Andrew Craver

Curious about the future of networking? Discover how Lumen Technologies is leading the charge in Network as a Service (#NAAS) and what it means for the industry.

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With Intuition NMS, satellite operators can streamline monitoring and control across all network elements ensuring optimal performance and network reliability. Learn how Intuition NMS will: - Optimize network performance - Proactively troubleshoot issues - Efficiently expand their network - Provide exceptional customer service and more:

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Kaleido Intelligence has released new research that dives into the 5G roaming scene. This report breaks down the latest trends, market changes, and what operators are looking for in today's landscape. It’s a great snapshot of where 5G roaming is headed and what’s shaping its future. 📶👇 https://hubs.li/Q02KBkwL0 #5G #Connectivity

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Six years ago, Calix created the industry’s first customer success organization to ensure an exceptional subscriber experience and accelerate business growth for broadband service providers (BSPs). Ever since then we’ve been transforming alongside BSPs to provide the support they need to achieve these goals. In our most recent evolution, we’ve doubled down on our commitment and unified all services and support under the Calix Success team. My colleague Jeremy Segale recently wrote about this latest iteration and I wanted to further illustrate how important the Success team and the services they provide are to our customers. By taking a comprehensive, cross-functional approach, we are empowering them to transform the subscriber experience and realize better business outcomes, including: Faster network deployment and expansion Accelerated subscriber acquisition and higher retention Increased average revenue per user and customer lifetime value Fewer inbound support calls and unnecessary truck rolls Faster resolution and higher first-time resolution rate Higher network and service uptime Greater subscriber satisfaction and loyalty Jeremy’s full blog is here for you to learn more and feel free to inquire in the comments how Calix Success can help you. #CustomerSuccess #CustomerTransformation #BroadbandServiceProviders

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Fierce Network put out an interesting article today highlighting research by AlixPartners. 400 fiber providers ripe for acquisition, and I'd argue that is conservative. MANY of those 400+ BSPs will not be selling by choice. Why? The splash of funding means BSPs will grow and traditional network borders will get closer and closer together. Which means easier access for competitors into each others markets and competition where there hasn't been any previously When that happens, commoditized BSPs will drop their prices and accelerate even faster in the race to the bottom. Who loses this battle? Almost always the smaller BSP with less $$$. Add to this the fact that USF and other subsidies are at risk of going away or being greatly reduced, and you've got a recipe for many small BSPs to no longer be financially viable. Simply existing won't be an option. You either have to evolve and differentiate or you will be forced to sell. And if you want to differentiate on subscriber experience simply offering more speed at a cheaper cost won't do it. You need tangible differentiation (i.e. network security, parental controls, community/public WiFi, etc.) ON TOP of fantastic customer service. It's about to get real in the broadband market. #broadband #fiber #sethtalks

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Hey Boston! One Network...One Solution...One Team When you choose FirstLight Fiber you're not choosing a carrier, you're choosing a partner! Watch this short video to learn more and then DM me to schedule a free consultation on what we can do for you.

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I totally agree with Josh Aranoff that most post-sales organizations have not adapted to meet the evolving challenges faced by our customers. It is crucial for post-sales teams to have the skills necessary to support both new customers, who need basic product guidance, and highly mature customers, who require advanced business capability. At Calix, we ensure that our expertise aligns with the customer's ambitions and their functional maturity. We provide the right skills at the right time, tailored to achieve the customer's desired outcomes.

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With the immense volume of AI training data that is distributed across locations for processing, it’s no surprise that we are preparing for a boom in submarine capacity growth. Geoff Bennett looks at the impact of AI on submarine networks on the Infinera blog: #AI #ArtificialIntelligence #SubmarineNetworks #SubseaNetworks #OpticalNetworking

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"🚀 Big news! Mitel and Zoom are teaming up to bring you the best of both worlds – cloud power meets on-premise strength! 💻📞 Get ready for seamless communication, flexibility, and scalability for your hybrid workforce. The future of collaboration is here! 🌐 #Mitel #Zoom #HybridWork"

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Looking to deploy an Extended Detection and Response (XDR) solution? Let's talk after you read about these key considerations. #EDR #XDR #MSSP #comcastbusiness #iworkforcomcast

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YK Communications differentiates in the market by delivering customer service excellence (reflected in their 92+ NPS!). How? By leveraging the Calix Broadband Platform. Read the full case study now! 🔗https://ow.ly/KoHf30sGpxF

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Things to think about when choosing a network provider.

