SightCall

🎄 Fête de Noël de notre équipe UK ! 🎄 Hier soir, notre formidable équipe du Royaume-Uni s’est réunie pour une soirée festive et mémorable. Au programme : un délicieux dîner dans un charmant restaurant suivi de quelques tours sur la patinoire. Un moment parfait pour célébrer les succès de l’année et renforcer les liens qui font la force de notre équipe. Merci à chacun pour votre énergie et votre bonne humeur – Pritti, Chayma, Travis, James, Evan, Max, Lawrence : Joyeuses fêtes à tous ! 🎅✨ SightCall #celebreation #teamspirit 🎄 Christmas Party with Our UK Team! 🎄 Last night, our amazing UK team gathered for a festive and unforgettable evening. The night included a delightful dinner at a cozy restaurant and some fun laps on the ice rink. It was the perfect way to celebrate the year’s successes and strengthen the bonds that make our team so strong. Thank you to everyone for your energy and good vibes – Pritti, Chayma, Travis, James, Evan, Max, Lawrence: Wishing everyone a joyful holiday season! 🎅✨ SightCall #celebreation #teamspirit

Why are some CX leaders achieving 31-point jumps in NPS, while others are struggling? They’ve embraced visual support powered by augmented reality and live video. By enabling agents to “see” the customer’s issue, these tools unlock efficiency, enhance customer satisfaction, and deliver measurable ROI. The numbers speak volumes: ▶️ 85% of service requests resolved remotely ▶️ CSAT soaring by 80% ▶️ Wasted parts reduced by 66% Get the full story: https://hubs.la/Q030mg6F0 #CustomerService #RemoteVisualSupport #CX #VISION #ContactCenter #ServiceInnovation #VisualAssistance

🎄✨ Hier, c'était notre soirée de Noël pour les équipes françaises de SightCall ! Une grande partie d'entre nous s'est retrouvée pour partager un excellent moment autour d'un délicieux repas. Merci à tous les présents, vous avez rendu cette soirée encore plus spéciale. Hâte de partager d'autres moments aussi conviviaux et de préparer le prochain repas avec vous ! 🎉🍽️ 🎄✨ Yesterday, we held our Christmas party for the French teams at SightCall! A large part of us gathered to enjoy a wonderful time together over a delicious meal. Thanks to everyone who joined — you made this evening truly special. Looking forward to more great moments and the next meal with all of you! 🎉🍽️ SightCall #xmas #celebration #teamspirit

⏰ Wasted time is worthless. In field service, every hour spent waiting, driving or looking for answers means lost revenue for your customer and frustration for your technicians. SightCall's remote visual support offers teams a faster way to find solutions, prepare for on-site visits and troubleshoot in real time. Click this link https://hubs.la/Q02_CYrR0 to watch our 2-minute video. Request a personal demo. Forever change the way you see and solve problems. #FieldService #AI #Automation #VisualSupport #VisualAssistance #Innovation #Efficiency #DigitalTransformation #GenAI #ServiceExcellence #VisualRemoteSupport

Boomers are going bye-bye. And when veteran field service professionals trade tool bags for tackle boxes, more of them are taking decades of hard-earned expertise with them. That puts the techs left behind in a tough spot. Because when your front line loses their go-to troubleshooting resource, your entire service organization suffers. The talent and skills gap is a scary topic for service teams. But despite the doom-filled predictions and big bad numbers, there are steps you can take today to rewrite the future for your workforce... https://hubs.la/Q02_D6tF0 #WorkforceWednesday #FieldService #KnowledgeCapture #PreserveExpertise #FieldServiceInnovation #DigitalKnowledgeBase #SaveTheKnowledge #NoWisdomLeftBehind #VISION #RemoteVisualSupport #SilverTsunami #TalentGap #SkillsGap

Today’s customers demand instant solutions, and they’re not waiting on hold. See how visual technology is transforming self-service experiences: https://hubs.la/Q02_-hpQ0 #CustomerService #CX #CustomerExperience #CCaaS #SelfService #Automation #Efficiency #Innovation #ContactCenter #ContactCenterOptimization

"We’ll get to it later" is no longer an option. Building a knowledge base isn’t just about efficiency—it’s about survival in today’s field service landscape. The wave of retirements is here, and field service leaders face a critical challenge: preserving decades of expertise before it’s gone. Get started now with our practical guide: https://hubs.la/Q02ZlmPZ0 #FieldService #TalentShortage #Workforce #KnowledgePreservation #AI #GenerativeAI #DigitalTransformation #ServiceInnovation #VisualAssistance #TalentGap #VISION

Video support doesn’t just make customers happier; it makes your metrics sing. ✔️FCR: Agents can resolve issues faster by seeing the problem in real time. This eliminates the dreaded back-and-forth, improving FCR rates by as much as 30%, according to Genesys. ✔️AHT: When agents visually diagnose the problem, handle times shrink significantly. For example, consumer goods companies using video have reported AHT reductions of 20%-25%. ✔️CSAT: A face-to-face interaction—even a virtual one—builds trust and empathy. NICE found that video interactions increased CSAT scores by an average of 15%. It's clear why leading contact centers are leaping ahead by adding visual assistance. Here's a quick guide to making sure your agents don't get left behind... https://hubs.la/Q02_PNL20 #CX #CCaaS #ContactCenter #CustomerService #VisualSupport #VisualAssistance #VisualRemoteSupport #VISION #CallCenter #RemoteSupport

“It tends to resonate with those of us who are more visual learners... and immersive technologies like AR and VR are absolutely resonating with younger workers who’ve been consuming knowledge and reference materials digitally their whole lives.” Really interesting look at how packaging companies are leaning into AR and VR to train new hires and help veteran workers evolve... https://hubs.la/Q02_Qswz0 #AR #VR #VisualLearning #WorkforceInnovation #DigitalTransformation #Sustainability #Efficiency

Long day at your desk leave you feeling like you ran a marathon? Probably because, even though the human brain makes up only 2% of our body weight, it consumes about 20% of the body's total energy. Most of us have learned how to function with certain levels of cognitive overload. We chalk it up to the “modern pace of work.” But as contact center managers and leaders, you have a responsibility to keep it at bay. https://hubs.la/Q02_Cm_40 #CX #CustomerService #Efficiency #CCaaS #Innovation #VisualAssistance #VISION #ContactCenterOptimization #CognitiveOverload #AI