🤔 What happens when a fast-growing AI company gets overwhelmed with inquiries? They partnered with SupportNinja to: ✅ Hire a billing team in 3 days ✅ Resolve a 1k+ backlog in 4 days ✅ Streamline operations with automation + CRM 🔗 See the results: https://hubs.li/Q02_JlnY0 #Outsourcing2pointOh #SupportNinja
SupportNinja
Outsourcing and Offshoring Consulting
Austin, Texas 77,383 followers
Growth can be a great problem to have—as long as you have the right team.
About us
SupportNinja provides customer experience and back-office support services for tech companies and startups around the world. Phone | Chat | Email | Lead Gen | Content Moderation | Tech Support | Much More
- Website
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https://www.supportninja.com/
External link for SupportNinja
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Austin, Texas
- Type
- Privately Held
- Founded
- 2015
- Specialties
- outsourcing, customer support, customer experience, back-office support, lead generation, and content moderation
Locations
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Primary
Get directions
2025 Guadalupe St
Ste 260
Austin, Texas 78705, US
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Get directions
3rd Floor
Northwalk
Angeles, Clark Freeport Zone 2009, PH
Employees at SupportNinja
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Scott Garrison
Performance Marketer specializing in B2B Lead Gen, Paid Search, and Cross-channel Demand Gen
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Craig Crisler
People Management & Operations Expert ∙ CEO of SupportNinja ∙ Transforming the Outsourcing Industry through SaaS in Tech & Empathy-Informed Leadership
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Anil Bhalla
Transforming customer engagement- Investor/ Advisor
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Jason Kesten
Customer-centric CS Leader | ex-EY, ex-Goldman Sachs, Start-Up Experience
Updates
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😖 A frustrated customer clicks “help” on your website. They get stuck in an AI chatbot loop instead of finding the answers they need. Sound familiar? 🫣 Our latest guide explores why over-reliance on automation is driving CX failures — and how combining AI with human support can turn frustration into loyalty. Read more: 🔗 https://hubs.li/Q030gFF50 #CXInnovation #HumanFirstCX #AIInBusiness #Outsourcing2pointOh #SupportNinja
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📈 First-party data is your secret weapon for growth. SupportNinja CEO Craig Crisler joined BDEX on #DeconstructingData to discuss how analyzing patterns in customer data can help businesses refine their ICP, optimize marketing, and drive long-term success. Learn more 👇 https://hubs.li/Q02_JbC30 #DataDrivenCX #CustomerRetention #TechLeadership #SupportNinja
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🌍 From seasonal ramp-ups to sustainable scaling, strategic outsourcing can help you handle change with confidence. Discover how different growth approaches require tailored solutions. 👇 Read the article: https://hubs.li/Q02_JnLP0 #BusinessGrowth #ScalingStrategy #SupportNinja
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📦 Amazon controls 40% of the U.S. holiday shopping market. 🚛 What happens when a labor strike threatens this supply chain dominance? SupportNinja CEO Craig Crisler weighed in on the ripple effects of this disruption for The Drum. Learn more: https://lnkd.in/g_PdkRBC #SupplyChain #EcommerceTrends #CXInnovation #SupportNinja
NEW for The Drum: The Teamsters union has launched what it calls the “largest strike against Amazon in US history,” targeting the retail giant during the peak of the holiday shopping season. The move raises pressing questions about its impact on Amazon's operations, holiday sales, customer satisfaction, and the broader e-commerce landscape. In this story, I dive into how the strike could disrupt supply chains, challenge small businesses dependent on Amazon, and spotlight the fragility of logistics during the busiest time of the year. Featuring insights from SupportNinja's Craig Crisler and Pergolux's Tim Heneveld, alongside Amazon’s spokesperson Kelly A. Nantel, we explore what this means for brands—and the lessons to be learned for navigating future disruptions. https://lnkd.in/gqp27UTH Full story below, with analysis on labor, logistics, and the holiday crunch: #amazon #teamsters #supplychain #ecommerce #retail #labor
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🚀 AI can amplify outsourcing — but only if it’s done right. From integration to data privacy, here’s how to assess AI-enabled providers to ensure you’re set up for success. 🔗 Learn more: https://hubs.li/Q02_Jcmy0 #TechEnabledSolutions #CustomerExperience #Outsourcing2pointOh #SupportNinja
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🌐 Remote tech teams need more than just tools — they need a supportive culture and clear communication. In this Forbes Technology Council expert panel article, SupportNinja CEO Craig Crisler shares how transparent updates can boost productivity and engagement. 👇 Read the full article: https://hubs.li/Q02_ML6f0 #ForbesTechCouncil #forbes #RemoteWork #TechLeadership #SupportNinja
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From clean data to collaborative CX, what will 2025 bring? Adrian Swinscoe's latest Forbes article features insights from 15 industry leaders, including SupportNinja CEO Craig Crisler on: 🚀 AI’s next frontier 🤝 Strategic outsourcing partnerships 📊 Transforming contact centers into data goldmines Learn more 👇 https://hubs.li/Q0304_Pd0 #CustomerExperience #CXExcellence #AIInnovation #BPOInsights #SupportNinja
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From clean data to collaborative CX, what will 2025 bring? Adrian Swinscoe's latest Forbes article features insights from 15 industry leaders, including SupportNinja CEO Craig Crisler on: 🚀 AI’s next frontier 🤝 Strategic outsourcing partnerships 📊 Transforming contact centers into data goldmines Learn more 👇 https://hubs.li/Q0304JlW0 #CustomerExperience #CXExcellence #AIInnovation #BPOInsights #SupportNinja
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⚡ Outsourcing is in the midst of a revolution, and companies are demanding more. SupportNinja CEO Craig Crisler highlights: 1) How AI-enabled outsourcing is reshaping efficiency and results 2) Why focusing solely on cost savings is no longer enough 3) The critical role of service quality in achieving long-term success 4) Why many companies pay more than expected for outsourcing — and how to avoid it 5) Why satisfaction alone isn't enough to drive outsourcing loyalty 6) How proactive outsourcing strategies can drive sustainable growth for your company Read more: 🔗 https://hubs.li/Q02_JcyB0 #CXLeadership #OutsourcingTrends #AIInBusiness #Outsourcing2pointOh #SupportNinja
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