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Another round of layoffs is a reminder of the challenges many channel leaders face. The channel is often undervalued and among the first areas hit during layoffs due to the difficulty in linking channel strategy to outcomes. The prevalent "Partner and Pray" models exacerbate the issue. To drive better performance and attribution, the key lies in revenue planning. Introducing Planning IQ a Revenue Roadmap Application by Channel Force, designed to develop tailored sales metrics by territory and partner for surpassing targets. Planning IQ is straight forward: 1) Define your revenue target. 2) Complete a survey (14 Questions & Inputs) 3) Let the tool generate a customized Revenue Roadmap Plan. 4) Align your plans and resources to the metrics. This marks the initial phase of our RevOps-Driven Structured Performance Model, providing a clear revenue roadmap to help you surpass your targets. Quarterly Business Reviews now track progress against the plan. For 2x revenue growth and half the costs compared to your current channel model, explore our RevOps tools and methodology. Take the step towards optimized revenue performance – you won't regret it! Schedule a demo at www.channel-force.com. #Revenuegrowth #nextlevelpartnerships #Revops Partnership Leaders, Pavilion, AchieveUnite, Mindmatrix, Arys

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Using VoIP over Internet? Trust your 911 and other critical calls to nothing less than FirstLight Internet! FirstLight guarantees very low latency, but the quality of the connection is just as important for performance-sensitive data. FirstLight also guarantees quality metrics like jitter and frame loss. 👍

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As businesses and government agencies embrace generative AI, the demand for rapid data movement is unprecedented, requiring a network that can handle the load with agility and speed. Lumen Technologies is that network. Learn how Lumen Private Connectivity Fabric can enhance business agility by providing network resilience that withstands increasing data volumes and applications. #FutureTogether #AI #Network

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Advanced gunshot detection tech leveraging cell networks for protection. Should be in every School.

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​With the rise of AI, it’s crucial for businesses to have effective data, storage, and networking strategies. That’s where Lumen Technologies comes in.    ​Read more from Fierce Telecom’s recent interview with Lumen CTO Dave Ward: https://bit.ly/4c2SFbA   ​#AI #Networking 

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Is outdated voice technology hurting your customer experience? It’s time for an upgrade. Discover how UCaaS can enhance CX in critical ways: https://okt.to/ToObxq #CX #UCaaS #BusinessTransformation #TeamWE

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🚀 What is an ICP and why you need it? 🚀 If you’re serious about scaling, here’s why a clear Ideal Customer Profile (ICP) is essential. Your ICP isn’t just a sales term; it’s the blueprint for identifying your best-fit customers. 👉 What’s an ICP? 👈 ☑️ Beyond Demographics: It’s more than just company size or industry. An ICP includes detailed criteria, like the customer’s growth stage, revenue, or even tech stack. ☑️ Firmographics: These are attributes such as industry, company size, and location that help you filter out the companies most likely to need and value your product. ☑️ Behavior Patterns: This includes insights like purchasing behavior, decision-making timelines, and what triggers a buying decision. Knowing these patterns can make your approach far more relevant. ☑️ Tech Preferences (Technographics): Understanding the tools your ICP companies already use helps you identify where your product fits in—and who’s ready to adopt your solution. ☑️ Refined Over Time: Your ICP isn’t static. The more you learn from customer interactions, the more refined and targeted your ICP becomes, ensuring ongoing alignment as you scale. 👉 When do you define it? 👈 Define your ICP before prospecting to avoid wasted time on misaligned leads. Aligns sales, marketing, and customer success so everyone is focused on the right prospects from the start. 👉 Why is it critical? 👈 ☑️ Saves Resources: With a clear ICP, your sales team can prioritize high-potential accounts, reducing time and costs spent on unqualified leads. ☑️ Boosts ROI: with a clear ICP, you’re not just generating leads; you’re attracting leads that are more likely to buy, renew, and grow with your product. ☑️ Aligns Teams for Consistency: An ICP isn’t just a sales tool; it aligns the entire company. Sales, marketing, and customer success teams work from a unified playbook, creating a seamless experience for prospects and customers alike. ☑️ Supports Long-Term Growth: A well-defined ICP means you’re building relationships with customers who genuinely benefit from your solution, resulting in longer customer lifecycles and higher retention rates. Bottom line: With a well-defined ICP, you’re building relationships with the right customers, resulting in more wins, shorter sales cycles, and meaningful growth. In my next post, I will write my thoughts about how to define your ICP, stay tuned! #ICP #IdealCustomerProfile #SalesStrategy #CustomerSuccess #SalesLeadership #SalesProcess #MarketingStrategy #B2BSales #RevenueGrowth #SalesEnablement #SalesAlignment #BusinessDevelopment #LeadGeneration #TargetMarket #SalesExcellence #MarketGrowth #CustomerRetention #AccountBasedMarketing #TeamCollaboration #CustomerEngagement #SalesProductivity #DigitalMarketing #ClientSatisfaction #SalesGoals #DemandGeneration #BusinessScaling #CustomerInsights #LeadershipDevelopment #ValueSelling #GrowthStrategy #CustomerFocus #SalesTraining

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