Alonzo Somerville

Did You Know 70% of Travelers’ Time on Vrbo is Spent on Photos? Uncover a straightforward tip to enhance your vacation rental photos and attract more attention to your listings. Simple changes can significantly impact your bookings. Check out this valuable advice!

15

2 Comments

Exploring the Luxe Life: Club Level vs. Butler Level at Sandals Resorts 🌴 Why Upgrade? When it comes to luxury vacations, the details make all the difference. At Sandals All-Inclusive Resorts, guests have the option to elevate their stay by choosing between Club Level and Butler Level services—each offering unique benefits tailored to enhance your getaway. Here’s what you need to know: 1. Club Level Comfort: Designed for those who seek an enhanced vacation experience, Club Level offers exclusive access to a dedicated lounge, preferred room locations, and concierge services to help with reservations and local recommendations. It’s perfect for travelers who appreciate an extra touch of convenience and personalized service without going full luxe. 2. Ultimate Indulgence: Butler Level: For the ultimate in luxury and personalized service, the Butler Level is unmatched. Certified by the Guild of Professional English Butlers, your butler attends to every detail of your stay. From unpacking your bags to preparing your room with your favorite beverages and arranging private dinners, butler service means experiencing a bespoke vacation where your every need is anticipated. 🥂 Why Upgrade? The choice between Club Level and Butler Level depends on what type of experience you’re looking for. If you enjoy mingling with other guests and prefer a bit of pampering without being overly indulgent, Club Level is ideal. However, if you're celebrating a special occasion or simply want to indulge in the pinnacle of luxury and personalized service, then Butler Level is the way to go. Elevate your vacation and ensure it's not just a getaway but an unforgettable experience. #LuxuryTravel #AllInclusive #SandalsResorts #TravelUpgrade 🌟 Ready to transform your holiday into an extra-special event? Contact us to find out more about vacationing at Sandals with Club Level or Butler Level service!

1

Moneesh Arora, CEO of Unifocus , and Glenn Haussman discuss the intersection of hospitality and technology during last week’s HITEC. They delve into the complexities of industry consolidation, the strategic selection of tech partnerships, and the importance of aligning technology with the core mission of providing exceptional guest experiences. Moneesh emphasizes the need for hoteliers to focus on a few key tech providers that integrate well, rather than getting lost in myriad options. They also explore the role of AI and machine learning in enhancing operations without losing sight of the human element that defines hospitality. Tune in for insights on making technology work for you, not against you, in the ever-evolving landscape of hospitality. #HITEC #HospitalityTech #GuestExperience #AIinHospitality #HotelIndustry

10

1 Comment

Did you know that hiring an event professional to source and secure your hotels and meeting spaces can be of little or no cost to you, the event host? It's crucial to partner with someone who specializes in hotel contract negotiations to mitigate event-related risks. At ASPIRE Event Management LLC, we negotiate on your behalf to reduce risks, boost revenues through concessions, and plan for contingencies to avoid unnecessary expenses. We'll start your event planning journey with complete peace of mind. Check out this recent article by Skift about the potential disruptions to meetings and events. https://lnkd.in/giWjYGWa

5

Join Anthony and Glenn as they explore cutting-edge hotel operations innovations: • Reinventing outdated practices in hotel operations • Challenges and evolution of business centers • Enhancing guest experiences through local amenity recommendations • Special guest Steven Blidner from TTI Technologies unveils revolutionary new uses for guest service terminals such as Integrating local insights seamlessly into hotel operations • And how the pivotal role of technology is streamlining hotel management 🔍 For a deep dive into transforming hospitality and more exclusive insights, watch this and more interviews at NoVacancyNews.com! 🚀 #HospitalityInnovation #HotelOperations #GuestExperience #NoVacancyLive

17

1 Comment

Sharing knowledge is the most valuable gift you can offer to yourself and others. #hospitality #growth #buildingcoachingcultures #coaching

3

Meet your guest at the right time, place, and channel 📧📱 Why it matters: Research indicates that guests have distinct channel preferences throughout their journey. As shown below, email reigns supreme, offering a personalized touch and essential information ✔️ Prior to the guest’s stay: Let's focus on the crucial period before guests arrive, where anticipation is high, and preparation is key. During this phase, we understand the power of email and its ability to guide and reassure the guest every step of the way 🏨 To learn more - book a personal demo: https://lnkd.in/evqbkVEq

