Raddon

The unsung hero of your financial institution: the Call Center. In today's digital-first world, call centers remain a vital link between your institution and customers/members. They're more than just problem solvers - they're trust builders. Whether it's assisting with account issues, offering financial advice, or calming a worried customer or member after fraud activity, call center representatives play an essential role in creating lasting relationships. In our second Raddon Report article from our recent "High-Touch" research, we highlight the ways in which call centers can be viewed as not just cost centers, but also value drivers. With the right training, technology, and cultural investment, these teams can elevate your brand, deepen loyalty, and even drive revenue through cross-selling opportunities. Click the link to learn more:

In an era where digital banking is on the rise, branch banking remains a vital part of the consumer experience. But how can financial institutions blend technology with personal service in your branches? Our latest Raddon Report article explores balancing high-tech and high-touch, and how technology is transforming the in-branch experience to meet modern consumer expectations.

If you’re in Vegas at Fiserv Forum this week, be sure to stop by the Experience Center and say hello to the Raddon team - Eric Wittekiend, Dan Kramer, Floyd Salamino, and Marc Pedersen, along with our Predictive Analytics partners Greg Gruning, Kent Blacksher, Mark Leher, Jodie Hauck, and Marc Meoli. Bill Handel, Becky Summers, and Marcus Rothaar will also be leading seven insights sessions over the next two days - we hope to see you there! • Maximizing the Value of Small Business Accounts • Leveraging Data to Drive Accountholder Engagement • Decoding Gen Z’s Banking Behavior • Understanding Consumer Attitudes About Deposits and Investments • Building Banking Resilience in Uncertain Times • Exploring the Technology-Driven Branch • What Advertising Can Teach Us About Effective Communications #FiservForum2024 #PowerMoves

Our recent Raddon Roundtable meetings were a testament to the power of collaboration within our industry. The latest Raddon Report article provides a glimpse into the discussions that were had around economic perceptions, marketing and data strategies, and ways to grow as financial institutions. Read more for some of the key takeaways.

Attention all West Coast credit unions! We are less than two weeks away from our Raddon Roundtable sessions in Pasadena, San Jose, and Seattle. Register today to secure your spot - you won’t want to miss these!

A tale of two economies. Consumer perceptions on the current state of the economy are mixed. And while more economists are leaning toward the Federal Reserve being able to navigate a soft landing, that's not a comfort to the segment of consumers struggling with inadequate savings, rising debt levels, inflation, and home affordability. Bill Handel explores this concept of a bifurcated economy further in this week's Raddon Report article, drawing on a recent Raddon survey of 1,500 nationwide consumers. https://lnkd.in/gMiWqdg8

Register today for one of our upcoming Raddon Roundtable events. Early bird pricing ends on June 30th! August 13 - Pasadena, CA August 14 - San Jose, CA August 15 - Seattle, WA October 17 - Madison, WI October 23 - Boston, MA October 24 - Atlanta, GA November 13 - Philadelphia, PA November 14 - Baltimore, MD November 19 - Chicago, IL

We learn better together. Read about our recent in-person Roundtables in our latest Raddon Report article linked below, and save the date to join us at one of our upcoming Raddon Roundtables later this year.

“A car loan is a car loan, so how can I be creative around that?” Consumers buy a car based on the monthly cost to them. If we take that perspective, how can we structure a financing product in a way that is more suitable to the consumer? Learn more in this week's Raddon Report article...

Credit Union leaders - join us for an upcoming Raddon Roundtable in April! April 23rd at the at the Auburn Hills Marriott in Michigan April 25th at the Hyatt Grand Cypress in Orlando, Florida Raddon Roundtables bring together credit union leaders to participate in strategic conversations around current challenges facing the industry. This is your opportunity to collaborate and exchange insights to enhance your credit union’s competitive edge. Register today at the link below. Hurry, a limited number of sleeping rooms are still available, and can be reserved during your registration process. We hope to see you there!