Solv.

The busiest six weeks of the year are here for urgent care. 🦃 Holiday schedules, employee shortages, and rising patient volumes make every inefficiency harder to manage. Keeping patients engaged takes time your staff may not have - but Solv Messaging can help. On November 1st, one of our 5-location partners turned on a post-visit follow-up campaign to check in on every patient. See the results below ⬇️ Small improvements now can make a big impact down the road. Solv Messaging keeps your patients engaged while simplifying your operations. 💡 Learn more by going to https://lnkd.in/gkWqc88y

The speed of AI adoption is unlike anything we've seen. It took Netflix 18 years to reach 100M monthly active users, YouTube 4 years - and ChatGPT? Just 2 months. This unprecedented pace is reshaping industries, including healthcare. In our recent webinar, Getting Started with AI, we explored what this means for operators. Click the link below to watch the full webinar on-demand.

Three big shifts are making AI more relevant in healthcare than ever. In yesterday's webinar, Getting Started with AI, Heather Mirjahangir Fernandez explained how these changes are transforming what's possible for healthcare operators. Click the link below to watch the full webinar on-demand.

We're going live in 2 hours! Don't miss the opportunity to join Heather Mirjahangir Fernandez and Kapeesh Saraf for "Getting Started with AI: Workshop for Healthcare Operators." In this 30-minute session, you'll learn: 👉Why AI matters now and why it’s critical for your operations 👉Tactical applications to improve your current workflows  👉How to build your own GPT to help your business Whether you’re new to AI or looking to go deeper, this session is your ticket to staying a step ahead this busy season (and beyond). Don’t miss it!

If you’re not already using AI, now’s the time to start.   With the busy season in full swing, your clinic staff is likely feeling the pressure. Join Solv CEO Heather Mirjahangir Fernandez and Chief Product Officer Kapeesh Saraf on Nov 14th for a 30-minute workshop where you’ll learn how to start using AI today.   We’ll cover: 💥 Why AI matters now and why it’s critical for your operations 💥 Tactical applications to improve your current workflows  💥 Tips to build your own GPT to help your business Whether you're new to AI or looking to expand your use of it, this session will give you the knowledge and tools to stay ahead this busy season and beyond.    Register now! Link in comments.

Your outdated payment system is costing you more than you think.💰 Managing patient payments with a patchwork of tools—collection agencies, paper billing, manual follow-ups—might feel familiar, but it’s far from efficient. Here are some of the hidden costs of sticking with an outdated, complicated system: 💸Platform fees up to $10K/month 💸Chargebacks costing $30-$50 each 💸Collection agencies taking 50-75% of what you recover These hidden fees quietly eat into your revenue and drain your team’s time. Solv Pay simplifies everything into one transparent platform with a single processing fee, plus patient-friendly tools like text-to-pay and payment plans that help you collect payments faster. Don’t let these hidden costs hold you back. Read the blog for more:

💡 Struggling with patient payments? CityDoc Urgent Care was too. As a four-location urgent care group, CityDoc relied on paper billing and manual follow-ups, sometimes waiting up to 90 days for payments. Their patient A/R was piling up. But after implementing Solv Pay, they turned things around: ✅ 80% of patient visits now have credit cards saved on file ✅ Auto collect patient balances 85% of the time ✅ Collect 3x more dollars per patient By integrating payments into their overall patient experience, CityDoc improved their financial health and made life easier for both their team and patients. Read the full case study - link in the comments!

We’re back from an incredible few days in Nashville! The 16th Annual Merchant Medicine Symposium offered so many valuable moments to connect, share insights, and learn from one another. Here are our top takeaways: 💡 If you’re not already using AI, you need to be. We see AI everywhere — in our personal and professional lives — and it has countless powerful applications, but many organizations don’t know where to start or face compliance barriers. Talk with IT to implement safe AI practices and explore tools like ChatGPT to start applying AI in everyday tasks. (We encourage you to play with these solutions in your personal lives so you can start to see their full potential). 💡 AI will radically change consumer expectations for healthcare. Humans weren’t meant to stare at screens all day. As AI evolves, we expect user experiences to shift toward more conversational interfaces using voice-powered agents. With rapid advancements, those who embrace AI-driven user experiences will stay ahead of the curve. 💡 We have a unique opportunity to drive innovation. Urgent care is the entrepreneurial arm of healthcare and plays a unique role in meeting consumer demands for access and convenience. We should keep moving the industry forward and do a better job of making sure patients understand our scope. 💡 No margin, no mission. We must improve profitability to increase access for millions of patients. To support growth, the industry must collaborate and use data to demonstrate our value to payers. It’s also critical to track metrics that matter when it comes to repeat visits and the bottom line: clinic visits per day, net promoter score, and door-to-door times. We’ll be sharing more insights and actionable tips on these topics over the coming weeks, so make sure you’re subscribed to our emails. A big thank you to our co-hosts, UCP Merchant Medicine, and all of the brilliant speakers for making this event so impactful! Toyin Ajayi, Aaron Martin, Derek Newell, Ayokunle Omojola, David L. Katz, Will Howorth, Kirsten Saint Clair, Heather Mirjahangir Fernandez, Brandon J. Robertson, Web Golinkin, Rebecca Messing Haigler, LynAnn Weaver 

We couldn't agree more! 👏 Check out April Gillam's key takeaways from the 2024 Symposium in Nashville ⬇️ We'll be sharing more insights & learnings in the coming days. More to come soon!

We're going live in under an hour! Join Teresa Asma and Lizzy Eisenberg TODAY for a 30-minute conversation on modernizing patient payments. 💡 Bonus: Attendees have the opportunity to receive a personalized benchmarking report to see how their clinic measures up against industry standards. See you at 9:30 am PST / 12:30 pm EST!