship with its internal publics, such as employees, donors, volunteers, and consumers.

    Employee Engagement Program entitled “True Blue Interviews” that introduced 10 associates to our global organization every Tuesday (“10 for Tuesday”)

  • IBM Enterprise Design Thinking Co-Creator

    IBM

    Co-Creator Certification

  • IBM Enterprise Design Thinking Practitioner Badge

    IBM Enterprise Design Thinking

  • Q2/18 Quarterly JDA Perforner

    JDA Software

    Relentless Project Management undertaking three significant enterprise projects simultaneously to establish project objectives and organization, establish cross functional collaboration, and deliver meaningful results.

  • Salesforce Customer Success Story - Optimizing Global Communication at JDA Software

    Salesforce Product Marketing - Featured Case Study

    JDA Software Streamlines and Optimizes Global Communications with Chatter. Upon creating and executing a Global Chatter Training Campaign for 1000+ associates in Customer Success, I achieved significant ROI results and established invaluable connections with our associates across regions and continue to strengthen global collaboration.

    From August 2015 (pre-accelerator) to December 2015, Chatter Engagement has skyrocketed:
    • 390% increase in Chatter Posts with average number“ Last 30…

    JDA Software Streamlines and Optimizes Global Communications with Chatter. Upon creating and executing a Global Chatter Training Campaign for 1000+ associates in Customer Success, I achieved significant ROI results and established invaluable connections with our associates across regions and continue to strengthen global collaboration.

    From August 2015 (pre-accelerator) to December 2015, Chatter Engagement has skyrocketed:
    • 390% increase in Chatter Posts with average number“ Last 30 Days” = 800+ Posts
    • 250% increase in new Chatter Groups
    • 55 new Chatter Groups created since the Accelerator where 8 of the Top 10 Active Chatter

    Groups were created 4-month post-accelerator
    • 200+ Chatter “Thanks” Badges have been bestowed

Organizations

  • Board Member - Friends of the Scottsdale Public Library

    Board Member

    - Present
  • PRSA Public Relations Society of America

    Member

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  • Free Arts

    Mentor

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    Support the delivery of free arts to abused children in Arizona. Through artistic expression children gain a sense of safety, self advocacy and resilience to overcome their experiences and circumstances

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