Birdie

"Their collaboration helped us embed a customer-first approach across our teams, driving long-term improvements in satisfaction and retention." When Luciana Rocha Maciel from Olist dropped this truth bomb about Birdie, we couldn't help but blush! (But also... she's right! 😉) See, at Birdie, we believe exceptional tech needs exceptional humans behind it. We're not just another SaaS platform that hands you login credentials and waves goodbye. We're the partner that rolls up their sleeves and dives into the trenches with you! But don't just take our hyped-up word for it. Here's Luciana, sharing their full transformation story: "Birdie's ability to centralize data and offer customizable filters for cross-view analysis has been a game-changer for us at Olist. Before Birdie, our feedback data lived in silos, making it difficult to connect the dots between churn signals and actionable insights. With Birdie, we can now analyze feedback from multiple sources—cancellation forms, NPS surveys, and support tickets—all in one place. This has empowered us to make smarter decisions faster. Beyond the technology, the Birdie team has been exceptional, offering tailored support and guidance every step of the way. Their collaboration helped us embed a customer-first approach across our teams, driving long-term improvements in satisfaction and retention." What makes the Birdie difference? We turn data chaos into customer clarity We're partners, not just providers We're obsessed with your success (in a good way!) Tagging some of the customer intelligence champions at Birdie 🙌 - Jefferson Gonçalves Mendes Junior, Samuel De Oliveira Lima Gabriel Brunetti Arisa Abiko Sakaguti Arthur M. Moreira #CustomerInsights #ProductIntelligence #VoiceOfCustomer #CustomerSuccess #BirdieAI #BirdieVoC

When customer insights are buried in spreadsheets or siloed systems, you're not just losing time—you’re losing opportunities to drive real impact. Here’s how Gabriel Sasso Zanette from MB | Mercado Bitcoin describes the transformation: "Birdie has made data tabulation much easier, and the generation of opportunities has been crucial for initiative prioritization. It has greatly enhanced our understanding of the cross-source impact of each opportunity. One of my favorite features is the ability to estimate potential NPS growth. With Birdie, we’ve truly embedded customer-centricity into our culture by identifying, prioritizing, and addressing customer pain points more swiftly and accurately." 👉 That’s the power of turning scattered customer feedback into actionable insights. With Birdie: ✔️ Spot trends across multiple feedback channels. ✔️ Quantify the impact of initiatives to prioritize what matters most. ✔️ Predict outcomes like NPS growth to measure the real impact of your actions. The result? Faster decisions, better products, and a team truly aligned around your customers. Here's their success story - https://lnkd.in/daDtPeDJ #CustomerExperience #DataDrivenDecisions #CustomerFirst #VoiceOfCustomer #BirdieVoC #BirdieAI

We’re thrilled to welcome banco BV to the Birdie family, extending our presence in the BFSI industry. A pioneer in Brazil’s financial sector, BV is known for leading the way in finance, digital transformation, and sustainability. Together, we’re unlocking the power of AI-driven insights to transform how Banco BV streamlines operations, personalizes customer experiences and advances its focus on creating innovative financial solutions. Stay tuned as we share more about how financial institutions can harness the same innovation to stay ahead. At Birdie.ai, we believe every partnership tells a story of growth, transformation, and possibility. This is just the beginning. #BirdieAI #BancoBV #Partnership #FinancialInnovation #CustomerExperience #CX #VoC

We’re thrilled to share that Birdie was selected from hundreds of startups to showcase our value at #Next Demo Day! A big thank you to Sinqia for trusting us to be part of this transformative journey. It’s an honor to collaborate with such a leader in the Tech space as we drive innovation and deliver real customer impact. Excited to connect? Gustavo Saiago will be representing Birdie at the event on December 4th—don’t miss the chance to hear more about how we’re turning customer insights into business growth. See you there! 🙌 #BirdieAI #ArtificialIntelligence #CustomerExperience #FinTechInnovation

When processing millions of customer conversations daily, you need more than just tools - you need infrastructure that thinks as big as you do. That's why we are building a sturdy foundation of Customer Feedback Analytics with Google Cloud, Vertex AI, and Google Gemini 1.5. The result? Our models are hitting 96% accuracy, helping companies like MB | Mercado Bitcoin transform mountains of feedback from 4M+ users into precise, actionable growth strategies. Check out our full case study with Google Cloud to see how we're pushing the boundaries of what's possible in customer intelligence. https://lnkd.in/dDqXYX5M #GoogleCloud #AI #ML #CX #CustomerExperience #CustomerFeedbackAnalytics #ProductDevelopment #FeedbackAnalytics #VoiceOfCustomer

We are excited to join our first Fintech Talents FTT Fintech Festival in the UK! Wasim Mushtaq, our Strategic Partner, will be moderating an exciting panel with Claire Magennis, Abhishek Choudhari, and Marie Volpe to discuss super-apps and connect with the brightest minds in banking, fintech, and beyond! This event is a fantastic opportunity to explore the future of customer experience in financial services. Are you attending FTT Fintech Festival? Let’s connect and discuss how we can elevate CX strategies together! #CXInnovation #BirdieAI #Fintech #CustomerExperience #FinancialServices

Big things have been happening at Birdie! Over the last few months, we’ve been focused on making Birdie more complete and impactful, from boosting the platform’s performance to launching new features that help you make the most of customer insights. With our new capability -Initiatives- Birdie brings everything full circle, helping you drive action by identifying opportunities, launching targeted actions, and closing the loop in one place. It’s our way of ensuring that every insight you gather has a clear path to impact. Want to see what’s new? Check out our latest product overview video for a quick look at how Birdie is evolving to serve you better.

Our CEO, Alexandre (Alex) Hadade will be attending Money20/20 this week, connecting with the brightest minds in banking, fintech, and beyond! This event is a fantastic opportunity to explore the future of customer experience in financial services. Are you attending Money2020? Let’s connect and discuss how we can elevate CX strategies together! #Money2020 #CXInnovation #BirdieAI #Fintech #CustomerExperience #FinancialServices

EN We're hiring for four positions to join our fully remote team at Birdie.ai! If you're passionate about AI, love working on innovative projects, and are eager about fostering customer-centricity and want to drive companies to better align their strategies with the needs of their consumers., these roles are perfect for you. PT Estamos com quatro vagas para se juntar ao nosso time totalmente remoto na Birdie.ai! Se você é uma pessoa apaixonada por IA, adora trabalhar em projetos inovadores e está ansiosa para promover a centralidade do cliente e quer ajudar as empresas a alinharem suas estratégias com foco nos feedbacks dos consumidores, essas funções são perfeitas para você. ➡ Customer Success Inter https://lnkd.in/dtA28mX8 ➡ Customer Success & Product Specialist https://lnkd.in/dep6-BKq ➡ Marketing Operations Analyst https://lnkd.in/dZCqzTbX ➡ Sales Operations Analyst https://lnkd.in/dqJkwAxE Apply now and be part of our journey at Birdie.ai!

🔥 Welcome aboard, Wasim Mushtaq! 🔥 We’re excited to announce a strategic partnership with Wasim Mushtaq, a transformational leader with deep fintech and banking expertise spanning almost two decades. Together, we’ll be helping UK fintechs harness the power of customer feedback to drive impactful change. With Birdie’s cutting-edge feedback analytics platform, we’ll empower organizations to tap into the true voice of their customers—turning insights into growth and innovation. Let’s break new ground in the UK fintech landscape! 💪 👉 Find out more about how we’re transforming customer experience one insight at a time. #FintechInnovation #StrategicPartnership #GrowthMindset #CustomerExperience