Diana Kaul

🎤🎸🤘🏻🚨 Latest from The Repute: "Crisis Comms Under the Microscope: Dave Grohl’s Approach" 🎤🎸🚨 In this edition, we take a real-time look at how rock legend Dave Grohl is handling the media fallout from his recent infidelity scandal. Using data-driven insights, we break down the New York Times' coverage of Grohl’s crisis communications strategy and analyze what worked—and what didn’t. https://bit.ly/3MIZy76 The analysis explores: - The effectiveness of proactively addressing scandals before they spiral - Why timing didn’t minimize media coverage as others have suggested - The nuanced balance between controlling the narrative and avoiding sensationalism Whether you’re dealing with a major PR issue or simply curious about how the media operates during high-profile scandals, this edition offers valuable lessons for managing your brand’s reputation. Read the full analysis and let me know what you think. I’d love to hear your thoughts! Have a great weekend everyone! Will Valentine Publisher, The Repute Founder and Principal, Valentine Advisors

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I don't often share news analysis, but a recent New Yorker piece by Nathan Heller on the 2024 election grabbed my attention. The big insight? We don't seek news anymore - it "rubs against us" through fragments across platforms. Think about your last major story: did anyone read the full announcement, or just catch pieces across social? Five crucial shifts: 📢 Ambient Presence: "It's about seeding the ambience of information... like minnows released individually into a pond, they will eventually school and spawn." 📰 National Media 2.0: Legacy media matters - not for readers, but as a launching pad for credibility that travels. 🎯 Events Evolved: Modern events exist "simply to set a vibe and keep certain broad suggestions" circulating. 🔍 Details Don't Always Travel: The article puts it bluntly: "Detail, even when it's available, doesn't travel widely after all. Big, sloppy notions do." 🌊 Platform Power: Success means maximizing presence where your audience naturally encounters information - where they're "rubbed by the news." 🔑 The Bottom Line: The new benchmark isn't about perfect messages. It's about creating an environment where your story lives naturally "in the wild." https://lnkd.in/eFBsUmSX

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Looking to make the case for a new DAM? Download our free guide to learn how to make the most compelling case to your leadership team! #DAM #Digitalassetmanagement

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Good read from Andy Kessler on the importance of supporting basic research for innovation: "It’s easy to fall off or be pushed off the leading edge. Faster productivity doesn’t just happen. Government shouldn’t pick winners and losers. Instead, productivity takes tireless scientists and engineers to experiment constantly with tiny improvements until the rest of us see what feels like huge gains in what we can do... Basic research of all types should be encouraged. Let many ideas flourish as industrial policy doesn’t work. Instead, success is like throwing spaghetti against the wall, seeing what sticks. In technology, this often takes place inside big companies. In pharma, it’s often government grants that drive basic research. Don’t DOGE it. We need both." https://lnkd.in/eVEjiVZf

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Pro PR Tip 💡 Build media connections and relationships before you need them. Disinformation is a growing problem and having reporters who already are on your side and know what you stand for is the best way to combat the Internet trolls - which seem to be everywhere (even in places you'd expect to be credible). It's much harder to get your commentary placed in the midst of disinformation if they've never heard of you before -- but if they've covered you before and trust you, they'll continue to trust you. Because while you can't totally avoid the dark side of the Internet - repeating your values publicly, prioritizing a positive message and stacking reporters who champion your work will always help you come out on top. 🔥 P.S. If you'd like more easy and actionable PR advice that is designed to help you get more media coverage right now (and just in time for the biggest PR season of the year!) make sure to subscribe to our monthly newsletter Fintech & Friends. #pr #pragency #publicrelations #startups #fintech #media

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Edit: I’m hosting a LinkedLive on the topic: https://lnkd.in/ecBufMU4 What themes will news org Technical.ly likely follow under a President Trump’s next term? Ours is a local newsroom so our team is following lots of those important local outcomes that relate to our beat on tech workforce, entrepreneurship and innovation. But national politics do have local outcomes. I am not a politics reporter but I do know a few things about our coverage of local economic strategy. Here are some themes well within our beat, including immigration, federal investment in advanced research and fiscal discipline. (*edit, In this video, I misspoke, not the “trade” deficit but the federal deficit, I apologize )