16

2 Comments

Impact of proper live entertainment and special events programming: At casino resorts, cruise lines, theme parks, and luxury resorts, live entertainment isn't just an added perk—it’s a strategic cornerstone of guest experience, sales, and marketing. A well-crafted entertainment and special event program weaves engagement into a guest's journey, leaving a lasting impression that fuels revenue and loyalty. Here’s why strategic entertainment programming is essential: -Guest Experience: Live shows, immersive attractions, and unique events elevate the guest experience, turning a good stay into an unforgettable one. Guests don’t just visit, they become part of the story. -Revenue Growth: Entertainment drives more than ticket sales. It increases casino traffic, F&B revenue, retail purchases, and future bookings as guests share their extraordinary moments. -Brand Loyalty: Exceptional entertainment creates emotional connections. Guests leave with memories and a deeper attachment to your brand, boosting the loyalty index and positive reviews. When done right, entertainment becomes a powerful driver of growth, setting the stage for continued success. A full-year activation calendar is essential—365 days of strategically designed special events. Success comes from consistently filling your venue, not just during peak months. More is more in entertainment and special events! Looking for a leader to craft visionary strategies that energize your guests and maximize your resort's potential? Let’s connect! #LiveEntertainment #GuestExperience #CasinoResorts #LuxuryResorts #Attractions #ImmersiveEntertainment #HospitalityLeadership

5

AI is revolutionizing the hospitality industry by transforming hotel operations and finances. From dynamic pricing strategies that boost RevPAR by 15% to AI-driven smart building management cutting energy costs by 30%, the impact is profound. Hotels are leveraging AI to enhance personalized marketing, streamline staffing, and even automate customer service, all while improving guest experiences and bottom lines. The future of hospitality is AI-driven, and those who embrace it will lead the way in this new era of efficiency and personalization. For more insights, check out Are Morch's article on the financial impact of AI in hotels. #AIinHospitality #HotelTech #HospitalityInnovation #AIRevolution #Hotels

2

🌟 Unlock the Power of Diversification in Your Hotel Portfolio! 🌍   In our latest white paper, “Building a Strong Hotel Portfolio: The Art of Diversification & Brand Selection,” we discuss how a diverse portfolio can enhance market stability, boost revenue, and improve guest loyalty.   ✨ Key Insights: Stability: A varied portfolio shields against economic downturns. Revenue: Different brands attract diverse guests, increasing overall income. Loyalty: Consistent experiences across properties foster trust and repeat bookings.   Discover how partnering with Wyndham Hotels & Resorts can simplify operations and optimise performance for your hotel business.   📖 Read the full white paper here: https://lnkd.in/dm3eamWx   #WyndhamHotels #Hospitality #Diversification #HotelManagement #wyndhamhotelsemea #mywyndham #hospitalityindustry #growth #diverseportfolio

37

2 Comments

The average US hotel room daily rate is $145. But our (rooms) often see $1700/night bookings. Why? This is the simple formula we use to build couples stays that go for as high as $3500/weekend. 𝙎𝙝𝙖𝙧𝙖𝙗𝙞𝙡𝙞𝙩𝙮 + 𝙀𝙭𝙥𝙚𝙘𝙩𝙖𝙩𝙞𝙤𝙣𝙨 𝙎𝙝𝙖𝙧𝙖𝙗𝙞𝙡𝙞𝙩𝙮 Our Instagram posts have reached over 5m accounts in the last 90 days with almost 200,000 shares! Can we create shareable content with : -the space -the design -the experience 𝙀𝙭𝙥𝙚𝙘𝙩𝙖𝙩𝙞𝙤𝙣𝙨 Is the experience in line with the content? Will the experience meet their expectations: -design -customer collaboration We can’t shoot world-class content only to have guests showing up to a Motel 6. The consequence of obsessing over these 2 ideas, 𝙎𝙝𝙖𝙧𝙖𝙗𝙞𝙡𝙞𝙩𝙮 + 𝙀𝙭𝙥𝙚𝙘𝙩𝙖𝙩𝙞𝙤𝙣𝙨, is that we seek: -the best land -the best views -the best design -the best architect -the most collaborative experience Thus delivering on both 𝙎𝙝𝙖𝙧𝙖𝙗𝙞𝙡𝙞𝙩𝙮 + 𝙀𝙭𝙥𝙚𝙘𝙩𝙖𝙩𝙞𝙤𝙣𝙨 Follow for more

75

13 Comments

"The rapidly evolving and expanding discipline of commercial strategy in the hospitality industry is rife with opportunities to extend to areas beyond simply hotel rooms," says Dan Skodol, CRME. Check out the latest on event space KPIs to help you drive success. #eventspaceKPI's #eventspaceoptimization #revenueoptimization #commercialstrategy

