Carolyn Healey
Santa Barbara, California, United States
2K followers
500+ connections
Articles by Carolyn
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Introverts are quiet, shy, and antisocial. The truth? Not at all. Here are 10 myths about introverts and the reality behind them. 1. All Introverts…
Introverts are quiet, shy, and antisocial. The truth? Not at all. Here are 10 myths about introverts and the reality behind them. 1. All Introverts…
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There’s a Hidden Cost of Poor Leadership.. (and it will make or break your team) When your best people leave quietly, They're screaming about…
There’s a Hidden Cost of Poor Leadership.. (and it will make or break your team) When your best people leave quietly, They're screaming about…
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Moments don’t last forever. But the memories you make will. In a world dominated by screens, it’s easy to forget what truly matters. Lost in the…
Moments don’t last forever. But the memories you make will. In a world dominated by screens, it’s easy to forget what truly matters. Lost in the…
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Experience
Education
Publications
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Lead Scoring: How It Fits in with Marketing Automation
https://www.serviceobjects.com/blog/lead-scoring-how-it-fits-in-with-marketing-automation/
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CRM, Marketing Automation and Data Quality
Service Objects
Do you use customer relationship management (CRM) and marketing automation platforms in your business? Or are you starting to dip your toe in the water and explore these tools? This blog post looks at how both of these systems work, their market trends, and how they are both fueled by the quality of your contact data.
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How Location Intelligence Benefits Your Business
Service Objects Blog
Today’s Location Intelligence works by marrying the benefits of geocoding and big data. It turns address data into exact latitude and longitude coordinates that frame information such as its census tract and usage, which in turn can be linked with associated data such as demographics, zoning, or spending patterns.
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Data Quality, AI, and the Future
Service Objects Blog
Experts and industry leaders agree that data quality is a potential roadblock for Artificial Intelligence (AI). Even a small amount of bad data can easily steer a machine learning algorithm wrong.
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Marketing Strategies for the New Digital Privacy Era
Service Objects Blog
Directives such as the European Union’s GDPR and ePrivacy regulations, along with other initiatives around the globe, are ushering in a new landscape of privacy protections. This environment is also providing a new marketing opportunity for savvy organizations.
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Online Fraud is Growing. What Can Your Business Do?
Service Objects Blog
Guarding against eCommerce fraud is a two-pronged effort: reducing online fraud itself and reducing revenue lost. For both of these issues, the key is implementing effective automated solutions.
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Data Quality and Customer Experience
Service Objects Blog
While some organizations still have a break/fix mentality about customer support, the very best organizations now view their customer contact operations as the strategic voice of the customer – and leverage customer engagement as a strategic asset.
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Data Quality and Compliance
Service Objects Blog
For most people, regulatory compliance sounds about as exciting as doing your taxes. And this is actually a pretty good analogy, because compliance and taxes are both obligations that won’t go away if you ignore them.
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Three Building Blocks to Global Data Protection Regulation (GDPR) Compliance
Service Objects Blog
For most organizations, GDPR compliance pivots around three fundamental building blocks: consent management, data protection, and data quality.
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The Cost of Incomplete Leads to Your Business
Service Objects
The lifeblood of any marketing operation is its lead generation efforts. And sadly, many of these leads aren’t real - according to industry figures, as much as 25% of your contact data is bad from the start, and from there 70% of it goes bad every year as jobs, roles and contact information changes.
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Why Data Quality is Key to the Sales and Marketing Relationship
Service Objects
Both Sales and Marketing teams are linked to a common shared goal, and often frustrate each other when these goals don’t happen as planned. And very often, the culprit is data quality.
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The Role of a Chief Data Officer
Service Objects Blog
Nearly two-thirds of CIOs want to hire Chief Data Officers (CDO) over the next year. Why is this dramatic transformation taking place, and what does it mean for you and your organization?
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The Importance of Data Accuracy in Machine Learning
Service Objects Blog
Since machine learning is fed by large amounts of data, its benefits can quickly fall apart when this data isn’t accurate.
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Use the Net Promoter Score to Ensure You Get a Good Customer Experience
Service Objects Blog
Before you buy a product or service from a company – particularly one you may need customer support from – be sure to do some research and find out their Net Promoter Score (NPS). NPS is a metric that captures a company’s customer feedback and provides a numeric value of its brand loyalty.
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SupportIndustry.com Weekly Newsletter
Carolyn Healey
SupportIndustry.com provides senior-level service and support professionals with resources related to improving their customer service operations.
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75% of people have a fear of public speaking. Follow these tips to be a great speaker: Sharing the top 10 tips from the world's best speakers: 1…
75% of people have a fear of public speaking. Follow these tips to be a great speaker: Sharing the top 10 tips from the world's best speakers: 1…
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If you’re feeling out of balance today It may be time to reframe how you spend your time. The 8+8+8 Rule offers a simple yet powerful framework: 🕒…
If you’re feeling out of balance today It may be time to reframe how you spend your time. The 8+8+8 Rule offers a simple yet powerful framework: 🕒…
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Who do we really spend our time with in life? 6 graphs to transform your mindset As we go through life, our relationships evolve with time. Older…
Who do we really spend our time with in life? 6 graphs to transform your mindset As we go through life, our relationships evolve with time. Older…
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