Articles by Alex
Activity
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🚀 We're growing our National Strategic Partners team, looking for experienced professionals to join us as National Account Manager and Northeast…
🚀 We're growing our National Strategic Partners team, looking for experienced professionals to join us as National Account Manager and Northeast…
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As we approach 2025, the December Braintrust brings you the latest tech updates from our Sales Engineers. Highlights include the VMware Roundtable…
As we approach 2025, the December Braintrust brings you the latest tech updates from our Sales Engineers. Highlights include the VMware Roundtable…
Liked by Alex Danyluk
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Oleksandr Usyk defeated Tyson Fury in the rematch! It was an intense fight! We are proud of our ambassador. Congratulations on the victory!
Oleksandr Usyk defeated Tyson Fury in the rematch! It was an intense fight! We are proud of our ambassador. Congratulations on the victory!
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Patents
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Correlating information between internet and call center environments
Issued US 7,127,495
Coordination of information at the network-based level between call centers connectable over a telecommunications network, such as the telephone network, and a packet network, such as the Internet, creates improved integration of and bonding between a customer's interaction with a Web site and with a call center. Information about the customer and the customer's Web interaction are delivered to the call center agent along with the call, leading to increased productivity and efficiency in call…
Coordination of information at the network-based level between call centers connectable over a telecommunications network, such as the telephone network, and a packet network, such as the Internet, creates improved integration of and bonding between a customer's interaction with a Web site and with a call center. Information about the customer and the customer's Web interaction are delivered to the call center agent along with the call, leading to increased productivity and efficiency in call handling as well as improved call routing. Calls may be routed to existing call centers based upon information from the Web experience, and information from the user's Web interaction is shared with the call center. Web interaction information is passed to existing call centers using known call center external control methods, such as DNIS signaling. Information about the Web experience may also be "whispered" to the call center agent, and an agent may "push" Web pages for review by the customer. As a result, customer acquisition and sales tools more powerful than a mere click-to-callback tool can be made available with a combined marketing approach using the Web and call centers.
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English
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Ukrainian
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What a week? Amplix 2025 sales strategic planning offsite. Your #1 IT advisory, consulting and managed services company in 2025. Dan Gill Adam…
What a week? Amplix 2025 sales strategic planning offsite. Your #1 IT advisory, consulting and managed services company in 2025. Dan Gill Adam…
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I was ready to kick up a campaign "Scott Sawyer for VP!" and then this happened! Scott is the best of the best and I'm one of the lucky ones who gets…
I was ready to kick up a campaign "Scott Sawyer for VP!" and then this happened! Scott is the best of the best and I'm one of the lucky ones who gets…
Liked by Alex Danyluk
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A couple highlights from last week in Sundance! - Talking all things RISE with Claire McAuliffe - Toasting to all of our incredible partners…
A couple highlights from last week in Sundance! - Talking all things RISE with Claire McAuliffe - Toasting to all of our incredible partners…
Liked by Alex Danyluk
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Sooo many exciting promotions! Again, as we continue to build stronger partnerships regionally, we are doubling down in the central region. Please…
Sooo many exciting promotions! Again, as we continue to build stronger partnerships regionally, we are doubling down in the central region. Please…
Liked by Alex Danyluk
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We’re thrilled to share one more exciting update before we close out 2024! Please join us in congratulating Scott McElwee on his promotion to VP of…
We’re thrilled to share one more exciting update before we close out 2024! Please join us in congratulating Scott McElwee on his promotion to VP of…
Liked by Alex Danyluk
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Outreach arrived in Santa’s sleigh along with Buddy the Elf to celebrate the season in style with AVANT Communications (last night at Lottie’s Pub in…
Outreach arrived in Santa’s sleigh along with Buddy the Elf to celebrate the season in style with AVANT Communications (last night at Lottie’s Pub in…
Liked by Alex Danyluk
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A big thank you to AVANT Communications! And an even bigger thank you for your partnership and engagement with Vonage this year. We greatly…
A big thank you to AVANT Communications! And an even bigger thank you for your partnership and engagement with Vonage this year. We greatly…
Liked by Alex Danyluk
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Annual General McAuliffe Holiday dinner! The years fly by! Dar Shah John Schluter Anthony Salcito Anthony Prince Tom Epes Tony Giaccio Rob Deichert…
Annual General McAuliffe Holiday dinner! The years fly by! Dar Shah John Schluter Anthony Salcito Anthony Prince Tom Epes Tony Giaccio Rob Deichert…
Liked by Alex Danyluk
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