🚀 Service and Support as Strategic Growth Engines? It’s Happening. 🚀 We’re thrilled to see our very own Marcel Barrera, Chief of Strategy & Operations at serviceMob, featured in Forbes’ “15 Customer Experience Predictions for 2025” alongside thought leaders driving the future of CX. A huge thank you to Adrian for creating this platform to share bold ideas and transformative predictions. Marcel’s perspective? “Service and support functions, traditionally seen as cost centers, will emerge as strategic growth engines. Enterprises will dismantle operational silos, aligning service with sales, marketing, and product to create seamless customer journeys. Organizations will realize that service data is no longer just operational—it’s the foundation for predictive customer insights, churn prevention, and cross-sell opportunities. Leaders who elevate service from a reactive to a proactive function will unlock new revenue streams and improve customer lifetime value.” At serviceMob, we’ve always believed that contact centers are more than just hubs for problem-solving—they are real-time goldmines for actionable insights and predictive intelligence. Organizations that unlock the power of their service data will redefine what success looks like for their customers and their business. The question we’re asking: Is your service and support function ready to lead the charge in driving growth and innovation for your organization? 🔗 Read the full Forbes article here: https://lnkd.in/eacktv_4 #CustomerExperience #ServiceData #ContactCenters #PredictiveInsights #CX2025 #serviceMob #Leadership
serviceMob
Software Development
Irvine, California 1,788 followers
Strategically reducing customer effort and improving gross margin through data ontology driven analytics
About us
At serviceMob, we are transforming customer service and support through a groundbreaking approach to experiential analytics. Based in Irvine, CA, our mission is to solve the persistent issues of customer interaction by going deeper than traditional metrics. We focus on not just understanding, but preventing the root causes of customer frustration, rising contact demand, and inefficiencies. Our Unique Approach Unlike traditional tools, serviceMob’s platform leverages Multivalent Ontological Blocks (MOBs) and Large Ontological Models (LOMs) to connect and analyze customer interactions across all touchpoints. We help businesses move beyond reactive strategies by offering insights into customer experiences at a systemic level, enabling proactive solutions. Through our platform, organizations can: Reduce customer effort and contact volume Enhance CSAT, NPS, and FCR metrics Optimize costs by streamlining workflows and reducing reliance on live agent interactions Prevent churn with our Post-Experiential Churn Risk Score Who We Serve We work across industries, including insurance, financial services, technology, and consumer goods, partnering with Fortune 500 companies to deliver measurable results. Our platform is built to meet the needs of organizations aiming to improve both their top-line growth and bottom-line efficiency. Recognition & Awards serviceMob has been recognized for its innovations in customer experience and was featured at the MIT Emerging Innovations in AI conference. We continue to receive accolades for our ability to deliver tangible, long-term results through our data-driven solutions. Why serviceMob? We’re not just solving customer service tickets; we’re solving systemic service issues. Our platform integrates seamlessly with existing systems, turning data into actionable insights that drive customer satisfaction, loyalty, and operational efficiency.
- Website
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http://www.servicemob.com
External link for serviceMob
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Irvine, California
- Type
- Privately Held
- Founded
- 2021
- Specialties
- Customer Experience Analytics, Service and Support Analytics, LOMs Large Ontology Models, Contact Centers, Customer Support, Service Strategy , Forecasting Analytics, Service Based Churn Analytics, CRM, Customer Journey, Customer Service, Customer Support, and Customer Care
Locations
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Primary
Get directions
200 Spectrum Center Dr
Suite 300
Irvine, California 92618, US
Employees at serviceMob
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Marcel Barrera
CSO & Co-Founder @serviceMob Inc.
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Anuj Bhalla
Founder & CEO at serviceMob, Inc.
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Joshua Y. Lee
Founder of Ardius (Acquired by Gusto)• OctaneOC #BestTechCEO • LATimes #OCVisionary• UCLA #BruinBusiness100 • LABusinessJournal Leaders Of…
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Brian Keiner
Head of Data & Product Solution at serviceMob, Inc.
Updates
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We are extremely proud of our CEO Anuj Bhalla being recognized as one of the most influential people in the OC!! Congratulations are certainly in order for our lead Mobber!! Please join us in celebrating our champion and visionary!
