Contributions
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What are the most effective ways to use guest satisfaction data for hospitality management?
Guest satisfaction data and feedback is also a window into personalization. People will tend to provide feedback when it was a deeply personal experience, good or bad. In addition to the usual metrics and processes noted earlier, there should be a team member that is looking at this feedback through the lense of experience and personalization. This will allow for fast recovery if a negative experience or refined guest experience and curation by adopting positive feedback and building upon it.
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What is the best way to answer questions about salary expectations in a hospitality management interview?
One area I have found particularly useful is to approach this conversation from a position of strength through demonstrable examples of value creation. This necessarily means going into a salary discussion having prepared through the real actions and outcomes that can be easily understood and valued. Bring candid feedback from the impact you had on guest experience, process improvement, performance metrics, or positive impact on your fellow colleagues.
Activity
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https://lnkd.in/e-hTgU7b
https://lnkd.in/e-hTgU7b
Liked by Andrew Miele
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What an exciting year it has been traversing the globe in support of branded residences.. It’s a small world and it’s even smaller in our industry,…
What an exciting year it has been traversing the globe in support of branded residences.. It’s a small world and it’s even smaller in our industry,…
Liked by Andrew Miele
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Most important hack to power up you brain and peak performance! In our hyper-connected world, most of us instinctively reach for our phones within…
Most important hack to power up you brain and peak performance! In our hyper-connected world, most of us instinctively reach for our phones within…
Liked by Andrew Miele
Experience
Education
Licenses & Certifications
Publications
Honors & Awards
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LinkedIn Next Wave: Top Professionals 35 and Under
LinkedIn
Selected as one of 150 top professionals 35 and under by LinkenIn for the their inaugural Next Wave list.
See the complete list here:
https://lists.linkedin.com/2015/next-wave?trk=li_corpblog_corp_danroth_linkedinnextwave
Food & Leisure Category where you can find me:
https://lists.linkedin.com/2015/next-wave/leisure?trk=ranking-overview-b-ind -
Distinguished Alumni Award
Niagara College, Canada
During the 2015 convocation ceremonies on June 18, Niagara College presented me with the Distinguished Alumni Award.
I was also invited to give the convocation address to graduates from the following programs:
Bachelor of Applied Business - Hospitality Operations Management (Co-op)
Business Administration - Professional Golf Management (Co-op)
Esthetician
Event Management
Hospitality and Tourism Management
Hospitality Management - Hotel and Restaurant
Sport…During the 2015 convocation ceremonies on June 18, Niagara College presented me with the Distinguished Alumni Award.
I was also invited to give the convocation address to graduates from the following programs:
Bachelor of Applied Business - Hospitality Operations Management (Co-op)
Business Administration - Professional Golf Management (Co-op)
Esthetician
Event Management
Hospitality and Tourism Management
Hospitality Management - Hotel and Restaurant
Sport Administration
Sport Management
Tourism Management - Business Development (Co-op) -
Top 30 Under 30
Ontario Hostelry Institute
Organizations
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International Living Future Institute
Professional Member
- PresentThe International Living Future Institute’s mission is to lead the transformation toward a civilization that is socially just, culturally rich, and ecologically restorative. We are premised on the belief that providing a compelling vision for the future is a fundamental requirement for reconciling humanity’s relationship with the natural world.
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The International Ecotourism Society
Member
- PresentThe International Ecotourism Society (TIES) is a nonprofit organization dedicated to promoting ecotourism. Founded in 1990, TIES has been on the forefront of the development of ecotourism, providing guidelines and standards, training, technical assistance, and educational resources. TIES’ global network of ecotourism professionals and travelers is leading the efforts to make tourism a viable tool for conservation, protection of bio-cultural diversity, and sustainable community development.
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Wellbeing Economy Alliance
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- Presenthttps://wellbeingeconomy.org/
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GRI Club
Global Committee on Sustainable Hospitality
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Americas Society / Council of the Americas
Young Professional Association
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Organic Farmers Association
Supporter Member
- PresentIn 2016 farmers from across the country came together to launch the Organic Farmers Association (OFA) to unite organic farmers for a better future together. Rodale Institute supports this initiative as fiscal sponsor and partner with OFA’s farmer leadership. The mission of OFA is to provide a strong and unified national voice for domestic certified organic producers. With the purpose to build and support a farmer-led national organic farmer movement and national policy platform by: developing…
In 2016 farmers from across the country came together to launch the Organic Farmers Association (OFA) to unite organic farmers for a better future together. Rodale Institute supports this initiative as fiscal sponsor and partner with OFA’s farmer leadership. The mission of OFA is to provide a strong and unified national voice for domestic certified organic producers. With the purpose to build and support a farmer-led national organic farmer movement and national policy platform by: developing and advocating policies that benefit organic farmers¹; strengthening and supporting the capacity of organic farmers and farm organizations; and supporting collaboration and leadership among state, regional and national organic farmer organizations.
