Zendesk

🌟 Breaking news! Trevor Noah, world-renowned comedian, author, and former host of The Daily Show, is taking the stage at #ZendeskRelate 🎤✨ https://zdsk.co/4fp3vtS 👉 Join us in Las Vegas, March 25-27, to laugh, learn, and connect with CX leaders shaping the future of AI-powered customer experiences. Don’t miss out on early bird pricing — register now to secure your spot at the year’s top CX event! #ZendeskAI

🤯 Nearly 300 Zendeskians in 15 countries spent almost 900 hours volunteering at 27 events during Zendesk's second-annual Social Impact Week earlier this month. 💜 Our Social Impact Week was a reminder of the power of collective action. Volunteering not only helps the communities we serve, but also brings us closer as a team, builds new skills, and boosts well-being. We’re proud of what we’ve achieved and excited to continue making a positive impact together. Thank you to everyone who joined in!

What in the world is Zennovate? Zennovate is Zendesk's annual hackathon, designed to encourage all company disciplines to participate and create something new, as a team. This is the second year my team has run Zennovate, and with the encouragement of our CEO Tom Eggemeier and CTO Adrian McDermott, we expanded Zennovate from Product Development only in 2023, to the whole company. To kick off our Zennovate event, we held “Ideas Week” with innovation keynote speaker Duncan Wardle, three regional Customer Fireside Chats, and three regional ideation workshops. We had fantastic participation across the globe with winners in three regional award categories: Customer, Innovation and Technical, as well as one overall winner and a People’s Choice award! Partnering with our Workplace Experience team made Zennovate (global, follow-the-sun event) a true hybrid experience. Thank you to all who helped/participated in Zennovate 2024, including our tech support, multiple hosts & facilitators, 12 regional judges, 19 mentors, Zentranet (intranet) team, internal comms and our 71 teams! Rebecca Lin Amber Shore Niamh Campbell Kristin Palmer Caedmon Patalano Jason Park Brian Karp Nicole Brennan (Mullen) Jennifer Chang Emma Strybosch Melissa deKelaita Amber Freeman Shishir Sharma Taylor Skillin Brianna Neumann Taneesha Parker Dave Zakos KJ Tsanaktsidis Gabe Martin-Dempesy Tara McCann Kasia Karpinska Lindsay Cavens-Marechal Corinne Shultz Stephanie O'Sullivan CIPD Jilian Elliott Adi Glasman Jill Stephen #lifeatzendesk #zendesk #innovation #hackathon

📈 Did you know Grubhub and Catapult were able to scale their customer service using #ZendeskAI — without adding any additional headcount? https://zdsk.co/3OqflIO 👀 Read our new blog to find out how these global brands scaled their support in five easy steps, and how you can too.

As Thanksgiving approaches, I wanted to share a heartwarming customer story about Benevity, a leader in social impact software that connects brands with nonprofits worldwide. In fact – we’re proud to use the platform for End of Year Giving at Zendesk and experience firsthand how it streamlines the giving process. To improve efficiency for Benevity’s 150 support agents handling 350,000 tickets annually, the company uses Zendesk Advanced AI to optimize ticket handling from automating call summaries to adjusting tone in a way that matches the company’s friendly communication style. AI-powered ticket triage further boosted support by prioritizing urgent issues, resulting in reduced response times for users. These automations save agents hundreds of hours, improve service levels and client satisfaction, ultimately amplifying Benevity’s positive social impact. Read the full story: https://lnkd.in/gFFHWSGx 

🎰🎲 Join us in Las Vegas for #ZendeskRelate: https://zdsk.co/3ZqNXAY 🤩 Preview AI innovations driving the future of customer experience, hear emerging trends from CX visionaries, and network with the best of the best business and service leaders.

Our customers consistently show that when AI is implemented well, it drives both cost savings and higher customer satisfaction. For consumers, that means faster, more effective service. Presented by Zendesk #ZendeskAI Learn More: https://lnkd.in/gehaNxKF

📈 90% of CX trendsetters report positive ROI on AI tools for agents. Learn which tools they’re using in our #CXTrends 2025 report: https://zdsk.co/4fGgmIV

In the final part of this four-part series, Zendesk CEO Tom Eggemeier explains how Zendesk AI customers can save costs and deliver better customer satisfaction rates. Presented by Zendesk #ZendeskAI Learn More: https://lnkd.in/gapWnBRE

🫧 #ZendeskAI supports LUSH in its commitment to growth driven by ethics and positivity: https://zdsk.co/3CFTbQo 🧼 The ethical cosmetics brand chose Zendesk to achieve a laser-focused approach to customer feedback. The result? A 369% ROI and $434,000 in annual cost savings from avoided headcount.