🤓 HUGE honor to to meet and learn insider tips from Hershey’s, Clorox, and Beiersdorf (Nivea, Eucerin, Aquaphor) leaders on how they're navigating new FTC rules and safeguarding consumer trust in influencer marketing!!
Top learnings below:
1️⃣ Do your homework on influencer values:
“Brand reputation can be lost in a heartbeat,” shared Angela Wilson Senior IP Counsel at Hershey. Angela stressed the need for in depth due diligence: “Before you sit down with an influencer partner, know them better than they know themselves. Understand their social footprint and the other organizations they align with.” Angela reminded us that values misalignment can be disastrous, as one off-color comment could trigger a media frenzy.
2️⃣ FTC compliance is not just a casual checkbox
Brad Harri , Corporate Counsel for Clorox, underscored the need for influencers to meet specific regulatory standards. “It’s quite the regime,” he noted, adding that influencers must use exact phrases like, "when used as directed on hard, non-porous surfaces" to remain compliant with EPA regulations.
With the FTC’s new $43k fine per violation which went into effect in October, 2024, Brad emphasized, “You have to ensure influencers understand these rules as well as your legal team does.”
3️⃣ Ironclad contracts are important but not enough
Monique Forrest, Head of North American Legal Affairs at Beiersdorf, discussed essential contract elements, like morals clauses and takedown rights. “Influencers want flexibility, but we need to see content first,” she explained. Monique recommended phasing payments to retain leverage if an influencer veers off course, ensuring brands stay in control of messaging.
4️⃣ Educate both influencers and agencies
“We give influencers specific language they can use and contrasting examples of what not to say,” explained Monique. “Whether they’re talking about sunscreen or eczema treatments, it’s essential they don’t stray into claims outside of regulatory guidelines.” Monique added that brands should provide agencies with product briefings to ensure compliance long before content goes live. “Your agency needs to be as knowledgeable on your product regulations as your in house team.”
Final thought: in a landscape where one oversight can lead to a $43,792 fine -- and even more importantly, overnight PR crises and brand reputation disasters-- compliance with FTC guidelines is a must. Thoughtful, compliant influencer strategies help brands balance creativity with essential trustworthy marketing strategies.
PS: Monique, thanks for the lifetime supply of the good stuff! 😂 And Raqiyyah Pippins you did a killer job moderating and sprinkling in your perspective as well!
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