We are thrilled to share that our very own Anuj Bhalla, Founder & CEO of serviceMob, has been named to the Orange County Business Journal’s #OC500—a prestigious annual publication recognizing the most impactful leaders, innovators, and change-makers in the Orange County community. This honor highlights not only Anuj’s dedication to revolutionizing customer service analytics but also his unwavering commitment to building serviceMob in the heart of Orange County. With its unique blend of academics, research, industry, investors, and mentorship, Orange County has been the perfect launchpad for our vision to transform customer experiences at scale. Thank you to the Editors of the Orange County Business Journal for recognizing Anuj’s contributions, and a special thanks to our customers, investors, employees, and mentors who have been integral to our journey. https://lnkd.in/g6hutj_w #serviceMob #customerservice #OCBJ #OC500
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We are thrilled to share that our very own Anuj Bhalla, Founder & CEO of serviceMob, has been named to the Orange County Business Journal’s #OC500—a prestigious annual publication recognizing the most impactful leaders, innovators, and change-makers in the Orange County community. This honor highlights not only Anuj’s dedication to revolutionizing customer service analytics but also his unwavering commitment to building serviceMob in the heart of Orange County. With its unique blend of academics, research, industry, investors, and mentorship, Orange County has been the perfect launchpad for our vision to transform customer experiences at scale. Thank you to the Editors of the Orange County Business Journal for recognizing Anuj’s contributions, and a special thanks to our customers, investors, employees, and mentors who have been integral to our journey. https://lnkd.in/g6hutj_w #serviceMob #customerservice #OCBJ #OC500
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Coming in for a rough landing!! Ouch! What do you think about what is happening with Spirit Airlines? Tune in and hear the latest ServiceByte!
What happens when cutting costs takes precedence over customer care? We explore this topic in our Latest Episode of #ServiceBytes: Spirit Airlines’ Financial Freefall Spirit Airlines’ potential Chapter 11 bankruptcy is more than a headline—it’s a case study in the consequences of neglecting the customer experience. In this latest episode of ServiceBytes, brought to you by serviceMob, we explore: - The turbulent skies of Spirit Airlines’ customer service history - How practices like charging for water and frequent cancellations alienated customers - The broader lesson: why prioritizing the customer experience is critical for long-term financial health Whether you’re in customer service, operations, or leadership, this episode is packed with insights into how businesses can avoid the same pitfalls. 🎧 Tune in now for a high-flying discussion filled with hard truths and actionable takeaways. Have you ever flown with Spirit Airlines or other low cost carriers? How do you, as a consumer, feel about no-frills airlines—can you really have no-frills and not nickel-and-dime customers and their experience? We’d love to hear your thoughts—share them in the comments! The link to the podcast is in the first comment below: #CustomerService #CX #BusinessLessons #ServiceBytes #serviceMob
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Sharing our CEO Anuj Bhalla's last post for everyone to get a downloadable byte of service news!!
Introducing ServiceBytes: Our New AI-Hosted Podcast Exploring the World of Customer Service 🎙️ We’re thrilled to share the debut of ServiceBytes, where we at serviceMob explore the stories, headlines, and buzz shaping the ever-evolving world of customer service. Each episode, we dive into what’s happening today, analyzing the trends and lessons every service leader can learn from. One of recent episodes takes a deep dive into Airbnb. Recently, a support interaction at AirBnB caught everyone’s attention when it was personally handled by the CEO Brian Chesky. The story sparked a wave of both praise and backlash, leaving us with an intriguing question: What does “founder mode” mean, and how can it impact a support experience of a single customer? But even more broadly, how can that act, especially with the magnifying glass of social media, be viewed by a broader community of customers that may have their own service frustrations with a brand? In this episode, we dissect: • Why the CEO’s involvement evoked such strong reactions from AirBnB customers. • The expectations this set for their broader support experience. • What this means for customer service leadership and the role of empathy at scale. Whether you’re a customer service enthusiast or simply curious about the dynamics between leadership and customer care, this episode offers key insights into the intersection of customer expectations and brand perception. Listen now and join the conversation with a link to the podcast in the first comment below. What do you think? Is “founder mode” a strategy more companies should adopt, or does it set unrealistic expectations? Let us know your thoughts! #CustomerService #AirBnB #Podcast #Leadership #ServiceBytes
