West Virginia American Water

We wish you and your loved ones a happy and healthy Thanksgiving!

The American Water Customer Service Center will be closed on Thursday, November 28, and Friday, November 29, 2024, in observance of the Thanksgiving Day holiday, and will only accept emergency calls. Regular customer service support will resume on Monday, December 2, 2024, at 7:00 a.m. local time. For your convenience, customers can still make payments, report emergencies, and manage their account online through their MyWater at https://lnkd.in/eErTs9WM. 

The day after Thanksgiving is nicknamed “Brown Friday” due to it being the busiest day of the year for plumbers. Help avoid having issues with your pipes when you have family over by following these tips: Don’t pour grease, oils, and/or fats down the drain.

🎉We are thrilled to share that Main Street Martinsburg, Meals on Wheels Berkeley County, and Boys & Girls Club of the Eastern Panhandle have been awarded $5,000 each through the American Water Charitable Foundation! Each of these wonderful community partners provide invaluable health and wellness services and initiate community sustainability. Congratulations! #AWCF #KeepCommunitiesFlowing

🎉Congratulations to the City of Oak Hill and Midland Trail Community Center on being recipients of our Bottle Filling Station Grant. 💧Together we are taking steps to making cleaner and greener communities. Thank you to both of these organizations for making sustainability a priority!♻️

Plan now for your customer service needs this weekend. MyWater will be unavailable due to scheduled maintenance starting tomorrow, 11/23 through Sunday, 11/24. We apologize for the inconvenience. If you have an emergency, please do not hesitate to contact us.

Our Eastern Operations Team has been hard at work packing and delivering food boxes in preparation for the Thanksgiving Holiday.🦃 Our team delivered 17 dinner boxes for families at North Jefferson Elementary School. Sharing gratitude and support this holiday season is just one more way we help to keep life flowing!💧

Today our team had the privilege of presenting the CAMC Foundation with $30,000 raised by our employees, partners and friends during the month of October. This marks the third year of this employee lead initiative, raising funds to provide fuel cards to patients receiving treatment for breast cancer at the CAMC Breast Center. Utilizing the American Water Charitable Foundation's employee donation match, we were able to help alleviate some of the costs that patients have while traveling for treatment.

Utility scams are common this time of year and growing more frequent throughout the rest of the year. To help avoid being scammed, there are three things you can do: ask for proper identification, thoroughly inspect the ID badge, and check the service person’s vehicle. A company ID badge and driver’s license can help verify that the person is who they say they are. American Water’s ID badge will display the person’s picture and company logo. Also, American Water vehicles will have our logo clearly displayed on the side. For more information about common scams and signs, visit https://lnkd.in/eBCUWJt.

🎉We would like to extend our biggest congratulations to Megan Hannah, Senior Manager Government and External Affairs! Megan has been named a 2025 Young Gun by West Virginia Executive Magazine. Your dedication and passion have truly set a high standard for excellence.