Webex

Still basking in the excitement of #WebexOne? Yeah, same here. Take a look back at the 5th Annual WebexOne—the energy, innovation and fun! Were you there? Tell us your favorite part of the event ⬇️

That Monday feeling after a long break!

Wishing everyone that celebrates, a very happy Thanksgiving 🦃 We hope you are able to spend quality time with loved ones this holiday season.

Everything you need to meet, message, call, and work in Webex. Explore the new Webex adoption page here: https://adopt.webex.com/

Last year we set a vision: Distance Zero—collaboration that makes it feel like there is no distance between you and your colleagues, regardless of how or where you choose to connect. The evolution of Distance Zero is here! Read about the launch of new devices and features. 👇

"Cisco’s new AI Agent Studio allows contact centers to quickly deploy a voice or digital AI agent in minutes and select which AI models are used to support specific customer inquiries." Great to see the new Webex AI Agent for Contact Center featured in this list of 10 coolest GenAI products of 2024!

It's time to simplify the meeting room and create better experiences for all employees, no matter where they are. Join us to hear how Cisco devices enable IT teams to deliver the best meeting room experiences, while streamlining administration and accelerating adoption. Built for rooms of all sizes, Cisco delivers video deployments that are less complex, lower in overall cost, and easier to manage–while also providing a world-class collaboration experience. Register now: https://lnkd.in/gJ9BvXxE

At last week’s #WebexOne conference, Cisco’s rapid transformation and the impressive comeback of its #collaboration business were evident. At the event, Cisco showcased industry-leading #innovation, growing market momentum, and a differentiated #AI vision Jeetu Patel, Cisco’s EVP & Chief Product Officer, summed it up well in his LinkedIn post after the event—“Four years ago, this business was in decline…the NPS score for Webex was an embarrassing score that hovered around 20…today, this business is in growth mode, reliability is off the charts, and the NPS score is close to 70.” Cisco’s collaboration business is winning in a highly competitive market, evident from its performance, incl. double-digit growth in orders for collab products in the last qtr, a fast-growing installed base of 16M+ #calling users and 100M+ Collab devices, and 75% gr in Webex #contactcenter seats in just last 12 mo.   A summary of my takeaways (more details in my blog below): -Cisco announced many impressive new products that enhance its collaboration portfolio. But what truly sets it apart is the integration of these products with full-stack observability powered by ThousandEyes and its multi-layered security framework, which extends from network infrastructure to individual apps/devices. This unparalleled integration creates a comprehensive solution that few in the industry can match. -Last year, after the WebexOne event, I had said, “Webex's innovation is ahead of the market by 6-12 months”. The announcements this year reaffirmed the company’s commitment to winning through #AI-led #innovation. A big difference this year, though, was that we heard not only about innovation velocity but also about “innovation with purpose” that adds real measurable value to customers. -Cisco devices and Webex Suite are getting supercharged with impressive new features. This year, accelerated momentum for its #video #meetingroom devices has led to market share growth. -#Sustainability is front and center for Cisco. Its commitment to applying circular design principles and setting aggressive targets for each part of its broad portfolio is industry-leading. I'm thankful for my time on stage with Espen Løberg and Milos Hadzi-Stevic from adidas. Another highlight for me was my participation in the Women in Tech panel. It was empowering to be in a packed room of inspiring women who are breaking barriers and making big strides toward a more diverse and inclusive future. Thanks to the executive sponsor Aruna Ravichandran (she/her) for encouraging me to join the discussion, Saleema Syed for a great kickoff to the session, Savannah Ober for seamless facilitation, and Snorre Kjesbu Nikki Parsons @nicoleferrini for thought-provoking insights. Big thanks to the Cisco AR team Alison St.Cyr (Parker) Anne Purvis-Blomquist Charlotte Hilditch Sophie McNeill, who always make it look effortless.   Anurag Dhingra Gavin Ivester Amit Barave @Caitlinmeyerlacey Jay Patel Andy Johnston Anna Lovisa Gjerlaug

🚀 Insights on the Future of Customer Experience with Cisco’s Jay Patel at #WebexOne 2024 I had the opportunity to catch up with Jay Patel, SVP and GM of Cisco’s Customer Experience business, at WebexOne. We talked about what’s shaping the future of customer service and discussed the innovations designed to transform CX. Here are three highlights: 👉 Efficiency vs. Effectiveness: Shifting from a focus on speed alone to creating real impact in customer interactions. 👉 Human-Centric AI: Webex AI Agent brings humanity to tech, bridging the gap between AI and natural human conversation. 👉 Agent Wellness: Supporting customer service agents through wellness tools that encourage quality interactions without burnout. Watch the full video to get deeper insights into the Webex CX journey and the new technologies shaping customer service. #Cisco #CustomerExperience #WebexOne2024 #HybridWork #AI Thank you, Alison St.Cyr (Parker), for helping to arrange our chat.