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Exciting News! We’re thrilled to announce that Anuj Bhalla, CEO of serviceMob, has been selected as a featured speaker at the ASEI (American Society of Engineers of Indian Origin) National Convention 2024! This year, the event is hosted at Cal State Fullerton and gathers the brightest minds in engineering and technology to discuss emerging innovations. Anuj will be sharing his expertise in the Artificial Intelligence Track, focusing on AI and the Future of Customer Experience. With serviceMob at the forefront of experiential analytics, this session promises to highlight how AI can reshape and revolutionize the way businesses understand and optimize customer service. Stay tuned as Anuj takes the stage on September 21st to share insights on transforming service and support through AI-driven solutions. This is a conversation you won’t want to miss! #AI #CustomerExperience #ASEI2024 #serviceMob #InnovationInEngineering #ArtificialIntelligence https://aseiusa.com/
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🚨 Customer Support Doesn't Cause Demand ... They Solve It... Right? 🚨 Despite all the shiny new tools and software, customer service quality is still on a downward spiral. It’s time to face the hard truth: the current market solutions are failing to address the core issues plaguing customer support. It’s not just about new tech; it’s about rethinking the entire data model of customer experience. Discover why many enterprises are stuck in the “Tech Mirage” and how serviceMob is transforming customer experience with a revolutionary approach to data integration and analysis. Ready to challenge the status quo? Read more here in the article below! #CustomerExperience #DataModel #CustomerSupport #CXRevolution #serviceMob
Customer Support Doesn't Cause Demand ... They Solve It... Right?
serviceMob on LinkedIn
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serviceMob reposted this
Excited to speak at the AI Frontiers & Implications Conference today with serviceMob Cofounder Marcel Barrera at the world-renowned MIT Computer Science and Artificial Intelligence Laboratory (CSAIL) as part of the Imagination in Action series on #AI. I’m thrilled to take the stage representing Startup Alley, featuring a dynamic range of the BEST AI entrepreneurs combined with legendary AI academics and innovators, from AI legends like Alex 'Sandy' Pentland to futurist icons like will i am from the Black Eyed Peas. Looking forward to showcasing how startups are driving ethical, value-driven solutions in the market and tackling the most pressing challenges facing the AI Frontier (and serviceMob’s small piece in helping improve the way we deliver service) in this new economy. #AI #Innovation #StartupAlley #CSAIL #MIT #EthicalAI #FutureOfTech #serviceMob
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Sign up today on 5/29 before midnight Pacific Time to join the MOST ELITE LLM Fine-Tuning course led by our very own Hamel H., Chief AI Advisor at serviceMob. And there’s more! 🎉 LangChain is offering each student $250 in LangSmithcredits, in addition to $1,000 in credits from Modal Labs and Replicate For a $500 course, you’re getting paid to learn! This includes telemetry, labeling, and compute—the minimal stack needed for fine-tuning LLMs. The guest speakers are top-tier and some of the best in the industry: 1. Wing Lian: Creator of Axolotl 2. Bryan Bischof: Head of AI, Hex 3. Shreya Shankar: LLMOps Researcher 4. Eugene Yan: Senior ML Scientist at Amazon 5. Harrison Chase: CEO of Langchain 6. Zachary Mueller: Lead Developer, Hugging Face accelerate 7. Charles Frye: AI Engineer, Modal Labs Don’t miss out on this incredible opportunity! Enroll below! #AI #GenAI #LLMs #HamelHusain #serviceMob #AITraining #ProfessionalDevelopment
🚀 Exciting News! 🚀 Our Chief AI Advisor at serviceMob, Hamel H. is teaching one of the BEST courses on Large Language Models (LLMs) available today! 🎓✨ This is an unparalleled opportunity to learn from Hamel and some of the top GenAI engineers on the planet. Don't miss out on gaining cutting-edge insights and skills that can propel your AI journey to the next level. 🕛 Sign up today on 5/29 before midnight Pacific Time! 🕛 If you’re interested, secure your spot now and join us in this incredible learning experience. #AI #GenAI #LLMs #HamelHusain #serviceMob #AITraining #ProfessionalDevelopment https://lnkd.in/gz-CRVrt
Mastering LLMs: A Conference For Developers & Data Scientists by Dan Becker and Hamel Husain on Maven
maven.com
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We are excited to return to Massachusetts Institute of Technology's Imagination in Action conference on June 7, 2024, to connect with industry leaders in the AI landscape. Join us next month and stop by to talk to our founders, Anuj Bhalla and Marcel Barrera! Event Info: https://lnkd.in/gx3cb7Gx