Carolyn Healey

Carolyn Healey

Santa Barbara, California, United States
2K followers 500+ connections

Articles by Carolyn

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Experience

Education

  • University of San Diego Graphic
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    Course Certificates Completed

    - Prompt Engineering for ChatGPT
    - ChatGPT Advanced Data Analysis
    - Trustworthy Generative AI

Publications

  • Lead Scoring: How It Fits in with Marketing Automation

    https://www.serviceobjects.com/blog/lead-scoring-how-it-fits-in-with-marketing-automation/

  • CRM, Marketing Automation and Data Quality

    Service Objects

    Do you use customer relationship management (CRM) and marketing automation platforms in your business? Or are you starting to dip your toe in the water and explore these tools? This blog post looks at how both of these systems work, their market trends, and how they are both fueled by the quality of your contact data.

    See publication
  • How Location Intelligence Benefits Your Business

    Service Objects Blog

    Today’s Location Intelligence works by marrying the benefits of geocoding and big data. It turns address data into exact latitude and longitude coordinates that frame information such as its census tract and usage, which in turn can be linked with associated data such as demographics, zoning, or spending patterns.

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  • Data Quality, AI, and the Future

    Service Objects Blog

    Experts and industry leaders agree that data quality is a potential roadblock for Artificial Intelligence (AI). Even a small amount of bad data can easily steer a machine learning algorithm wrong.

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  • Marketing Strategies for the New Digital Privacy Era

    Service Objects Blog

    Directives such as the European Union’s GDPR and ePrivacy regulations, along with other initiatives around the globe, are ushering in a new landscape of privacy protections. This environment is also providing a new marketing opportunity for savvy organizations.

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  • Online Fraud is Growing. What Can Your Business Do?

    Service Objects Blog

    Guarding against eCommerce fraud is a two-pronged effort: reducing online fraud itself and reducing revenue lost. For both of these issues, the key is implementing effective automated solutions.

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  • Data Quality and Customer Experience

    Service Objects Blog

    While some organizations still have a break/fix mentality about customer support, the very best organizations now view their customer contact operations as the strategic voice of the customer – and leverage customer engagement as a strategic asset.

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  • Data Quality and Compliance

    Service Objects Blog

    For most people, regulatory compliance sounds about as exciting as doing your taxes. And this is actually a pretty good analogy, because compliance and taxes are both obligations that won’t go away if you ignore them.

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  • Three Building Blocks to Global Data Protection Regulation (GDPR) Compliance

    Service Objects Blog

    For most organizations, GDPR compliance pivots around three fundamental building blocks: consent management, data protection, and data quality.

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  • The Cost of Incomplete Leads to Your Business

    Service Objects

    The lifeblood of any marketing operation is its lead generation efforts. And sadly, many of these leads aren’t real - according to industry figures, as much as 25% of your contact data is bad from the start, and from there 70% of it goes bad every year as jobs, roles and contact information changes.

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  • Why Data Quality is Key to the Sales and Marketing Relationship

    Service Objects

    Both Sales and Marketing teams are linked to a common shared goal, and often frustrate each other when these goals don’t happen as planned. And very often, the culprit is data quality.

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  • The Role of a Chief Data Officer

    Service Objects Blog

    Nearly two-thirds of CIOs want to hire Chief Data Officers (CDO) over the next year. Why is this dramatic transformation taking place, and what does it mean for you and your organization?

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  • The Importance of Data Accuracy in Machine Learning

    Service Objects Blog

    Since machine learning is fed by large amounts of data, its benefits can quickly fall apart when this data isn’t accurate.

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  • Use the Net Promoter Score to Ensure You Get a Good Customer Experience

    Service Objects Blog

    Before you buy a product or service from a company – particularly one you may need customer support from – be sure to do some research and find out their Net Promoter Score (NPS). NPS is a metric that captures a company’s customer feedback and provides a numeric value of its brand loyalty.

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  • SupportIndustry.com Weekly Newsletter

    Carolyn Healey

    SupportIndustry.com provides senior-level service and support professionals with resources related to improving their customer service operations.

    See publication

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