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💡 From the fediverse to the Kamala Harris election campaign, SEO, and more: Insights in FIR 425. In this episode of our For Immediate Release podcast, Shel Holtz, SCMP, and I explore six key topics that are shaping the future of business, communication, and technology: 🔹 Fediverse and Digital Sovereignty: We discuss the growing disillusionment with platforms like X and the potential for governments to establish their own instances on the fediverse to maintain digital sovereignty and control over public discourse. 🔹 The Decline of Individuality: A recent study shows a significant decline in people’s desire to stand out over the past 20 years, which has implications for society and how businesses engage with their audiences. 🔹 Corporate DEI Backlash: With growing political and social backlash against Diversity, Equity, and Inclusion (DEI) initiatives, some companies are scaling back their efforts. But are they abandoning these goals or just changing how they communicate them? 🔹 Impact of Disabling Social Media Comments: Research reveals that disabling comments on social media can harm the perception of influencers and public figures, making them appear less sincere and likeable. 🔹 Kamala Harris’s Gen Z Campaign Strategy: We delve into how Kamala Harris’s campaign successfully engages Gen Z voters by mastering platforms like TikTok and leveraging influencers to drive massive engagement. 🔹 AI and the Future of SEO: The rise of generative AI and concepts like 'zero-click search' are changing the SEO landscape, with new strategies needed to maintain visibility in an increasingly AI-driven search environment. 🔊 For a deeper dive, listen to episode 425 of the podcast - check out the full blog post with audio player here: ⬇️ #Podcast #BusinessTrends #AI #DEI #DigitalMarketing #SEO https://lnkd.in/eCM9mj9d

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This article from Columbia Journalism Review is fascinating, and an argument for the importance of a reputation management communication plan. There are volumes authored by PR pros advising against ignoring reporters inquiries, yet this article documents how frequently it happens. Throughout my career, I can count on one hand the number of times I have made a calculated decision not to respond to a media request, and 99.9% of the time it was after multiple engagements with a reporter who repeatedly misrepresented or distorted information (even if not intentionally). I suspect, more often than not, reporters get ghosted because the brand is caught off guard. They haven't planned how they will respond in a reputation crisis. Or haven't socialized the planned response with stakeholders. If the PR team is haggling with executives and lawyers on what to say or how to say it when the reporters' questions start rolling in, the opportunity to frame the narrative is quickly lost. Thanks for sharing the article Jennifer Johnson Avril! https://lnkd.in/gYmTA9CW

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Last week the Grayling US team kicked off the first installment of the Greater Washington Board of Trade's Coffee & Conversation series. Danny Strauss, Bob Conrad, Christine Lofgren and I shared insights on the impact of AI on organizational communications and how Generative AI is transforming the way businesses, government agencies, and philanthropies communicate with their audiences. Two takeaways to chew on: 1️⃣ How is your organization measuring and communicating the impact of AI on productivity? 2️⃣ How does the public perceive your organization’s use of AI, and what steps are being taken to manage this perception? 

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"Best Practices For Pitching In 2024, a cold outreach email probably isn’t going to suffice. With journalists receiving hundreds of email pitches daily, we must get creative to ensure our messages stand out." Read more at the Forbes article here: https://lnkd.in/e7PQGP53 #pr #mediarelations #pitches

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Good article on the value of original quality content and risks of GenAI’s generics & distortions today when AI volume is everywhere online. The image simulation is cool example!

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In the EOS Q2 Public Engagement Report, Owen Tutt and Will Farrell set out a framework to help investors evaluate company climate #transition plans, with four key principles to look for. #ESG #stewardship #climatechange #netzero https://bit.ly/4dI6Fbg

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Reflections on the U.S. Election Results As the results came in, with Donald Trump emerging as the winner, the 2024 U.S. election has underscored both the intensity of the democratic process and the power of communication in modern campaigns. For communication and PR professionals, this election offers significant insights into messaging, perception management, and the role of media in shaping public opinion. From targeted messaging and relentless social media engagement to mastering digital platforms and addressing diverse demographics, Trump’s campaign demonstrated a keen understanding of data-driven outreach and direct communication with his base. His ability to resonate with core supporters while sparking conversations across media channels highlights the importance of clear, consistent messaging, even in polarizing times. This election also reflects the power of authenticity in public perception. Regardless of political stance, Trump’s direct, unfiltered communication style continued to attract supporters, showcasing a trend where authenticity—perceived or real—can outweigh traditional political decorum. For brands and professionals, the key takeaway here is the power of knowing your audience and speaking directly to them, staying consistent, and harnessing the potential of data and digital platforms. The election results remind us of the need to remain agile, responsive, and mindful of public sentiment. As we digest these results, let’s consider how we can apply these lessons in our own fields to engage meaningfully and authentically with our audiences. #USElectionResults #CommunicationInsights #DataDrivenMarketing #AudienceEngagement

