“Ashvin is so good at what he does, that I classify him in the rare category of people that if he were to leave I would question my own role with the company. His Emotional Leadership and Emotional Intelligence are off the charts, and he combines that with a detailed operational knowledge of how to deliver outcomes and customer success for clients both personally and via the team he manages. A thought leader in the industry, he is the ultimate partner to me as a revenue leader. If I were starting a leadership team, he would be one of the first people I would include. He lives our principles of "human first" in business and constantly delivers results. I consider it a privilege to work with him.”
Ashvin Vaidyanathan
San Francisco, California, United States
11K followers
500+ connections
About
15+ years of leadership roles in marketing, customer success and business development…
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As I reflect on 2024, I am filled with pride and gratitude. Leading the GTM, Strategy & Operations team at SAP is an incredible privilege, and this…
As I reflect on 2024, I am filled with pride and gratitude. Leading the GTM, Strategy & Operations team at SAP is an incredible privilege, and this…
Liked by Ashvin Vaidyanathan
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✨ Día 2️⃣1️⃣ del Calendario de Adviento de GenCS 🎄 📚 Daniel Martin nos recomienda: ‘The Customer Success Professional’s Handbook’ de Ashvin…
✨ Día 2️⃣1️⃣ del Calendario de Adviento de GenCS 🎄 📚 Daniel Martin nos recomienda: ‘The Customer Success Professional’s Handbook’ de Ashvin…
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2024 will forever stand-out because I added "mom" to my identity and "working parent" to my resume! While reflecting on the year, I realized it has…
2024 will forever stand-out because I added "mom" to my identity and "working parent" to my resume! While reflecting on the year, I realized it has…
Liked by Ashvin Vaidyanathan
Experience
Education
Publications
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The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers―While Driving Growth For Your Company
Wiley
The Customer Success Professional has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success…
The Customer Success Professional has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Professionals are committed to delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now.
The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practitioners for practitioners.Other authorsSee publication
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I’m incredibly grateful to be recognized as one of the Top 100 Product Marketing Influencers for 2024 by the Product Marketing Alliance. It’s an…
I’m incredibly grateful to be recognized as one of the Top 100 Product Marketing Influencers for 2024 by the Product Marketing Alliance. It’s an…
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It's "refresh inbox" season over here this week, so I'm spending some time reflecting on the past year - what a year it's been! 😁 I started this…
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We're excited to announce the appointment of Nirupam Sinha as Heidrick & Struggles' Chief Financial Officer, effective January 6, 2025. Nirupam…
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I’m not used to getting a lot of compliments on my fashion choices, but this Pac-Man sweater has been a big hit. I’m soaking it up while I can until…
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I had the privilege of joining a top tier group of Bank of America executives to talk about how women can ignite their careers. Heather Nguyen Poppy…
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November brought clarity and positive momentum to the markets, with the presidential election and a Fed rate cut setting the stage for an exciting…
November brought clarity and positive momentum to the markets, with the presidential election and a Fed rate cut setting the stage for an exciting…
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So excited to be joining this amazing team for this amazing opportunity at Gainsight 🎉 the best gift of my holiday season by far! 🎁 We're shaping…
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Another leadership offsite in the books, and it left me with a powerful reminder: the value of bringing 𝗲𝘅𝘁𝗲𝗿𝗻𝗮𝗹 𝘃𝗼𝗶𝗰𝗲𝘀. Offsites are…
Another leadership offsite in the books, and it left me with a powerful reminder: the value of bringing 𝗲𝘅𝘁𝗲𝗿𝗻𝗮𝗹 𝘃𝗼𝗶𝗰𝗲𝘀. Offsites are…
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Great talk on the story so far in #AI from one of OpenAI's cofounders (Ilya S.). The GenAI wave is quite new and its tempting to think that the…
Great talk on the story so far in #AI from one of OpenAI's cofounders (Ilya S.). The GenAI wave is quite new and its tempting to think that the…
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🚀 BIG DAY🚀 Cofactr has officially raised our #seriesA lead by Bain Capital Ventures! We are excited about the opportunity this investment affords…
🚀 BIG DAY🚀 Cofactr has officially raised our #seriesA lead by Bain Capital Ventures! We are excited about the opportunity this investment affords…
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Thankful for my awesome team and our fancy photog, Meghan, making sure we got the best lighting :) Not pictured: Diego Beas, our Culture Champ and…
Thankful for my awesome team and our fancy photog, Meghan, making sure we got the best lighting :) Not pictured: Diego Beas, our Culture Champ and…
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