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CDO-Data & AI Strategy Leader⭐ Re-imagining Digital Experiences with Product Mgmt. for Hi-Tech, AEC, FS, & Telco🔹 leveraging AI/Data, Cognitive Services & Azure OpenAI/GPT for better Business Outcomes #Microsoft #AI #PM

A new article on the convergence of #CustomerExperience and #CustomerSupport as we enter the post-covid era of digital business transformation leveraging #innovation #strategy #automation #AI and #Data-first approaches

The case for Convergence of CX and CS workflows in the new Digital Age

The case for Convergence of CX and CS workflows in the new Digital Age

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