Relay Network

At Relay, engagement is in our DNA. That's why we've created the Business Feed Platform, a new channel designed to increase engagement and drive results. If you are new here, check out the video below to learn more about how and why we do what we do. #customerengagement #mobileengagement #feedtechnology

A recent article by Financial Brand, featured below, delves into the evolving trends and challenges in customer communications that are crucial for 2025. A particularly relevant point states, "Diversify your communication channels. It’s not just about broadcasting your messages; you need to genuinely engage with your target audience, and to achieve that, you must be present on the platforms they frequent." Expanding your communication channels will be essential for connecting with diverse customer groups in the future. Relay's feed format offers a fresh approach, tapping into the familiar style that customers interact with daily via social feeds and news feeds, something that financial institutions should consider as part of their strategy in 2025 and beyond. #customercommunication #customerengagement #bankingcommunication #digitalchannels #feedtechnology https://hubs.li/Q02_sc4Q0

We are proud to share that Relay has renewed our HITRUST r2 Certification, maintaining the highest standard of security and compliance on the Relay platform. Read more about this achievement (again!) in our blog post here: https://hubs.li/Q02_8QqX0 #HITRUSTcertified #security #compliance #dataprotection

Engaging hard-to-reach, high-risk members continues to be a challenge for health payers and providers. A leading health payer tackled this head-on, aiming to connect with 250,000 high-risk members. Leveraging Relay Messenger, Relay's two-way chat solution embedded right within Relay Feeds, they saw a 45% increase in health coach connectivity, enabling more timely interventions and improved outcomes. Ready to improve engagement with your hard-to-reach populations? Learn more about how Relay can help your organization deliver results: https://hubs.li/Q02-cct-0 #MemberEngagement #PatientEngagement #DigitalHealth #DigitalEngagement

Happy Thanksgiving to all of our clients, partners, colleagues, and friends! We're grateful every day for the opportunity to help our clients better serve their customers, members, and patients.

November is Diabetes Awareness Month 💙 With over 30 million Americans affected by diabetes, it’s more important than ever to explore innovative ways to improve care. At Relay, we’re committed to empowering healthcare organizations with digital tools that transform diabetes care. 📢 Check out our latest blog post recap of our webinar: "The Future of Diabetes Care: Leveraging Digital Tools to Close Care Gaps." Discover key insights from industry leaders, Richard Gurley and Thomas Staskowski, on how tools like Continuous Glucose Monitors (CGMs), telehealth, personalized digital engagement channels, and value-based care models are driving better outcomes and healthier lives for diabetes patients. Read the full blog post here: https://hubs.li/Q02Zcbl50 #DiabetesAwarenessMonth #HealthcareInnovation #DiabetesCare #DigitalHealth #PatientEngagement

Looking for ways to streamline the referral process for members? In this clip from our webinar with Prospect Medical and UPMC Health, hear how using Relay has significantly reduced the time it takes to approve referrals, improving speed to care and overall patient satisfaction. Check the blog post recap of the entire conversation here, including access to the full webinar: https://hubs.li/Q02Z3bql0 #memberengagement #qualityimprovement #patientengagement #digitaltools

With Open Enrollment underway, supporting members as they navigate their new health plan is top of mind for healthcare payers. Relay is here to help! 🤝 Relay was recognized as a Sample Vendor for Health Management and Navigation in a recent Gartner® Report. Check out the report and reach out to learn more about Relay's work with healthcare payers during open enrollment and beyond! #openenrollment #memberengagement #healthnavigation https://hubs.li/Q02YQ6Hg0

Don't miss your chance to join a great discussion today with Relay Network on the future of diabetes care and how digital tools can close care gaps. Register at: https://bit.ly/3O88Ie1 and join us to: Understand how to close care gaps with digital tools using data-driven platforms to identify and address unmet care needs Enhance member engagement through HIPAA compliant digital platforms to deliver personalized care plans and increase patient adherence Improve organizational efficiency with digital tools that can streamline operations and reduce costs Drive adoption of telehealth resources which have been shown to improve diabetes outcomes by 22%, offering flexibility and reducing barriers to access Sign-up now: https://bit.ly/3O88Ie1

2 days until our webinar on "The Future of Diabetes Care: Leveraging Digital Tools to Close Care Gaps"! Don't miss this engaging discussion highlighting the effectiveness of digital tools, like continuous glucose monitors, self-management apps, and HIPAA compliant communication platforms, on diabetes care management! Register using the link below: 🗓️ Date: November 14, 1:00-2:00 PM EST 👉 Register now: https://hubs.li/Q02XQ2mR0 #DiabetesAwarenessMonth #DiabetesCare #DigitalHealth #DigitalEngagement #ValueBasedCare