Zappix

AI is the topic on everyone's mind these days In this clip from our latest Zappix CX Tech Talk, Valerie McSorley chats with Colleen Beers, a renowned contact center industry expert, who offers her valuable insights into the ever-evolving world of AI. She emphasizes that while everyone is buzzing about AI, it’s not a one-size-fits-all solution. The real power lies in identifying how AI can best fit your organization’s needs, solving the right problems, and creating meaningful outcomes. From enhancing customer experiences to optimizing operations, the possibilities are endless—but success starts with a tailored approach. Watch more of Valerie and Colleen's conversation about AI in CX here: https://lnkd.in/dduTPt4m #AI #CustomerExperience #Innovation #ContactCenters #CXTechTalks #CX

🎄 The holiday season is here, and with it comes the influx of customer service inquiries. But what if your customers could resolve their issues in seconds—no phone calls, no hold times? Automation and self-service solutions are transforming holiday customer experiences, empowering customers to solve problems on their own while freeing up call center agents to focus on more complex tasks. From 24/7 chatbots to instant order tracking, discover how these tools can help your business stay ahead during the busiest time of the year. Check out our latest blog to learn more. https://lnkd.in/edPez5tt #CustomerExperience #Automation #SelfService #HolidaySeason #CXInnovation #CX

In our recent Zappix CX Tech Talk episode, Valerie McSorley sat down with Lisa Renda and David Blackwell from BPA Quality - Contact Center Quality Solutions to discuss the diverse reactions clients have towards incorporating AI into their workflows. From enthusiasm to uncertainty, Lisa explains how some organizations come with clear objectives, while others know they need AI but aren’t sure where to start. She emphasizes the importance of defining goals and selecting the right AI solution tailored to specific needs—because it’s not just about using AI, but using it strategically. Watch the full episode to hear more from Valerie, Lisa, and David! https://lnkd.in/dduTPt4m #Zappix #CX #AI #CustomerExperience #Innovation

Wishing you and your families a happy and healthy Thanksgiving!

Want to Build Customer Loyalty That Lasts? Start with Digital Engagement Customers value convenience, personalization, and proactive communication. From retail to travel and beyond, brands using tools like visual IVR, omni-channel support, and real-time notifications are transforming customer experiences and driving loyalty. Check out our latest blog to learn 5 ways digital engagement keeps customers coming back. https://lnkd.in/eA2P6in8 #CustomerExperience #DigitalEngagement #VisualIVR #CXInnovation #CustomerLoyalty #Zappix #CX #AI

Digital Health Buzz! recently featured Zappix, showcasing how we’re reshaping access to care and patient engagement through cutting-edge technology. The article highlights critical challenges faced by the healthcare industry—challenges Zappix is tackling head-on. From improving access to care to creating impactful patient interactions. Here’s how Zappix is making a difference: ✅ Delivering seamless, personalized patient experiences through visual and digital solutions ✅ Reducing missed appointments and enhancing scheduling workflows ✅ Improving patient outcomes with automation and proactive engagement strategies With Zappix's Digital Patient Engagement solution, healthcare practices are achieving an average 71% reduction in patient no-shows. #Zappix #AI #PX #PatientAccess #PatientEngagement #Healthcare https://lnkd.in/eUVt-e24

🎙️ Excited to announce the next episode of Zappix CX Tech Talks! This time, Valerie McSorley was joined by Laurence Bloom, Senior Vice President at Ipsos, a visionary leader in customer-centric strategies. In this engaging clip, Laurence dives into key trends in the CX industry, sharing what clients are focusing on: ✅ Making sense of unstructured data ✅ Deciding between outsourcing solutions or building custom tools ✅ Pinpointing specific use cases for technology and aligning objectives Click below for the full episode and discover how the right approach can turn CX challenges into opportunities. https://lnkd.in/dduTPt4m #CustomerExperience #CX #AI #TechTalks #DataDrivenInsights #Zappix

🔊 Transforming Patient Outreach with Zappix Before adopting Zappix, Sue Henry, Practice Administrator at Beth Israel Lahey Health – Beverly GI, and her team were facing high no-show rates and managing a lot of manual workflows. The process of manually reaching out to patients for reminders and pre-procedure instructions was time-consuming and inefficient. By implementing Zappix's Digital Patient Engagement Solution, they automated this process, sending timely text reminders and instructions that better prepared patients for their appointments. As a result, patient no-shows dropped from 18% to 9% in just 12 months. Watch the video to hear more about how Zappix helped streamline operations and improve patient engagement. 👇 Book a meeting and request a personalized demo to learn how Zappix Digital Patient Engagement can optimize your workflows. https://lnkd.in/e3d5gdbx #HealthcareInnovation #PatientEngagement #Zappix #Automation #PatientNoShows #DigitalHealth #AI #CX #PX

📊 55% of Gen Z and Millennials say they’d use a product or service less if they can’t solve their problems through self-service. Today’s customers value speed and simplicity, and Zappix Visual IVR and Self-Service are designed to meet those expectations. ✅ Deflect calls from overwhelmed call centers by empowering customers to resolve issues themselves. ✅ Reduce costs by cutting down on agent handling time and improving operational efficiency. ✅ Enhance customer satisfaction with intuitive, digital-first experiences that meet modern expectations. With Zappix, you can deliver the seamless, personalized engagement your customers demand—while saving your business time and money. Learn more: https://www.zappix.com/ #Zappix #AI #CX #DigitalEngagement #SelfService

Struggling with long wait times and clunky customer interactions? It’s time to rethink your approach. Today’s customers demand smooth, efficient experiences—and businesses must keep up or risk losing them. Our latest blog highlights how digital tools like visual IVR, self-service portals, and proactive notifications transform outdated processes into seamless, customer-friendly journeys. Learn how these solutions cut down wait times, empower customers, and improve operational efficiency. https://lnkd.in/drNzNxm6 #DigitalEngagement #CustomerExperience #OperationalEfficiency #SelfService #CX #AI