Had the chance to interview Grace for a client project calling new patients to schedule #AnnualWellnessVisits. Tremendous experience with multiple health systems, Ability to make 50,000 calls per day (Wowzers), Great references with documented time and costs savings. Incredible #LLM training from Gridspace #HireGrace #VoiceAI #Patientengagement #healthcareinnovation
Waypoint HCS
Health and Human Services
Kansas City, Missouri 151 followers
Focused on helping healthcare organizations effectively engage and manage patient relationships
About us
Waypoint is at the intersection of healthcare, artificial intelligence, and consumer engagement. Waypoint is helping health systems and practices improve patient engagement through the use of Voice AI and Care Orchestration technologies. Waypoint works with healthcare systems to navigate and implement market leading solutions to engage and activate patients.
- Website
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https://www.waypointhcs.com/
External link for Waypoint HCS
- Industry
- Health and Human Services
- Company size
- 2-10 employees
- Headquarters
- Kansas City, Missouri
- Type
- Privately Held
- Founded
- 2022
- Specialties
- Artificial Intelligence, Patient Engagement, Care Management, and Vision and Strategy development
Locations
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Primary
Get directions
Kansas City, Missouri 64157, US
Employees at Waypoint HCS
Updates
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Happy Holidays from Waypoint HCS to all of our partners, family, friends.
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Fascinating discussion between Eric Smith and Megan Antonelli as to how a health system like Memorial Hermann thinks about and evaluates #AI innovations. I love the #patientfirst mentality. I was super impressed with how they have embedded #VoiceAI into their patient engagement with Gridspace. 4/5000 calls a week is amazing. I suspect Memorial Hermann is leading (if not the leader) in the adoption of #VoiceAi for outbound patient engagement calls. Great episode of HealthIMPACT Live and worth a listen!
I had another great opportunity this week to talk about how AI is transforming healthcare in exciting ways. I was thrilled to join Megan Antonelli on the HealthIMPACT Live podcast to discuss how Memorial Hermann Health System is implementing AI responsibly to enhance patient care and provider efficiency. We explored tools like Grace, our virtual voice experience platform, which is scaling into production to provide human-like interactions with patients. From automating follow-ups after Emergency Center visits to scheduling wellness appointments, Grace is helping ensure timely care and improving access to essential health services. We also discussed how Memorial Hermann Health System is integrating AI to enhance workforce education and communication. Through a comprehensive plan, we’re ensuring our teams are equipped to safely and effectively incorporate AI into their daily workflows, while also keeping our patients and community informed of these advancements. Check out the episode to learn more about how AI is improving care delivery at Memorial Hermann. #AIinHealthcare #HealthcareInnovation #DigitalHealth Link: https://lnkd.in/gVqFp6jc
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We honor and celebrate all who serve our country to help defend and protect. #Veterans put on the uniform and put thier lives at risk to ensure we can freely live and prosper. My grandfather fought in the Pacific campaign of WWII and my father fought in Vietnam. Neither wanted to talk much about their experience once it was over. I am grateful, however, that they served their country to ensure I had the opportunities I have had to build a family, a profession and a life. Thank you to all who have and continue to serve this country!
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Happy #Halloween and may none of your zombie workflows, frankenstien connectivity monsters, or ghoulish appointment scheduling scare away your patients today.
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David Bradshaw joined Michael Stamatinos on his Advancing Healthcare Innovation (AHI) podcast. Worth a listen! Great discussion especially around the growing focus on CareOps and the value in building scalability for how health organizations define, implement, iterate care flows to ensure the best outcomes.
For the latest episode of the AHI Show, I sat with David Bradshaw, former CIO at Memorial Hermann Health System and current leader Waypoint HCS. His 30-year journey in healthcare tech is nothing short of inspiring. We do a deep dive into the mechanics of driving innovation in a financially constrained environment. David introduces #CareOps, a strategic model enhancing care management efficiency. How does CareOps redefine our approach to healthcare? For starters, it's set to redefine healthcare operations. David unpacks the complexities of integrating technology within traditional healthcare frameworks, emphasizing change management and the utilization of AI for patient care improvement. He challenges the norms of healthcare innovation, urging us to make it a part of our culture and how that leads to growth. CareOps can help to harmonize the complex systems of patient care for better outcomes. David's vision for the future of healthcare is a must-hear for all industry professionals. Tune in, I'd love to get your take on this episode (full episode link is in the comments). If you see the value, please ♻️ reshare.
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Love this blog post from Healthcare Contact Center Times about the work that Memorial Hermann Health System is doing with #VoiceAI. A couple of stand-out points. ⌛ 1,136 Hours Saved! WOW in leveraging Grace, the #VoiceAI 📋 24% of surveys completed when the caller is reached 👷♂️ Grace is engaging patients to collect survey responses, ask patients about their wellbeing, and easily connect patients who need more care to the nursing team Health systems who #HireGrace are able to augement and extend their staff to engage more patientsand imrpove staff morale. Waypoint is proud to support this implementation and our other clients who are using #VoiceAI to make thousands of calls daily to engage and support patient activation. Reach out and let's talk about how you can #HireGrace. https://lnkd.in/gQQWWtps
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Check out how we are using #voiceai to schedule annual wellness visits, check on patients post discharge, and make sure patients are able to get their prescriptions.
Quick read that popped up over the weekend. The title feels like it is meant to be thought provoking but in reality this feels almost like a certainty ... just a matter of time. (what is really thought provoking is that we have gone from this being unthinkable to expected in under 2 years). What is more #thoughtprovoking is the reality that if you are a health system and not already creating #VoiceAI agents then you are behind. Health systems are pooring millions of dollars into scaling thier #patientengagement capabilities with a focus on texting. This is great. As they say, however, you can only go as fast as your slowest person and if you are not scaling your voice channel in the same fashion you are undermining your investment. Check out the #voiceai patient engagements videos on Waypoint HCS and see how health systems can call thousands of patients to check on them post discharge, schedule appointments, and make sure they are taking their medications.
Every White-Collar Role Will Have An AI Copilot. Then An AI Agent. | Andreessen Horowitz
a16z.com
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Empowering Health Systems to engage every patient is core to Waypoint HCS mission. Working technology partners such as Gridspace enable us to make thousands of calls a week to schedule appointments, follow-up on chronic conditions, and assist with Medication Adherence. If you are not scaling your #Voice engagement to match and coordinate with your digital engagement then you are creating a self-inflicted bottleneck for your organization. Reach out to Waypoint HCS and lets talk about how we can exponentially increase your patient engagement with #VoiceAI #HireGrace
18 Million #Medicare Patients, or nearly 1 out of 3, are nonadherent to their medication prescriptions! Evidence has shown that that Medication refill reminder follow-up calls can significantly improve adherence. Waypoint HCS is actively helping health sytems implement, programmatize and see demonstrable patient engagement improvements with #VoiceAI for use cases such as Medication Adherence. Health systems who invest in #VoiceAI can call every single patient that has an upcoming refill or overdue refill, offer reminder, and engage about potential obstacles. #HireGrace
Outbound Rx Engagement and Refill
https://www.loom.com