10

You know what’s more expensive than upgrading your hotel systems? Maintaining outdated ones. I had a chat with a hotel manager recently. He was proud of his “legacy” system that’s been in place for over a decade. But when I asked about wait times for guest check-ins, the clunky interface, and the amount of manual work needed... It was like watching someone justify a flip phone in 2024. Here’s the real cost of clinging to old tech: 1. Lost revenue from frustrated guests who won’t return. 2. Overworked staff trying to make it function. 3. Missed opportunities to upsell or cross-sell. You might think you're saving money by not investing in modern systems, but what you’re really doing is hemorrhaging profits each day. Don’t let nostalgia keep your business from thriving. The longer you wait, the deeper the hole you dig. What outdated system do you need to let go of today?

2

🌟 Maximizing Efficiency in Motel Management 🌟 Running a successful motel requires a blend of strategic planning, efficient operations, and excellent customer service. As a motel relief manager and consultant, I've seen firsthand the impact that small changes can make on overall efficiency and guest satisfaction. Here are some key strategies for enhancing your motel management: Streamlined Check-In and Check-Out Processes: Implementing online check-in and check-out options can reduce wait times and improve the guest experience. Automated systems can also help keep track of room availability in real-time. Effective Staff Training: Regular training sessions ensure that staff are well-versed in customer service and operational procedures. Empowering employees to handle issues independently can lead to quicker resolutions and happier guests. Maintenance Management: Preventative maintenance schedules help avoid unexpected breakdowns and ensure everything runs smoothly. Regular room inspections can identify minor issues before they become major problems. Revenue Management: Utilizing dynamic pricing strategies can optimize room rates based on demand, ensuring maximum occupancy and revenue. Monitoring competitors and adjusting prices accordingly can keep your motel competitive. Guest Feedback and Engagement: Actively seeking and responding to guest feedback can help identify areas for improvement and show guests that their opinions are valued. Engaging with guests through social media and email newsletters can build a loyal customer base. Technology Integration and Smart Appliances: Investing in a Property Management System (PMS) can streamline operations, from booking to billing. Integrating with Online Travel Agencies (OTAs) can expand your reach and attract more guests. Smart appliances, such as keyless entry systems, smart thermostats, and automated lighting, can enhance the guest experience and reduce operational costs. Implementing IoT devices for predictive maintenance can help prevent equipment failures and reduce downtime. By focusing on these areas, motel managers can enhance operational efficiency, boost guest satisfaction, and ultimately improve profitability. What strategies have you found effective in your motel management journey? Share your experiences below! 👇 #MotelManagement #HospitalityIndustry #CustomerService #Efficiency #PropertyManagement #TravelIndustry #HotelManagement #betterresultsbetterbusiness #goodtogreat

1

💡 CONTENT = REVENUE 💰 Local content isn’t just about showcasing your destination—it’s the secret weapon to drive revenue at every stage of the guest journey. How so? Here’s our simple three-step method: Engage → Capture → Convert. 🤝 Engage guests with curated local experiences—dining, music, shows, tours, events, activities, and exclusive perks. 📸 Capture guests' interest and intent data—first-party and zero-party (shoutout to yaminah mayta for introducing this term to me). 💰 Convert insights into actions that drive revenue: + Before the stay: Personalize amenity upsells and packages. + During the stay: Earn 15% commissions on curated local experiences. + After the stay: Boost loyalty with direct booking incentives at portfolio properties. Sounds simple, right? But here’s the catch: 🚫 Keeping real-time local content up to date is a daunting task—Ain’t nobody got time for that! 🚫 Even if your website features great local content, chances are the browsing data isn’t being linked to guest profiles. 🚫 It’s impossible to personalize upsell and cross-sell campaigns without data. At Tongo, we do the difficult things for you: ✅ Content Management as a Service (things to do, done for you). ✅ Data Capture as a Service. ✅ Personalized Messaging as a Service. Are you leveraging local content to capture guest data and drive revenue? If not, let’s chat! 👉 Book a 30-minute call and see how local content can be a game-changer for your hotel or portfolio strategy. #HotelRevenue #RevenueGrowth #TravelMarketing #BrandLoyalty #ContentMarketing #HotelMarketing #HospitalityTech #TravelInnovation #GuestExperience #HospitalityTech #GuestExperience #GuestApp

6

4 Comments