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The October monthly episode of our For Immediate Release podcast explores critical communication trends. Shel Holtz, SCMP, and I discuss six compelling topics, including Reddit's potential for crisis comms, the state of blogging in 2024, ethical concerns in celebrity news coverage, workplace connection challenges, and AI's impact across industries. In a blog post, I've set out some key takeaways that present opportunities for communicators, including leveraging Reddit for stakeholder engagement and preparing to guide organisations through AI adoption. Read more and listen now for valuable perspectives and insights on navigating today's complex communication landscape. https://lnkd.in/e5_CcMR2

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✨Substacks ✨ The "new" type of media that is taking the PR industry by storm. Our Media Practice has been investigating the rise of their popularity and what it means for our industry. Read my latest post where we analyze those findings, the Substack economy, and include takeaways from popular journalists Alex Kantrowitz and Alex Wilhelm about how Substacks have given them editorial freedom. What is your favorite Substack right now? #PR #substack #creatoreconomy #journalism

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On this week's #MetricMonday we're looking at sentiment, a tricky data point to come by, but an inherently critical one to understand #crisiscommunications challenges in real-time. First, let me say that NO algorithm or tool allows you to push a button and get a perfect sentiment analysis – it just doesn’t work that way (i.e. "cool" means something different to a fashion brand than it does to an HVAC company). However, in most cases, you can train tools to give you relevant directional data on sentiment based on publicly visible conversations. Once you have a well-trained monitoring tool in place, the granular approach to assessing individual posts matters a lot less than how you plan to use the data. Typically, I'm using sentiment data to: 👉 Determine the scale of an issue: While sentiment tells you the balance of negative, neutral and positive conversation, it can also showcase how much of each can impact your reputation. For example, if there are 10 product reviews on an item with 2M SKUs sold, does it matter that 6 of those reviews are negative? Perhaps, but it's worth noting how big or small an issue is relative to the conversation volume. 👉 Understand trends over time: Net sentiment is typically driven by events in a company's history. A positive net sentiment can change overnight on the whims of a bad newscycle. Analyzing sentiment before, during and after a critical issue will typically indicate whether the issue will persist or dissipate, helping you determine what the proper next steps might be. 👉 Understand topical relevance: Within all the comments and reposts are natural indicators of what topics are driving sentiment. The public will usually TELL you why they feel the way they do, and thus give you data on what the proper response might be, what channel to share it on, and how that statement might be received. Example: If your brand experiences a wave of negative comments on Instagram, does it make sense to issue a press release to tamp down the noise? Perhaps, but there's a case that it might not work based on where the conversation volume originated. If you’re planning to issue a response during a crisis that doesn’t include the trending keywords among negative responses, how might that message be received? Hard to say for sure but your odds of shifting the narrative are narrow without letting the data guide your hand. In all, sentiment is a great signifier of brand health, but as with all metrics, it's only a good tool if we use it to full capacity. And one more thing...can we not use neutral sentiment as a leading insight? It's perfectly fine to note that your audience isn't impassioned at a given moment, but neutral sentiment is easily the least impactful metric when facing a public issue. If it's all you have, shrink the data set and retrain your monitor based on influencer, channel type, publication or post type. There are insights there somewhere, sometimes you have to hunt for them.

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As eloquently put by Eleanor Hawkins in Axios Communicators, there's a recalibration happening as executives navigate how and when to address socio-political issues in the era of Trump 2.0. For corporate communicators, decisions about if, and how, to respond are going to be taking up a lot more of our time over the next four years, if past experience is any indication. Check out the full article at https://lnkd.in/eZCnfVNQ

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SPOILER ALERT 🚨🚨🚨 I don't think TikTok is going anywhere. But, the debate happening among policymakers makes for pretty good conversation. In my latest thought piece for H/Advisors Abernathy, I examined the newscycle to see how a potential #TikToK ban could play a big role in the 2024 election cycle, rankle #BigTech data collection and lay the groundwork for more #dataprivacy advocacy. https://bit.ly/T1kT0kban

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