Tomato.ai

We saw a tomato related genAI video so we had to post it on our channel 🍅🍅🍅

Tomato.ai is proud to announce that we’ve received a clean SOC 2 Type 2 attestation report. This rigorous, independent assessment of our internal security controls serves as validation of our dedication and adherence to the highest standards for security, confidentiality, availability, privacy, and processing integrity. https://lnkd.in/gP8psVFB

By 2025, your call center might sound nothing like it does today—here’s why. As CEO of Tomato.ai, I’ve been closely following the rapid advancement of AI technologies in the call center space, and I’ve distilled my thoughts into three key predictions that I believe will define 2025. 1. 𝐕𝐨𝐢𝐜𝐞 𝐀𝐈 𝐓𝐡𝐚𝐭 𝐅𝐞𝐞𝐥𝐬 𝐑𝐞𝐚𝐥 First, we’ll see major strides in voice AI—both for virtual agents and as support for human agents. On the virtual front, speech-to-speech technology (like what OpenAI is pioneering) will eliminate the need for transcription before response. The result? Ultra-low latency, natural-sounding conversations that flow more like human-to-human interactions. On the human agent side, AI will help refine accents and improve intelligibility, building more trust and clearer communication with customers. 2. 𝐋𝐋𝐌𝐬 𝐏𝐨𝐰𝐞𝐫𝐢𝐧𝐠 𝐄𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠 Next, advanced Language Learning Models (LLMs) will become cheaper, faster, and more accurate. They’ll transform everything from call summaries and analytics to powering next-gen virtual agents. Simply put, these models will be the engine behind more efficient, insightful, and responsive call center operations. 3. 𝐀𝐠𝐞𝐧𝐭 𝐀𝐬𝐬𝐢𝐬𝐭 𝐅𝐢𝐧𝐚𝐥𝐥𝐲 𝐂𝐨𝐦𝐢𝐧𝐠 𝐨𝐟 𝐀𝐠𝐞 Lastly, after years of proofs-of-concept and incremental improvements, 2025 will be the year agent assist tools truly hit their stride. Seamless integrations, refined user experiences, and tangible ROI will become the norm—driving down costs and enhancing the overall customer journey. Now, I’d love to hear from you. Which of these trends do you see making the biggest impact, and why? Let’s start a conversation—leave your thoughts in the comments. #AIinBusiness #VoiceAI #CallCenterInnovation #CustomerExperience #FutureOfWork #TechTrends #LLM #DigitalTransformation

Top South African Accents to Know South Africa has 12 official languages & some 34 in all, creating quite the diversity in how people speak. Explore top South African accents. https://lnkd.in/dEdXsUYk

The #Philippines is leading the charge in #AI adoption for call centers—what does this mean for jobs? Two-thirds of call centers in the Philippines already use AI for automation and assisting agents. But there’s a growing concern: the Labor Secretary warns that 300,000 jobs could be lost in the next five years due to AI. I see it differently. AI isn’t just replacing jobs—it’s creating opportunities. By helping agents sound clearer and more trustworthy, AI enables them to perform better and compete globally. This transformation could generate new roles, balancing out the impact of automation. The question isn’t whether AI will eliminate jobs—it’s how we can use it to empower workers. What’s your take? Job disruptor or creator? Let’s discuss. #CallCenters #contactCenters #FutureOfWork #PhilippinesCallCenters #PhilippinesBPOs

Missed one of our videos about AI and the call center? Be sure to check out all of our shorts on your Youtube channel: https://lnkd.in/guGMkTfN

Imagine this: It’s December 2029, and the last human call center agent just ended their final call. From here on, every customer support interaction is handled by virtual agents. This isn’t just a science fiction scenario—it’s the central idea of an intriguing new article on CX Today titled "Confessions of the Last Human Call Center Agent". While no one knows if this shift will take 10, 20, or even 30 years, one thing remains certain: biases around accents will persist. For example, studies show Americans tend to trust British accents more than others. Even in a future where virtual agents dominate, solutions like accent softening will be essential—not just for human agents but for virtual ones too. How do you see the future of customer support evolving? Let me know in the comments. #CustomerExperience #AI #VirtualAgents #AccentSoftening #AccentAI #Accents #ContactCenters #CallCenters

The contact center industry has been chasing full automation for years. After selling two AI startups to Google, Ofer Ronen went the opposite direction with Tomato.ai ($12M raised). Instead of replacing humans with AI, he's using it to enhance them. Here's what he learned building 3 contact center companies: Enterprise deals take patience: → Closed 3 deals worth $100M+ each → Each deal took 18 months → Required competing in bake-offs against incumbents Voice automation is 10x harder than chat: → Chat users want quick, direct solutions → Voice users are verbose, emotional, need negotiations → That's why Klarna could automate chat, but voice remains human-dependent His counterintuitive bet: → Make offshore agents sound more natural to US customers → Focus on Filipino/Indian accents first → Create high-quality experiences at lower price points The market evidence? A new Gartner study shows the top 2 reasons companies outsource contact centers: 1. Automation capabilities 2. GenAI implementation 3. Cost savings is no longer #1. His biggest GTM lesson: Invest in SEO way before you need it. Listen to the full episode to hear how he's building the next big AI category: real-time speech enhancement. Full episode: https://lnkd.in/eFuqbebt

Happy Thanksgiving! I hope you had a chance to enjoy the holiday. As we reflect on what we're thankful for, I want to give a special shoutout to the incredible Tomato.ai team. Over the past two years, they've built, scaled, and fortified our AI infrastructure with relentless focus and dedication. This journey has taught me an important lesson: success in entrepreneurship isn’t about flashes of brilliance—it’s about consistent execution over time. Thank you to the Tomato.ai team for your commitment, hard work, and grit. Here’s to building even bigger things together! 💪 #Entrepreneurship #AI #Leadership #Thanksgiving

With over 200 million speakers, the most spoken language in Latin America is Spanish, but it’s also home to many French and Portuguese speakers alike. Dive in with these notable Latin American accents. https://lnkd.in/gQKyimec