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Big Brothers Big Sisters Miami
Big Brother
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Urban Land Institue
Young Leader - South East Florida/Caribbean Chapter
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HVS Caribbean - Human Resources Development Task Force
Task Force Member
- PresentLead by HVS Caribbean, in conjunction with their annual Caribbean Hotel Investment Conference and Operations Summit in the Bahamas. The task force consists of ten industry leaders working in the Caribbean, tasked with the goal of finding ways to improve on the service standards in the region to regain and maintain market share by providing and delivering quality service demanded and expected by visitors. Additionally, greater emphasis towards increasing and improving on the current applicant…
Lead by HVS Caribbean, in conjunction with their annual Caribbean Hotel Investment Conference and Operations Summit in the Bahamas. The task force consists of ten industry leaders working in the Caribbean, tasked with the goal of finding ways to improve on the service standards in the region to regain and maintain market share by providing and delivering quality service demanded and expected by visitors. Additionally, greater emphasis towards increasing and improving on the current applicant pool of hospitality and tourism workers throughout the region in order to meet expected growth of tourism.
More activity by Andrew
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I am thrilled to announce that Auberge will welcome its first Swiss destination, The Woodward, to its portfolio of one-of-a-kind resorts as of…
I am thrilled to announce that Auberge will welcome its first Swiss destination, The Woodward, to its portfolio of one-of-a-kind resorts as of…
Liked by Andrew Miele
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I am delighted to announce that we have signed an option to welcome two of Europe’s great heritage hotels to the Mandarin Oriental family from early…
I am delighted to announce that we have signed an option to welcome two of Europe’s great heritage hotels to the Mandarin Oriental family from early…
Liked by Andrew Miele
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Stonebridge Companies has appointed Marco Selva as its SVP, of business development & operations, luxury & lifestyle. #HotelBusiness #hotels…
Stonebridge Companies has appointed Marco Selva as its SVP, of business development & operations, luxury & lifestyle. #HotelBusiness #hotels…
Liked by Andrew Miele
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Skift debuted its 2025 Megatrends today! I wrote a couple I'm proud of, but I'd rather call out one by Colin N., one of the sharpest travel industry…
Skift debuted its 2025 Megatrends today! I wrote a couple I'm proud of, but I'd rather call out one by Colin N., one of the sharpest travel industry…
Liked by Andrew Miele
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Grab your ski boots, Deer Valley here we come! Many years in the making... Sheila Farahpour; Extell
Grab your ski boots, Deer Valley here we come! Many years in the making... Sheila Farahpour; Extell
Liked by Andrew Miele
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Yesterday, I had the pleasure of unveiling our collaboration with #ELIESAAB and lighting our magnificent new Christmas tree installations at One&Only…
Yesterday, I had the pleasure of unveiling our collaboration with #ELIESAAB and lighting our magnificent new Christmas tree installations at One&Only…
Liked by Andrew Miele
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Revelstoke has always been one of my favourite mountain towns and we’re thrilled to bringing something unique to the destination with Cabot…
Revelstoke has always been one of my favourite mountain towns and we’re thrilled to bringing something unique to the destination with Cabot…
Liked by Andrew Miele
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Last Friday marked my final day at Proper Hospitality. While this transition was unexpected, I’m deeply grateful for the time I’ve spent helping to…
Last Friday marked my final day at Proper Hospitality. While this transition was unexpected, I’m deeply grateful for the time I’ve spent helping to…
Liked by Andrew Miele
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Last week, we visited the #AMAALA site, and the progress is incredible. Watching this vision come to life—where wellness, health, lifestyle, sports…
Last week, we visited the #AMAALA site, and the progress is incredible. Watching this vision come to life—where wellness, health, lifestyle, sports…
Liked by Andrew Miele
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“At the recent Global Wellness Summit, I had the privilege of speaking with Neil Jacobs, CEO of Six Senses Hotels Resorts Spas. When I asked him for…
“At the recent Global Wellness Summit, I had the privilege of speaking with Neil Jacobs, CEO of Six Senses Hotels Resorts Spas. When I asked him for…
Liked by Andrew Miele
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