Carlos Terra

Carlos Terra

Atlanta, Georgia, United States
5K followers 500+ connections

About

Over 25 years of experience in Operations Leadership and Operations Transformation, I…

Contributions

Activity

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Experience

  • Orange Business Graphic

    Orange Business

    Atlanta, Georgia, United States

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    Grande Atlanta e Região, Estados Unidos

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    Brazil

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Education

  • Harvard Online Graphic

    HarvardX

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    Approved with honor. Final course exame about Coaching (grade 10)

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    International Program completed in France to develop new Global Leaders for Orange Group.

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Licenses & Certifications

Projects

  • Brazil Major Service Center Deployment

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    Managed the implementation of a new operations center (about 200 jobs with a technical background in telecommunications, knowledge of English and Spanish), Orange Business Services in Petropolis, managing investment of 1.4 million euros (CAPEX). Management of internal and external stakeholders, City Hall, universities and other players in Petrópolis city developing actions to improve infrastructure (lighting, access, transport, etc..) And adequacy of university courses and language training…

    Managed the implementation of a new operations center (about 200 jobs with a technical background in telecommunications, knowledge of English and Spanish), Orange Business Services in Petropolis, managing investment of 1.4 million euros (CAPEX). Management of internal and external stakeholders, City Hall, universities and other players in Petrópolis city developing actions to improve infrastructure (lighting, access, transport, etc..) And adequacy of university courses and language training offered in the city to hand-labor required for the new support center in Petropolis

    Link to http://www.orange-business.tv/en/2010/10/mauro-cruzeiro-on-the-customer-service-center-in-brazil.html

    See project

Honors & Awards

  • Alta Gestão Award

    Alta Gestao

    Alta Gestão is composed of a select group of C-Level business executives from the most highly regarded companies and institutions. http://altagestao.com/en-index.html

  • Cultural Ambassador

    Divine Academie Française des Arts Lettres et Culture

    Élevé à la Dignité D´Ambassaeur

Languages

  • English

    Full professional proficiency

  • Spanish

    Full professional proficiency

  • French

    Full professional proficiency

  • Portuguese

    Native or bilingual proficiency

Organizations

  • Renaissance Executive Forums

    Member

    - Present

    A membership organization who, through our local Business Partners, invite qualified top executives to participate in their process. An organization whose focus is the "Top Executive".

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