Ethem Taha Topuk

Ethem Taha Topuk

Greater Houston
1K followers 500+ connections

About

I am a Staff Technical Product Manager/Product Owner at GE Aerospace, the digital…

Activity

Join now to see all activity

Experience

  • GE Aerospace Graphic

    GE Aerospace

    Texas, United States

  • -

    Istanbul, Turkey

  • -

    İstanbul

  • -

    Istanbul, Turkey

  • -

    Istanbul, Turkey

  • -

    Istanbul, Turkey

  • -

Education

  • Yildiz Technical University

    -

  • -

    Success Scholarship (%100)

Licenses & Certifications

Projects

  • Asset Transfer System

    Asset Transfer System helps streamline and simplify the way leased asset documentation is managed between airlines and lessors. With two simple modules, records management and project management, users can drive efficiency throughout the entire leased asset lifecycle while maintaining compliance.

    See project
  • SmartCare SEQ Analyst Projects

    - Present

    Saudi Arabia STC, Germany TDG, Germany Telefonica (TO2) SEQ Analyst Projects
    I have worked as TPL (Test Project Leader) and TGL (Test Group Leader) at SmartCare Team by using SEQ Analyst Solution platform and CMMI (Capability Maturity Model Integration) processes. We have provided solutions for many customers including Germany-Deutsche Telekom, Germany-Telefonica, China-China Telecom, Saudi Arabia-STC, and Turkey-Turkcell.

    The SEQ Analyst Solution helps carriers achieve excellent…

    Saudi Arabia STC, Germany TDG, Germany Telefonica (TO2) SEQ Analyst Projects
    I have worked as TPL (Test Project Leader) and TGL (Test Group Leader) at SmartCare Team by using SEQ Analyst Solution platform and CMMI (Capability Maturity Model Integration) processes. We have provided solutions for many customers including Germany-Deutsche Telekom, Germany-Telefonica, China-China Telecom, Saudi Arabia-STC, and Turkey-Turkcell.

    The SEQ Analyst Solution helps carriers achieve excellent network performance, service quality, and user experience by transforming their way of network operation and maintenance (O&M), including:

    •shifting focus from traditional KPIs to customer experience

    •shifting from passive customer support to proactive customer experience assurance and retention

    •shifting from cost reduction and control to creating new values

    The SEQ Analyst solution adopts the service modeling and data visualization architecture, enabling it to discover the true customer experience. It provides accurate service models in the form of Counter > Key performance indicator (KPI)/Key quality indicator (KQI); enables multidimensional drilldown from KQIs or KPIs and analyzes the root causes of service failures based on the per-user signaling message flows, thereby ensuring fast fault location; monitors the KQIs and KPIs of VIP customers in real time, helping carriers identify VIP customers who are having poor service experience and identify the causes, ensuring the service experience of VIP customers. It uses the browser/server (B/S) architecture under which the carrier's network, service, and user data is displayed in various graphical forms such as tables, pie charts, and line charts, enabling visualization of the network, service, and customer experience quality.(PL/SQL-SybaseIQ-Aqua Data Studio-Hadoop-Dashboard)

    I am responsible all solution test activities and ensuring quality before release to customers.

  • Azerbaijan Azercell RBT Projects

    RBT Portal Customization Project that includes IVR, SMS, WAP, USSD and WEB channels.

  • Turkey AVEA (Ringa) RBT Project

    - Present

  • Turkey Turkcell (ÇalarkenDinlet) RBT Project

    - Present

    Manage and coordinate software testing lifecycle for RBT customization in IVR, SMS, WAP, USSD and WEB channels.

    See project
  • Network Operation for Commercial Airlines

    -

    Network Operations is an advanced product suite of digital solutions for commercial airlines designed to help manage and mitigate disruptions.
    Solutions within Network Operations can help reduce disruption costs for commercial airlines up to 20% with real-time disruption management and operational efficiency. This portfolio of products offers operations insights, recovery optimization and passenger protection to minimize the impact of delays and cancellations.
    The ultimate goals? To…

    Network Operations is an advanced product suite of digital solutions for commercial airlines designed to help manage and mitigate disruptions.
    Solutions within Network Operations can help reduce disruption costs for commercial airlines up to 20% with real-time disruption management and operational efficiency. This portfolio of products offers operations insights, recovery optimization and passenger protection to minimize the impact of delays and cancellations.
    The ultimate goals? To improve your customer’s experience with your airline and increase your profitability.

  • BKM Express Payment Project

    -

    Secure Payment Solution with BKM Express product

  • Ethiopia Ethio SDP PortalOne Project

    -

Languages

  • English

    Full professional proficiency

  • Turkish

    Native or bilingual proficiency

Recommendations received

More activity by Ethem Taha

View Ethem Taha’s full profile

  • See who you know in common
  • Get introduced
  • Contact Ethem Taha directly
Join to view full profile

Other similar profiles

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More

Add new skills with these courses